Hi,
Apologies for the delay in reply. We understand your concerns and frustrations regarding this issue. We sent out the replacement miners as quickly as possible in order to reduce the down time caused by the first shipment and it appears that the shipment has been damaged during transit once again in a bad way. The only thing we can do to resolve this issue for you is issue an RMA for any faulty boards that you have to be sent back to us for replacements.
We have also opened a case with UPS regarding this as the damage caused during transit is not acceptable. We hope to have all these issues resolved for you and all other customers who have had problems with the miner as quickly as possible.
This ticket has been passed on to our RMA team, please provide information on how many boards you have which are damaged and we will issue the RMA for the boards to be sent back to us.
Once again please accept our sincere apologies for the inconvenience caused, we will resolve this issue in the best way possible.
Best regards |
Med vänlig hälsning
Keith Gurnett
This was the email KnC just sent me - so they want me to RMA all the faulty boards not only on my own expense but they expect that once they sent me another bunch of boards that their "Super Jupiter 3TH" miners are suddenly safe to run? I had a certified and experienced technician check out their miners yesterday and he tested all of them for 12 hours. His conclusion was that those miners are UNSAFE AND DANGEROUS to run in a private surrounding and pose a threat to life.
The miners run extremely hot, the enclosures are so poorly designed that not only the heatsinks dont sit properly on the chips thus further increasing the temperature and fire hazard, also the fact that the ASIC boards form the bottom of the enclosure and apart from 4 plastic stilts they are very close to the ground and easily can short circuit. The controller boards, not only that in the replacement shipment they lack the GREEN/RED led light, which shows if they are running correctly are not in a safe enclosure. KnC's solution to stick 4 plastic feet on them doesn't work. Placing them on top of the aluminium box increases the risk of a short circuit.
The miners are supposed to be on 24 hours a day and work safely and stable. I ask again KnC if they are willing to take responsibility for any damages or accidents happen due to their poorly designed miners?? What is if a fire starts because of their poorly designed miners? What is if there is a loss of life? Just send a bunch of second hand replacement ASIC boards from their mining farm again?
We all had paid between 10.000 and 13.000 USD for the promise to get a high tech product, the Neptune which was supposed to be as secure and well assembled as the October/November Jupiters. Now we get some second hand staff which is dangerous to run.
I refuse to expose myself and my family to the risk of running the Super Juniors in my living environment. They are a danger for my life and my family. Those miners are not secure and I got the testimony and expertise of my technician and lots of documentation to proof that they are not secure and safe to run.
I am sorry KnC, but I do not accept your suggestion to RMA some boards to get some another set which might be working or not, those replacement boards are not increasing the security of those miners. They are designed to run in your mining farm near the Arctic Circle in Sweden but NOT safe to run them in my house beside my family.
I demand an exchange for a SAFE PRODUCT which promises the expected hashrate or I want a full refund. I am willing to send back the whole hardware junk which you have sent me ON KNC's expense.
KnC had fooled 400 people to believe they can drop second hand equipment from their mining farm to free capacity for 400 Neptunes which went on sale. They made another 4.000.000 USD with it. I am not risking my life running those insecure miners and I am willing to join a class action lawsuit which I am sure will soon be launched against KnC.
I gave KnC a lot of chances to make it right but they didn't. The only way to resolve this situation is to refund the money NOW to every 3TH Super Jupiter customer who demands it. I am willing to ship back the miners (even I already paid a lot of money buying PSU's and paying the technician etc) but I will NOT pay the costs for shipping back their hardware junk to get even more junk.
I have enough. I am sorry, Knc. I was a supporter of you from the first hour, but you destroyed my trust. You have one last chance to make it right and refund me my money. I refuse to expose myself to the risk of running those unsafe miners. Every court in the world will have a lot of evidence to support my claim that those miners which you sent out as Super Juniors are dangerous.
I advise you to consult your company lawyers and if you are confident to go ahead with your replacement tactic, hoping that this disaster calms down, good luck.
