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Topic: The bASIC Refund Tracking Thread - page 30. (Read 41031 times)

legendary
Activity: 892
Merit: 1002
1 BTC =1 BTC
January 23, 2013, 11:52:45 AM
#65
I don't believe the hacking story of Tom's account but let's give the guy a second chance.

Back on topic ?

Tom, refund...
legendary
Activity: 1288
Merit: 1227
Away on an extended break
January 23, 2013, 11:35:46 AM
#64
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.

FWIW, I don't believe it.  I think it was really him posting.

I hope you guys can restore the posts if that proves to be the case.  I think they're important for ppl to see.

+2 they were exactly like the wild rambling in his previous tipsy posts..

if it was compromised perhaps he gave out his password(s) in his drunken state.. if so lets hope only his bitcointalk account was the only thing accessed and nothing related to bASIC customer orders.

His logs says otherwise. We've resetted his account and logged all active sessions out.
So I take it the logs say it was his normal IP the person was logging in from?
The IP's should be different from his regular IP. You'll have to ask theymos for the exact variation, though.
legendary
Activity: 1890
Merit: 1003
January 23, 2013, 11:32:19 AM
#63
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.

FWIW, I don't believe it.  I think it was really him posting.

I hope you guys can restore the posts if that proves to be the case.  I think they're important for ppl to see.

+2 they were exactly like the wild rambling in his previous tipsy posts..

if it was compromised perhaps he gave out his password(s) in his drunken state.. if so lets hope only his bitcointalk account was the only thing accessed and nothing related to bASIC customer orders.

His logs says otherwise. We've resetted his account and logged all active sessions out.
So I take it the logs say it was his normal IP the person was logging in from?
legendary
Activity: 1288
Merit: 1227
Away on an extended break
January 23, 2013, 11:19:57 AM
#62
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.

FWIW, I don't believe it.  I think it was really him posting.

I hope you guys can restore the posts if that proves to be the case.  I think they're important for ppl to see.

+2 they were exactly like the wild rambling in his previous tipsy posts..

if it was compromised perhaps he gave out his password(s) in his drunken state.. if so lets hope only his bitcointalk account was the only thing accessed and nothing related to bASIC customer orders.

His logs says otherwise. We've resetted his account and logged all active sessions out.
donator
Activity: 446
Merit: 262
Interesting.
January 23, 2013, 11:18:45 AM
#61
It's a moderator. He has tools a normal mortal doesn't. So if he says it was hacked, it was.
sr. member
Activity: 456
Merit: 250
January 23, 2013, 11:13:02 AM
#60
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.

FWIW, I don't believe it.  I think it was really him posting.

I hope you guys can restore the posts if that proves to be the case.  I think they're important for ppl to see.

+2 they were exactly like the wild rambling in his previous tipsy posts..

if it was compromised perhaps he gave out his password(s) in his drunken state.. if so lets hope only his bitcointalk account was the only thing accessed and nothing related to bASIC customer orders.
hero member
Activity: 616
Merit: 500
Portland Bitcoin Group Organizer
January 23, 2013, 11:11:51 AM
#59
Maybe it was an account hack, maybe it wasn't.

After Tom's other drunken ramblings I tend to believe it was actually him unless there's some compelling evidence and no, a TOR IP is not compelling.
hero member
Activity: 742
Merit: 500
January 23, 2013, 10:50:10 AM
#58
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.

FWIW, I don't believe it.  I think it was really him posting.

I hope you guys can restore the posts if that proves to be the case.  I think they're important for ppl to see.

+1 concur.. However -  I understand trying to contain the obvious shitstorm that would follow such a rampage, the threads could have been locked vice removed. 

Then much like BFL, there should be one thread dedicated for anything/everything Tom and bASIC. (just my opinion).

legendary
Activity: 966
Merit: 1000
January 23, 2013, 10:42:37 AM
#57
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.

FWIW, I don't believe it.  I think it was really him posting.

I hope you guys can restore the posts if that proves to be the case.  I think they're important for ppl to see.
hero member
Activity: 518
Merit: 500
Manateeeeeeees
January 23, 2013, 09:56:40 AM
#56
For the record
1.  We've refunded a lot more than 200k - a LOT more.  Several times that amount.
2.  There is a delay for refund requests - they sit in my email inbox until I can work through them.  Each one is a little work-task that can take a few minutes or even 15 minutes.  I have every combination of combined orders, part CC/part BTC order, "refund only half my order", re-requests, no details provided, "please refund, wait don't refund, now refund again", the list goes on.  Our order system has to be updated as well. Its a slow process to do it right. 
3.  I've had a shit-ton of personal and business things happen over the last week and a half that have conspired to slow me down with processing the emails.  I can fly through the CC refunds quicker at least, then follow up with the remainder of BTC refunds for Tom.

Sorry for the weak excuses - I mean them to be explanations.

Best,
Dave

Thanks for the clarification!
member
Activity: 70
Merit: 10
January 23, 2013, 08:53:52 AM
#55
I asked for a CC request on 13.
I received a confirmation email from Dave on 17.
The money landed on my account on 22.

I requested CC refund on the 13th and have received zero emails from Dave. Still waiting....

Order_date__         Order#   BASIC01     BASIC02     Upgrade     Order status             Payment type     Refund Bitcoin address                                 Refund request     Refund received     Username
19/09/2012   598   10         Refund Requested   CC   -   01/13/2013   no   Jhenderson
21/10/2012   1636   5         Refund Requested   CC   -   01/13/2013   no   Jhenderson
hero member
Activity: 637
Merit: 502
January 23, 2013, 08:10:19 AM
#54
I asked for a CC request on 13.
I received a confirmation email from Dave on 17.
The money landed on my account on 22.
legendary
Activity: 876
Merit: 1000
Etherscan.io
January 23, 2013, 06:41:28 AM
#53
For the record
1.  We've refunded a lot more than 200k - a LOT more.  Several times that amount.
2.  There is a delay for refund requests - they sit in my email inbox until I can work through them.  Each one is a little work-task that can take a few minutes or even 15 minutes.  I have every combination of combined orders, part CC/part BTC order, "refund only half my order", re-requests, no details provided, "please refund, wait don't refund, now refund again", the list goes on.  Our order system has to be updated as well. Its a slow process to do it right. 
3.  I've had a shit-ton of personal and business things happen over the last week and a half that have conspired to slow me down with processing the emails.  I can fly through the CC refunds quicker at least, then follow up with the remainder of BTC refunds for Tom.

Sorry for the weak excuses - I mean them to be explanations.

Best,
Dave

Dave

While I understand that most BTC refund request has to be forwarded to TOM, Can you at least send a notification or perhaps put up some sort of list so that your clients can check the status of their refund requests. I have a refund request that has been sitting since the 13th and knowing that it has been looked into would at least bring some comfort.

Cheers
legendary
Activity: 1288
Merit: 1227
Away on an extended break
January 23, 2013, 06:39:55 AM
#52
Cablepair's account is compromised. Please treat any correspondence with him as fake until we can confirm that he has obtained control back to his account.
legendary
Activity: 2212
Merit: 1001
January 23, 2013, 03:47:22 AM
#51
Shutting down troll mode temporarily.

Tom, it's not this kind of thread that killed your business. It's your alcoholism. I know that's hard to accept having been there myself. For your own sake, please seek help.

I've been clean & sober 16 years,made it all the way to the woods where rent is cheap & life is even cheaper (less valueable).If you need help finding an AA meeting or guidance,please feel free to PM me Tom.

Congrats greyhawk  Wink
sr. member
Activity: 434
Merit: 250
January 23, 2013, 03:00:58 AM
#50
For the record
1.  We've refunded a lot more than 200k - a LOT more.  Several times that amount.
2.  There is a delay for refund requests - they sit in my email inbox until I can work through them.  Each one is a little work-task that can take a few minutes or even 15 minutes.  I have every combination of combined orders, part CC/part BTC order, "refund only half my order", re-requests, no details provided, "please refund, wait don't refund, now refund again", the list goes on.  Our order system has to be updated as well. Its a slow process to do it right. 
3.  I've had a shit-ton of personal and business things happen over the last week and a half that have conspired to slow me down with processing the emails.  I can fly through the CC refunds quicker at least, then follow up with the remainder of BTC refunds for Tom.

Sorry for the weak excuses - I mean them to be explanations.

Best,
Dave

Thanks for the update Dave, you've been the voice of reason out of BTCFPGA for some while now.
hero member
Activity: 952
Merit: 1009
January 23, 2013, 02:50:21 AM
#49
Shutting down troll mode temporarily.

Tom, it's not this kind of thread that killed your business. It's your alcoholism. I know that's hard to accept having been there myself. For your own sake, please seek help.
vip
Activity: 472
Merit: 250
January 23, 2013, 02:35:12 AM
#48
For the record
1.  We've refunded a lot more than 200k - a LOT more.  Several times that amount.
2.  There is a delay for refund requests - they sit in my email inbox until I can work through them.  Each one is a little work-task that can take a few minutes or even 15 minutes.  I have every combination of combined orders, part CC/part BTC order, "refund only half my order", re-requests, no details provided, "please refund, wait don't refund, now refund again", the list goes on.  Our order system has to be updated as well. Its a slow process to do it right. 
3.  I've had a shit-ton of personal and business things happen over the last week and a half that have conspired to slow me down with processing the emails.  I can fly through the CC refunds quicker at least, then follow up with the remainder of BTC refunds for Tom.

Sorry for the weak excuses - I mean them to be explanations.

Best,
Dave
legendary
Activity: 1890
Merit: 1003
January 23, 2013, 02:22:23 AM
#47
we have a completed design and wafers that are nearly completed and chips packaged
all this is grinding to a halt due to mob mentality and massive refunds
i had a good friend who literally has millions of bitcoins step in and say he would save the project

If this is would be true there is no reason to hold back refunds. In this case refund everybody, build the damn bASIC devices and ask for the money when the product is available.

As long as I did not receive a full refund, I expect a bASIC to be delievered ASAP. So don't piss your customers (as long as you did not refund we are your customers), don't drink but build and deliver the bASICs. Throwing bullshit at us will not help you.

well threads like this have encouraged 90% refund rate, so guess what happens now

If you feel pressured this is not our fault. You decided to take the pre-order money and you decided to start this communication disaster. You are responsible to deliver the bASIC ASAP and if you are not able to do this, you owe us an immediate refund. We delivered our money in full so now it's your part to deliver what you sold us.

I will be forced to sell 16,000 packaged Brute force SHA-256 Bitcoin mining chips to a single buyer who will no doubt use them for their own mining purposes, I dont want to do it but I will have to just to pay the refunds. This mob mentality may be the end of Bitcoin. We will see what this person does with these 16,000 ASICS. but just use your imagination

WTF? You will sell the devices we already paid for to a thrid party? Are you totally insane?

I personally think there will be no (BTC) refund and no product. Why do all those scammers make excuses and not just silence and run?

http://www.youtube.com/watch?v=QR1jRM4XTyc
legendary
Activity: 2702
Merit: 1261
January 23, 2013, 02:07:10 AM
#46
we have a completed design and wafers that are nearly completed and chips packaged
all this is grinding to a halt due to mob mentality and massive refunds
i had a good friend who literally has millions of bitcoins step in and say he would save the project

If this is would be true there is no reason to hold back refunds. In this case refund everybody, build the damn bASIC devices and ask for the money when the product is available.

As long as I did not receive a full refund, I expect a bASIC to be delievered ASAP. So don't piss your customers (as long as you did not refund we are your customers), don't drink but build and deliver the bASICs. Throwing bullshit at us will not help you.

well threads like this have encouraged 90% refund rate, so guess what happens now

If you feel pressured this is not our fault. You decided to take the pre-order money and you decided to start this communication disaster. You are responsible to deliver the bASIC ASAP and if you are not able to do this, you owe us an immediate refund. We delivered our money in full so now it's your part to deliver what you sold us.

I will be forced to sell 16,000 packaged Brute force SHA-256 Bitcoin mining chips to a single buyer who will no doubt use them for their own mining purposes, I dont want to do it but I will have to just to pay the refunds. This mob mentality may be the end of Bitcoin. We will see what this person does with these 16,000 ASICS. but just use your imagination

WTF? You will sell the devices we already paid for to a thrid party? Are you totally insane?

I personally think there will be no (BTC) refund and no product. Why do all those scammers make excuses and not just silence and run?
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