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Topic: The bASIC Refund Tracking Thread - page 32. (Read 41044 times)

legendary
Activity: 1092
Merit: 1001
January 22, 2013, 10:46:29 PM
#25
these type of threads are BULLSHIT

we have always honored our refund requests but a thread like this basically just kills my business

Ask yourself this question:

Do you want a nice friendly refund as we have been giving or do you want to completely put me out of business?

 because if you completely put me out of business than you are going to have to come to NY to take me to small claims court.

ask yourself this question, do you really want to come to NY to take me to small claims court? or do you just want to wait your turn and quietly get your requested refund as hundreds of people already have. Keep with the mob mentality its only going to keep you separated from your money longer.

this thread is bad for anyone seeking a refund, and the mods need to take notice and remove threads such as this.

HELLO CUSTOMERS
this is not good for you. Please stop.


im reporting this to the mods myself - I encourage others to do the same.

-Tom


Tom - this thread is the direct result of an information vacuum.
What would be good for business is a simple email to those who have asked for refunds to at the very least acknowledge receipt.

The last I heard from your team regarding refunds - was that CC chargebacks were recommended.
I've only held off on that because a) I believe I still have a little time left in my chargeback window
b) I *don't* want to cause your business harm if I can help it.


Fix your tone - and provide more info.  PLEASE.   




sr. member
Activity: 339
Merit: 250
dafq is goin on
January 22, 2013, 10:21:44 PM
#24
I am still waiting for the btc refund...
hero member
Activity: 518
Merit: 500
Manateeeeeeees
January 22, 2013, 10:03:01 PM
#23
Quote
* Order date: 30-Sep-12
 * Order number: 8**
 * Quantity BASIC01 (the $1069.99 72GH/s unit): 3
 * Quantity BASIC02 (the $599.99 36GH/s unit): 0
 * Quantity BASIC02 --> BASIC01 upgrade: 0
 * Order status currently shown on website: Cannot see
 * Payment type (Bitcoin or credit card): CC
 * Refund request Bitcoin address (if Bitcoin refund)
 * Date refund was requested: 13-Jan-13
 * Date refund was received (empty if not received): Chargeback

and another.

Quote
* Order date: 30-Sep-12
 * Order number: 8**
 * Quantity BASIC01 (the $1069.99 72GH/s unit): 5
 * Quantity BASIC02 (the $599.99 36GH/s unit): 0
 * Quantity BASIC02 --> BASIC01 upgrade: 0
 * Order status currently shown on website: Cannot see
 * Payment type (Bitcoin or credit card): CC
 * Refund request Bitcoin address (if Bitcoin refund)
 * Date refund was requested: 13-Jan-13
 * Date refund was received (empty if not received): Chargeback

Fixed.
hero member
Activity: 784
Merit: 1000
Annuit cœptis humanae libertas
January 22, 2013, 07:31:44 PM
#22
I put my refund request in on the 14th and it came through almost straight away. Well done, Tom/Dave! And best of luck in your future ventures, it was sad to part ways. We may meet again, if you have a final tangible product that is competitive with whatever else is about.
sr. member
Activity: 297
Merit: 250
January 22, 2013, 07:23:56 PM
#21
are they using BTC to fund the CC refunds?  Hoping not.
newbie
Activity: 40
Merit: 0
January 22, 2013, 04:14:22 PM
#20
* Order date - 25 Oct
 * Order number  36
 * Quantity BASIC01 (the $1069.99 72GH/s unit) - 1
 * Quantity BASIC02 (the $599.99 36GH/s unit)
 * Quantity BASIC02 --> BASIC01 upgrade
 * Order status currently shown on website - Refunded
 * Payment type (Bitcoin or credit card) - CC
 * Refund request Bitcoin address (if Bitcoin refund)
 * Date refund was requested 8 Dec
 * Date refund was received (empty if not received) on CC statement 11 Dec

actually made 10 EUR cause of the changing EUR/USD rate

I got 100$ less.  Roll Eyes
newbie
Activity: 50
Merit: 0
January 22, 2013, 04:05:07 PM
#19
 * Order date - 25 Oct
 * Order number  36
 * Quantity BASIC01 (the $1069.99 72GH/s unit) - 1
 * Quantity BASIC02 (the $599.99 36GH/s unit)
 * Quantity BASIC02 --> BASIC01 upgrade
 * Order status currently shown on website - Refunded
 * Payment type (Bitcoin or credit card) - CC
 * Refund request Bitcoin address (if Bitcoin refund)
 * Date refund was requested 8 Dec
 * Date refund was received (empty if not received) on CC statement 11 Dec

actually made 10 EUR cause of the changing EUR/USD rate
newbie
Activity: 22
Merit: 0
January 22, 2013, 03:54:44 PM
#18
Nr  Device    order  status                    charged         PAY     remarks
1x BASIC02  1521  Refund requested    8-jan-2013    BTC    22-jan-2013 received NONE
1x BASIC02  1523  Refund requested    8-jan-2013    BTC    22-jan-2013 received NONE

18-jan-2013 Received email stating that BTC refund requests are send to Tom for payment.

Bart
legendary
Activity: 1274
Merit: 1004
January 22, 2013, 03:54:12 PM
#17
Order #xx2, placed on 08/09/2012.
Wow, the bASIC announcement wasn't even until Sept 3rd. Is the order date a typo or reversal, or did you place an order pre-announcement?

OP: "For all dates, please use the international friendly date format: 17-Jan-2013"
I thought of that, but the other dates he wrote are Month/Day/Year.
I know some people have said they bought units even before the announcement, and Jeff seems like the kind of guy who might get the inside track.
legendary
Activity: 892
Merit: 1002
1 BTC =1 BTC
January 22, 2013, 03:50:23 PM
#16
Order #xx2, placed on 08/09/2012.
Wow, the bASIC announcement wasn't even until Sept 3rd. Is the order date a typo or reversal, or did you place an order pre-announcement?

OP: "For all dates, please use the international friendly date format: 17-Jan-2013"
legendary
Activity: 1274
Merit: 1004
January 22, 2013, 03:17:14 PM
#15
Order #xx2, placed on 08/09/2012.

Refund requested 01/13/2013.

Reply received 01/17/2013 from Dave stating "I'll be submitting your request to Tom in today's batch"

No refund received yet as of this writing (01/21/2013).


Wow, the bASIC announcement wasn't even until Sept 3rd. Is the order date a typo or reversal, or did you place an order pre-announcement?
newbie
Activity: 53
Merit: 0
January 22, 2013, 03:10:29 PM
#14
* Payment type (Bitcoin or credit card): Credit Card (too late for chargeback)

My first order was before yours, my chargeback request was about the same time, and my card gave me the chargeback.  It's their judgement call.  If you are a good customer with no previous issues (and no history of chargebacks) they have the latitude to allow your chargeback.

My advice would be to call back and politely explain what happened: you were purchasing some computer equipment and you were told you would get your device in October, then November, then December, then January.  Then the owner disappeared and the person responsible for handling orders told everyone they should just get a chargeback.  Simply tell them that you feel real stupid about how you were scammed and that you hope they can help you out.

If they still insist they can't give you the chargeback, remain polite and tell them that you still would like to submit some sort of report so that hopefully it will be harder for anyone else to get scammed by the same company.  There is still a (small) chance at this point you will get your chargeback.
hero member
Activity: 588
Merit: 500
January 22, 2013, 02:49:21 PM
#13
*  21.10.2012
 * 1582
 * Quantity BASIC02 (the $599.99 36GH/s unit): 1
 * Order status currently shown on website: Ready To Ship
 * Payment type (Bitcoin or credit card): Credit Card (too late for chargeback)
 * Date refund was requested (empty if not received): 16.01.2013
 * Date refund was received (empty if not received): not yet
hero member
Activity: 536
Merit: 500
January 22, 2013, 02:43:14 PM
#12
Not sure, site is down (Oct I think)    ***   0   1   0   Refunded   CC   -   13-Jan-2013   Yes   Grix
Not sure, site is down (Nov I think)    ****   0   0   1   Refund Requested    BTC   -   13-Jan-2013   No   Grix
Jan 19    ***   0   1   0   -   CC   -   21-Jan-2013   No   Grix

hero member
Activity: 502
Merit: 500
January 22, 2013, 12:49:01 PM
#11
cc refunds are being processed probly bc they dont want to deal with the us lawl lol.
member
Activity: 72
Merit: 10
January 22, 2013, 12:46:40 PM
#10
Disheartening indeed to see some later refunds returned after some refunds that have not been returned.  Shows major disorganization and unfairness.
legendary
Activity: 1274
Merit: 1004
January 22, 2013, 12:12:34 PM
#9
02-Oct-2012984200RefundedBTC-29-Nov-2012YesMrTeal
14-Nov-20121844001RefundedBTC-29-Nov-2012YesMrTeal
29-No-20122038201RefundedCC-08-Jan-2013YesMrTeal
hero member
Activity: 742
Merit: 500
January 22, 2013, 11:04:33 AM
#8
#xx7, placed in Sept 2012 for 3x72gh

Requested refunds 8 Jan (AM)

No official reply via email or any other means

After a couple days of waiting, intiated disputes with two CC companies which provided credits (3 x 72gh)

Received an email from one CC company stating 1 of the 2 orders on that card was refunded by merchant.. so, I assume 1 of 3 orders were officially refunded.

Piss poor operation as whole ran by Tom to say the least...  outside the whole ASIC side of things.. a kid running a lemonade stand would run a better business than Tom..

full member
Activity: 173
Merit: 102
January 22, 2013, 10:46:44 AM
#7
Requested a refund prior to Jan 17th. Got email from Dave on the 17th saying he submitted my request to Tom (BTC refund).

Still no refund. (1/22)
legendary
Activity: 892
Merit: 1002
1 BTC =1 BTC
January 22, 2013, 10:41:12 AM
#6
Order #xx3, placed on 02/10/2012

Refund request 14/01/2013

No reply received.

No refund.
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