I've seen this situation in my neighborhood when someone who works for a bank came to people's homes to survey and collect the last few months' payments from customers who took out loans.
They try to re-offer loans on the grounds that when closing and not borrowing again then future borrowing will be complicated but this is precisely what makes conditions more complicated where ordinary people are still not too aware that in the end we have to stop activities like this so that our economic conditions become better but with the fear that they cannot borrow money again at the bank, this becomes a very difficult thing for customers to avoid.
It is not a surprising thing if we see some bank employees come to people's homes. In the villages, it is something usual because they can easily get the customers in this way. The bank employees get some money if they succeed to get customers. The banks sometimes set a target for their marketing, they must have certain number of customers in a year.
CMIIW
It happens where I live now but I don't know if it happens in other regions, countries or not because in the end policies like this seem to depend on where we live.
I once accompanied one of my family members to pay off a debt to a bank and the bank that applied for the loan said that it would be a little inconvenient if they did not re-borrow after the current debt was settled because the process could take longer. That might just be a trap to keep us in debt but in the end it happened because after my family stopped borrowing for a certain period of time and re-borrowed again to the bank, the process was a little longer than before.