Topic: Tradehill - Thank you for reloving and continue with the best customer service (Read 4821 times)

I didn't want to post right away, cuz I was pissed, but I finally got my money returned, thru OKPAY.  So it wasn't total rogue, just a terrible inconvenience.  And OKPAY was just about as bad, in the amount--and  way--they requested 'verification' of who I was.  They kept wanting me to verify this, then verify 'that' and god help me if they ever go bad, as they have enough information on me to steal my id without breaking a sweat...why they needed pictures is beyond me.  And I still blame it all on TradeHill, who during all this, wouldn't send us checks anymore, and OKPAY and PAXUM were it...

BTC were just a currency to me and many others who are forced to use the underground economy to get the medicines we desperately need to function.  To to the U.S.'s ancient and undefensible insistence upon governmental control of the drugs we use, we have to go outlaw.  But most transferable currencies are traceable.  BTC are not, or not 'easily' anyway.  But still, TradeHill had a meltdown which many of us suffered through, but by not mailing us our withdrawal amounts, it defeated our desperate need for anonymity just to get our money back.

In any case, I got mine finally, notified my friends on other sites how to get their money, in exchange for way too much info to another flybynight outfit...but anyway, hope everybody else finally got theirs, and didn't loose too much in the process...

This is my livelihood.  My gemstone and jewelry sales are how I pay for living expenses.  To have my cash tied up for over three weeks with no reasonable explanation is not acceptable.  Jered posts here on the forum so why can't he answer my questions?  If he has time to participate in conversations here he also has time to answer his customers.  Why has he ignored my emails? 

It may be that calls to his family are the only way to get to him.

It's the weekend, we shouldn't expect a response until monday afternoon California time. We don't need to be harassing the mans family.

Since Jered has stopped communicating has anyone considered using the white pages to contact some of his family in California?  This might be the best way to get him to engage. 

What a pathetic excuse for a human being.

He has stopped answering my emails.  Maybe this is all a scam to buy him time?

My check is still "In Processing" since december 30th. First they say will be sent the 9th or 10th. Then it's the 12th or 13th. Then they say it's been sent as of the 17th and we should recieve them "at the end of the week" which is right now, but as far as I know the check still hasn't even been written let alone mailed and I certainly wouldn't be recieving it now.

Trade Hill, I understand things like this will happen. I'm not desperate for the money you're holding, but no one likes their money in limbo. My biggest issue is that you keep saying again and again that it will go out on a certain date but it never does. I have zero faith in any date you give from this point on. They are meaningless words. I would have been much happier if you said either you do not have an estimated date, or a date much longer than expected to give you a cushion. But telling me "just a few more days" for weeks is very unprofessional.

duckfeet: exactly!

Jered: Why do you only give money back to cancerpatients and not to us? Why are you not telling us what is going on? You know what were all thinking: "Is Jered running with our cash?". I dont mind delays but I hate being kept in the dark.

The issue is I want my money back, and they won't give it back.  We get nice excuses, but I personally feel ripped off.  A lot of us don't want to say that, hoping beyond hope that it will be returned if we 'play nice' but that is total BS.  It's been a week, I've requested my funds be sent to OKPAY, and they don't do it.  They don't answer email.  We get this friendly spokesman on here, but I don't want nice words, I want my money released.

My wiretransfer is still stuck saying 'Processing'.



I guess that announcement was just rubbish then, or not Jered?

Jered,

My Paxum withdrawals are waiting from Jan 9 and Jan 11. When withdrawing it was told that it will take 24 hours.

My ticket #1500 is "awaiting assignment" since Jan 13.

I understand there can be different kind of issues with Paxum etc. I just need to be aware how much it can take when doing a withdrawal. Whenever it is 1 day, 1 week, or 1 month, all of us would just like to know beforehand. We'd just like to be always aware of any ongoing issues.

I'm very disappointed.

Whats the issue?

No change at all on the Tradehill forum.  Now going on seven days where my money has not been returned to me.  I've notified other forums that use bitcoins of this.  Interesting that TradeHill doesn't seem to have a problem with funds going *in*. 

Your right.


What? When? I never got a PM from you.

EDIT: Just checked again, sorry about that bud I was in China for a week so some things I may have missed. Responding now..

Admittedly I sounded like a dick when making that post towards Jered but nothing I have stated there is untrue. Jered does seem to have the time to inform people here on the forums individually but yet cant find the time to release a statement on the TH blog. Yes, everyone is human and far from perfect but its now almost at the point where its getting ridiculous and there is nothing wrong with making my feelings about that public. Yes, I am pissed off, for a good reason.

The trouble this has caused me so far is that I am late on a few bills which had to be payed and that I had to borrow money from some friends to be able to do grocery shopping. Yes, its not as bad as having to pay medical bills for cancertreatment but it still makes a big impact on my life. I have around 3000$ stuck saying in Processing since the 2nd of Januari. I have contacted you by PM a few days ago to ask if you could help me out but havent received a response yet.

Do you have any money currently being held by TradeHill?

Do you have any money current being held by us?

I'm not sure why you expect empathy from me. Shakaru had an emergency that required his funds from TradeHill as soon as possible, having been told about this emergency I did everything I could to resolve this problem.

if you have a similar issue or emergency, I'd be happy to help you as to the best of my ability, but to bash on Jered for not updating the blog this second...Im not sure why empathy is required.  

Forgive me haste, I just dont like trolling

From someone who has the sentence "It's Your Money! Why Wait?" in his signature I would have expected some more empathy in the current situation.

Jeez, relax.

There's obviously a reason he hasn't updated the blog yet, possibly because he's working on a resolution as we speak.

We're all start-ups here, and far from perfect.

-C

How about updating the blog now Jered? I mean, you are able to post here so why not on the TH blog? You obviously have the motor skills to operate a keyboard so what letting you? Maybe that will slow down the stream of emails you are getting.

We should have gone in to detail about Paxum / OKpay. We didn't expect them to be a problem but the volume exceeded our expectations. In regards to answering emails we get to them as fast as possible but when there is a problem we receive hundreds or more daily. We're working through the backlog currently and will be caught up soon.

I'll make sure to post on the blog more frequently in the future and as quickly as possible when something comes up.

Jered

First of all, I really dont want to be rude. But you guys have a blog, and you could have at least explained that issue.(Paxum & OKPay)
However you put up a blog post explaining your banking difficulties and empowering people to ask questions via email - yet you dont seem to answer them. Well, no wonder people feel ripped.