Tradehill - Thank you for reloving and continue with the best customer service - page 3.

Yankee (BitInstant)

legendary

Activity: 1078

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Charlie 'Van Bitcoin' Shrem

Quote from: shakaru on January 09, 2012, 12:07:57 PM

Quote from: ?? on ??

I wonder how many people have money that just not there? I see 556J is having the same issue I am having. And this is NOT the first time. But the most irritating factor is the lack of communication.

MAN-UP JERED.

Its far from the first time. The first FEW times I let it slide. Last time I had to call out TradeHill publically on the mess and behold, addressed it correctly then. Yet, next transation, same crap, worse problems. What I dont understand is that you guys can bite 1% on my coins you have hostage and have BitInstnant compleate it. Or you could refund my withdraw. Or you can reply? Or something more than the "We screwed up again." email.

Shakaru,

Obviously your personal financial situation requires you to have your money instantly. If you werent going thru this dire need for the funds, you may have given TradeHill some more slack.

You cannot count 'days' rather you must count 'business days' when banks and companies are open. You made this post on a Friday, and now its Monday morning in California.

TradeHill made an announcement last week that their accounts were frozen and working to get new and backups set up. For a small start-up that takes 100% of their man power. Having known that, you need to connect the dots here. Paxum clearly advertises on their site that wires take 3 days to receive and 3-4 days to process. If this was MtGox, you wouldnt get your money for weeks history has shown. At least Jered has responded to a few of your emails!

I usually don't like to get involved, but Im familiar with your situation and working to help you as best I can.

Let's resolve this first, you and I via PM. Once you have your money you can rant and rave to TradeHill all you want, but this post wont change much.

-Charlie

shakaru

sr. member

Activity: 406

Merit: 250

QUIFAS EXCHANGE

Quote from: ?? on ??

I wonder how many people have money that just not there? I see 556J is having the same issue I am having. And this is NOT the first time. But the most irritating factor is the lack of communication.

MAN-UP JERED.

Its far from the first time. The first FEW times I let it slide. Last time I had to call out TradeHill publically on the mess and behold, addressed it correctly then. Yet, next transation, same crap, worse problems. What I dont understand is that you guys can bite 1% on my coins you have hostage and have BitInstnant compleate it. Or you could refund my withdraw. Or you can reply? Or something more than the "We screwed up again." email.

shakaru

sr. member

Activity: 406

Merit: 250

QUIFAS EXCHANGE

Still nothing. Thanks for all the broken promises.

tiptopgemdotcom

legendary

Activity: 1736

Merit: 1000

Truly decentralized stable asset

Shakaru I am with you. I don't get it. Here is my thread:

https://bitcointalksearch.org/topic/tradehill-or-tradehell-57295

Why can Jered answer you on this thread but you can't get any kind of response from the company? You know, it's not rocket science to answer your customers. It's just not that hard. We are not talking about a company with millions upon millions of customers. Why not answer e-mails within the day they are sent? Or gosh, so a lot of stuff is broken at Tradehill and people are needed elsewhere. But you can't get somebody to clear your backlog of emails the next day?

So, Jered- why doesn't Tradehill answer e-mails? Does it seem that your priorities are out of line if you spend time answering public forum threads but you don't FIX what is obviously broken?

I have over $600 in la-la land (also known as my Tradehill account) and I have bills to pay for my business. Things happen; I get that. What I don't get is why Tradehill will not answer me. I don't get why they can't mail checks like they say they will. And I don't get why they have this arrogant attitude when they are stalling me.

It seems that they might be in a bit of a financial bind and they are using customer money for their "float".

shakaru

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Activity: 406

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STILL NOTHING

Jered Kenna (TradeHill)

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Activity: 420

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Quote from: repentance on January 07, 2012, 07:42:40 PM

Why do the exchanges keep using Paxum given the problems they have with keeping their Paxum accounts funded. They really don't seem to research this stuff very well before they add new deposit and withdrawal methods.

If you start looking for non reversible methods you'll find that Paxum is one of very few.
Checks / ACH can be reversed. Money orders / Cashier's checks can be faked and even if the bank discovers it 2 weeks later they will pull the funds out of your account. I don't have to go in to Paypal. The list goes on. The only thing non reversible (for the most part) in traditional banking is wire transfers and of course cash deposits. Banks hate both of these.

This is the big reason we liked Dwolla, it was simple, cheap, fast and non reversible. When it turned out to actually be reversible despite claims and we were losing a lot more than the commissions we generate we had to shut it off.

In regards to not giving prior notice that we were suspending withdrawals by check: we weren't given any notice by our bank that it was getting cut off. We're in the process of bringing it back as soon as possible and anticipate shipping checks in a few days.

Paxum deposits not getting credited in a timely matter is completely internal. Someone most likely skipped over your transaction and I will look in to this and get an answer.

Jered

repentance

hero member

Activity: 868

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Why do the exchanges keep using Paxum given the problems they have with keeping their Paxum accounts funded. They really don't seem to research this stuff very well before they add new deposit and withdrawal methods.

shakaru

sr. member

Activity: 406

Merit: 250

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Im going to make sure this is handled. I dont care about not being able to cash out. I care that I wasnt not notified until after I made the request and inquired as to where it was that the method I had chose was currently unavailable and no offer to cancel it.

556j

sr. member

Activity: 252

Merit: 250

I've been waiting over a week for my check withdrawl. No email response, and afaik check still hasn't even been written.

shakaru

sr. member

Activity: 406

Merit: 250

QUIFAS EXCHANGE

No refund yet...

shakaru

sr. member

Activity: 406

Merit: 250

QUIFAS EXCHANGE

EDIT: I am leaving the content of this intact for historical recorcd, but in the end. The was the events.
A small issue with one of the many methods of withdraw that TradeHill uses went south. During a previous discussion and resolution to a problem, I was told that public notice of problems with withdraw or deposit methods would be put up in place at the first sign of issue. TradeHill did that, but however a hickup in the system affect my withdraw on a different method.
HOWEVER. After hearing from some other members as the reason for my withdraw as well as responsability, the withdraw was reversed and sucessfuly withdrawn via Yankee and his BitInstant. As if this moment, I would like to point out that TradeHill is the ONLY exchange to not put its customers in the seat of proving fault and looking into the matter on their own. Noy

Hey Jared!
Remember all the problems you had about not telling people until it was to late that certain withdraw methods were broken? We had a bunch of emails about it? Well guess what? My Paxum didnt come in for the second day.

Quote

TradeHill, Jan-06 08:21 (EST):
Hi,
First, thanks for using Tradehill and excuse the delay in responding; it’s not typical.
It will take about one week for us to fund Paxum so if you need the funds before that I’d make other arrangements. Excuse the delays and thanks for your patience.
Regards,
Tradehill

[/qoute]

So yeah, I would make arrangments, but you have my funds. Thanks for the MtGox style service.

Topic: Tradehill - Thank you for reloving and continue with the best customer service - page 3. (Read 4821 times)