TradeHill - Who we are - page 10. | Bitcointalksearch.org

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: done on June 19, 2011, 04:03:41 PM

I wish Tradehill nothing but success.

Thank you BTCBOOK,

We wish for excellent results to those individuals who interact with the world in harmony with principles.

We have received many Task Force emails. Thank you very much and we look forward to working with you. However, since the Task Force will be a post recovery/post aftermath initiative, please allow us to deal with urgent items now – we promise to respond tomorrow with next steps and we assure that no one will be overlooked (to participate - send an email to [email protected] with Task Force in the title).

However, we need to address urgent issues arising from this unfortunate event. Again, we regret this debacle and want to help as much as possible. If there is something we can immediately do, then please send an email to [email protected] with “Emergency Help” in the title and we will respond immediately.

Additionally, here is my personal phone numbers:
US: +1 917 675 3492
Chile O: +56 32 3140 930
C. (M): +56 96 656 9878

Regards,
Adam Stradling

flug

sr. member

Activity: 280

Merit: 250

It's great that we've got TradeHill as well as Mt.Gox, but TradeHill is no more a saviour than Mt.Gox is the anti christ. I don't for one moment believe that TradeHill isn't vulnerable to an attack, and the ultimate answer is to have a thriving market of 100+ substantial exchanges. Until then it's gonna be a bumpy ride.

newguy05

hero member

Activity: 1316

Merit: 503

Someone is sitting in the shade today...

I use tradehill and dont have any problems, compared to mtgox it's like night and day.

However for tradehill to go prime time, it needs to do the following:

1) Upgrade the server/hardware and be hosted in professionally managed data center, it's way too slow right now, i often see timeouts.

2) Security. People can deal with the crappy customer service, the crappy user interface etc..but if security is comprised it's the end. No offense but your security is a joke right, i understand you dont have the resources/money but it needs to be looked at seriously as the #1 priority.

gigitrix

hero member

Activity: 630

Merit: 500

Make sure you can friggin withstand an SQL injection attack at the very least...

Also, have a big red button/script you can press to "stop" the whole thing.

schnak

newbie

Activity: 42

Merit: 0

lets take out the accounts.csv leak and apply the recent events to tradehill.

lets say a tradehill Client/customer account is used by unauthorized person to enact a major market move (either a spike or crash) similar to what we saw today.

What is tradehill going to do in response? Halt trading after X%? Freeze the individual account for suspicious activity? revert all trades like MtGox is doing?

paulie_w

sr. member

Activity: 420

Merit: 250

tradehill guys:

this seems to me like the opportunity of a lifetime. please sort this mess out for the whole community. put some dollars behind your marketing and pr and calm the waters a bit. be a public face to reassure the masses.

done

newbie

Activity: 56

Merit: 0

I wish Tradehill nothing but success.

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: sang on June 19, 2011, 03:19:39 PM

Can I suggest creating both a twitter account and a presence in an IRC channel (ex: #TradeHill)?

You can use these two to communicate with your customer base in the event something were to happen to tradehill like just happened to MtGox. Twitter is fantastic for getting out quick "we know it - were working on it" snippets to ease people's fear.

Noted - thank you for the feedback and we will implement is expeditiously.

Regards,
Adam Stradling

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Hi Nakowa,

You are entitled to your own opinion.

I will restate myself again – On the premise and principles outlined by TradeHill, we have acted in accordance with our previous posts.

We wrote our ‘Who we are’ post LAST NIGHT for today.

We wrote an array of other posts LAST NIGHT including one titled “Task Force for Exchange Security” – I can provide the emails of the people we had a discussions with on this. In fact, I am going to bring up those emails NOW and post them.

We would NEVER steal and we HATE thieves.

Look up my LinkedIn, if you think I am afraid of having people knowing who I am, see all my personal information where 3000+ people can see me!

We are here to do business in accordance with the principles set out at the beginning of this email - PERIOD!

Regards,
Adam Stradling

LightRider

legendary

Activity: 1500

Merit: 1022

I advocate the Zeitgeist Movement & Venus Project.

nakowa

member

Activity: 83

Merit: 10

I don't trust Tradehill who acts in such a snaky way...

Some would even suspect the hacker might well come from a competitor...

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: paulie_w on June 19, 2011, 02:09:27 PM

tell us about your security infrastructure. some details. how can we trust you?

Hi Paulie,

We are preparing a document for post titled “Technology, Process, Infrastructure” which will address these items.

In the wake of such attack, it is important that our customers know what we are doing to protect their investments.

If you see our other posts on this thread, we were also in the process of preparing an array of separately themed posted addressing various issues in general. One was our idea for a community Task Force to enhance Bitcoin security across exchanges and in general – this would be funded in-part from Tradehill commissions.

If you would like to get involved then please send an email to [email protected] with “Task Force” in the title.

Regards,
Adam Stradling

sang

sr. member

Activity: 282

Merit: 250

Can I suggest creating both a twitter account and a presence in an IRC channel (ex: #TradeHill)?

You can use these two to communicate with your customer base in the event something were to happen to tradehill like just happened to MtGox. Twitter is fantastic for getting out quick "we know it - were working on it" snippets to ease people's fear.

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: Kman54 on June 19, 2011, 02:58:41 PM

the classy thing to do would be to just ease up while Mtgox is being attacked, instead of jumping in like sharks smelling blood in the water. "This PR spree" reflects poorly on your company.

Hi Kman,

We just responded to this – we have offered our help!

The reality of the situation is that we spent last night assembling our introductions for the intent of posting today. It is purely coincidence. If anyone doubts otherwise, we can provide our document histories.

Additionally, we have assembled an array of other posts – I can show you the one titled “Task Force for Exchange Community” which outlines this idea – it was written last night!

I can also provide you the emails, wherein we speak about this idea, with the two people who were robbed.

FYI - Jered is sending Mark and email right now!

Regards,
Adam Stradling

firefox

newbie

Activity: 25

Merit: 0

i saw this coming from a mile away.
if i were an exchange... i would do the same thing TH has, market my self.
TH would have a vested interest in seeing mt gox fail... but not when the market is so volatile. it makes bitcoin as a whole seem risky in this early stage. if this had happened in a few years when bitcoin is entrenched and widely accepted i could see TH having something to do with it...
but in this case, NO.

you need to have a safety shutoff/check on huge suspicious game changing orders

Kman54

newbie

Activity: 52

Merit: 0

the classy thing to do would be to just ease up while Mtgox is being attacked, instead of jumping in like sharks smelling blood in the water. "This PR spree" reflects poorly on your company.

elggawf

sr. member

Activity: 308

Merit: 250

Quote from: Steve on June 19, 2011, 02:51:58 PM

No one from TradeHill has officially responded to this post. It is not unusual for competitors to share information and lend each other support, particularly in a nacent market like bitcoin. If there is a perception at TradeHill (or at mtgox) that they must slice each others' throats to win in the marketplace, then I prefer to take my bitcoins elsewhere. More than a few people have commented about the timing of the mtgox attacks and TradeHill's appearance/marketing. I'm not trying to be accusatory, but I'm sure this question is at the back of many peoples' minds. A statement in support of mtgox and a repudiation of any ill intention toward mtgox on the part of TradeHill would be a positive development.

What do you suppose they do to help out a competitor?

What ought to happen is MtGox's people get in touch with Tradehill's people, and let them know the hashing scheme used for the passwords that were leaked. Then when you log into Tradehill, it checks the hacked password list to see if you're using the same information, and locks your account.

I'm betting that dumbshits reusing their passwords was the cause for the little dip to $11 we had earlier on Tradehill - someone probably lost their BTC on TH as well.

But that's imply TH need to lift a finger at all - it goes without saying that if you're reusing passwords and you were registered on MtGox, you should be changing passwords right about now.

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: Steve on June 19, 2011, 01:59:54 PM

If you are half the honorable people you claim to be, you will do what you can to help mtgox sort out their issues. There is plenty of room for you, mtgox and probably 10 other exchanges in this market. What hurts mtgox, hurts bitcoin and hurts you too.

Hi Steve,

This is a great point.

Last week we were contacted by two folks who were hacked at Gox.

We proposed to work with them to create a community Task Force dedicated to Exchange Security. Could be things like providing resources to hunt down thieves, or create a sort of Wikileaks for Bitcoins, etc. It would be formed by the community and funded by donations – Tradehill was open to donating part of each trade to the fund. We understand there may not be a clear solution and it will take innovation.

If you would like to be part of a committee to assemble such group, then please email [email protected] with Task Force in the title.

We are open to assist Mark in any way he may require. Since we don’t have his number he can PM Jered and we can have a call immediately

Regards,
Adam Stradling

FractalUniverse

hero member

Activity: 1034

Merit: 558

well i like tradehill but maybe some ceasefire wouldn't be bad in this situation

Steve

hero member

Activity: 868

Merit: 1008

Quote from: Steve on June 19, 2011, 01:59:54 PM

If you are half the honorable people you claim to be, you will do what you can to help mtgox sort out their issues. There is plenty of room for you, mtgox and probably 10 other exchanges in this market. What hurts mtgox, hurts bitcoin and hurts you too.

No one from TradeHill has officially responded to this post. It is not unusual for competitors to share information and lend each other support, particularly in a nacent market like bitcoin. If there is a perception at TradeHill (or at mtgox) that they must slice each others' throats to win in the marketplace, then I prefer to take my bitcoins elsewhere. More than a few people have commented about the timing of the mtgox attacks and TradeHill's appearance/marketing. I'm not trying to be accusatory, but I'm sure this question is at the back of many peoples' minds. A statement in support of mtgox and a repudiation of any ill intention toward mtgox on the part of TradeHill would be a positive development.

Topic: TradeHill - Who we are - page 10. (Read 42352 times)