TradeHill - Who we are - page 3. | Bitcointalksearch.org

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: airdata on July 01, 2011, 11:14:41 AM

Quote from: bitbot on July 01, 2011, 11:00:56 AM

you should implement a password recovery via email

+1 as i stated in another thread and via their twitter....

I can't log in and I'm forced to wait for somebody to respond to my email.

We've sent an email to the account you used to register.
We need to apologize for the time this took and will be implementing a password reset feature.
-Jered

Dhomochevsky

sr. member

Activity: 242

Merit: 251

Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.

airdata

hero member

Activity: 1148

Merit: 501

Quote from: bitbot on July 01, 2011, 11:00:56 AM

you should implement a password recovery via email

+1 as i stated in another thread and via their twitter....

I can't log in and I'm forced to wait for somebody to respond to my email.

bitbot

member

Activity: 70

Merit: 10

you should implement a password recovery via email

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: ?? on ??

Quote from: chihlidog on June 19, 2011, 01:59:26 PM

If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic.

I certainly wish TradeHill all the best as well, but first order of business, they need
to stop being so dollar-centric and start accepting other currencies. Euros, Yens and
GBP would double their market reach.

Hello All,

We are now excepting local deposits-withdrawals in AUD.

So - for all Australians - you no longer have to buy USD at your local bank and then do an international wire transfer to our US bank account. You can simply make a local transfer to our local bank account in AUD. Additionally, your funds will now be held as AUD and you can enter our BTC-AUD trading room and buy BTC using AUD. However, if you are still interested in buying BTC using USD, then feel free to ask your local bank to covert the the AUD to USD and send us an international wire transfer.

Further, TO EVERYONE who has BTC, you can begin selling your BTC in the BTC-AUD trading room. We expect high pricing inefficiencies until liquidity is developed; therefore, it is possible to get premiums on selling your BTC. Additionally, the cross currency arbitrage opportunities will be high.

Thanks again and let us know if you have any questions, concerns, or feedback.

Regards,
Adam - Tradehill

Nescio

jr. member

Activity: 56

Merit: 1

I never knew the marines were into buzzword bingo

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: Nescio on June 30, 2011, 04:58:11 PM

As part of customer service, can you please stop using the phrase 'going forward'?

Thank you for the suggestion.
I will synergistically remove 'going forward' from my lexicon.

In all seriousness you're going to get a different vocabulary from each of us.
A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC.

-Jered

Nescio

jr. member

Activity: 56

Merit: 1

As part of customer service, can you please stop using the phrase 'going forward'?

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: done on June 30, 2011, 03:16:51 PM

Thanks for the great customer service Tradehill

Just got this feedback - we get these more and more of these each day !

----------------

from   xx [email protected]
sent by   [email protected]
to   TradeHill Info <[email protected]>
date   Thu, Jun 30, 2011 at 4:30 PM
subject   I'm a happy customer

mailed-by   gmail.com
signed-by   gmail.com

hide details 4:30 PM (1 minute ago)

Hey guys, just wanted to say that you offer a great and quick service, with excellent customer support.
Consider me a client. I will definitely recommend your services.

Cheers!

--------------------

Each one of us at Tradehill loathe going to our own banks - having to wait in line, getting not-so-good service, unexpected fees, arguing with the managers, etc. We believe your time is worth more then your money, so customer service will be continue to be a major focal point going forward. Right now, we are perfectly fine with the fees we are charging but we also hope people remember such posts - and service - when it comes to price competition.

Thanks again and happy Bitrading!

Regards,

done

newbie

Activity: 56

Merit: 0

Thanks for the great customer service Tradehill

rdonohoe

newbie

Activity: 37

Merit: 0

Quote from: Jered Kenna (TradeHill) on June 30, 2011, 02:58:44 PM

Quote from: rdonohoe on June 30, 2011, 02:40:45 PM

Any news re Sepa withdrawls, it's the reason I have to keep using Gox.
Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere.

Hi Rdonohoe,

We are very close on SEPA - sit tight!

I also just got a lovely email this morning confirming we will be in Israeli Shekels very soon.

uKash - funny you should bring that up - we just looked at them closely and think we may try them. You like the service? Any drawbacks? How is the speed?

Thanks again and feel free to reach out at anytime, with comments, questions, feedback, anything!

Regards,
Adam - Tradehill

That's great news! Look forward to using TH.

I've used uKash before. Simple, just go to a store hand them cash get a code then enter it online and it works straight away.
Just need to consider what the merchant fees are and if it's still viable if these are passed on to the consumer.

Hope to hear more about this soon.

R

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: ?? on ??

Quote from: chihlidog on June 19, 2011, 01:59:26 PM

If you hope to become the go-to place to trade BTC, I sure hope you upgrade your servers to handle high volumes of traffic.

I certainly wish TradeHill all the best as well, but first order of business, they need
to stop being so dollar-centric and start accepting other currencies. Euros, Yens and
GBP would double their market reach.

Hi Znort,

We agree wholeheartedly. We encourage people in other countries to reach out to us to discuss partnerships - we are open minded. Also, we have just only hashed out the deal terms, contractual points, etc, etc for the Partnership Program. The Israeli deal will be one of our first partners.

If you are interested in partnering, send an email to [email protected] with "Partnership" in the title and please tell us about your history with BTC, your professional background, and what your are seeing 'on the ground' in your local region.

Thanks again for the feedback and feel free to reach out to us at anytime if you need anything.

Regards,
Adam - Tradehill

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: rdonohoe on June 30, 2011, 02:40:45 PM

Any news re Sepa withdrawls, it's the reason I have to keep using Gox.
Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere.

Hi Rdonohoe,

We are very close on SEPA - sit tight!

I also just got a lovely email this morning confirming we will be in Israeli Shekels very soon.

uKash - funny you should bring that up - we just looked at them closely and think we may try them. You like the service? Any drawbacks? How is the speed?

Thanks again and feel free to reach out at anytime, with comments, questions, feedback, anything!

Regards,
Adam - Tradehill

rdonohoe

newbie

Activity: 37

Merit: 0

Any news re Sepa withdrawls, it's the reason I have to keep using Gox.
Also, have you looked into uKash for deposits? Might be worth a look, easy to obtain them here in EU and elsewhere.

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Round 1 security update - PCI Compliance etc

http://forum.bitcoin.org/index.php?topic=24802.0

We passed 100% and will continue to receive daily scans.
This is just the first step in our security upgrade, more on the way.

-Jered

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: ssaCEO on June 30, 2011, 11:29:41 AM

Quote from: Jered Kenna (TradeHill) on June 30, 2011, 10:24:18 AM

We'll get back to you about the gambling site, we've received your email and are discussing it.

In regards to maximum withdrawals there aren't currently any. We manually verify large withdrawals to insure that that the account hasn't been compromised or something fishy is going on.

Good to know. So far, we like what we're seeing from TH. As a startup, we're also all 27-31, and dealing with everything ourselves. So I can appreciate the ethos.

Great - we will be following up today - a call should be in order! We are also going introduce you to some bitcoin centric entrepreneurs whom will promote you.

ssaCEO

hero member

Activity: 568

Merit: 500

Quote from: Jered Kenna (TradeHill) on June 30, 2011, 10:24:18 AM

We'll get back to you about the gambling site, we've received your email and are discussing it.

In regards to maximum withdrawals there aren't currently any. We manually verify large withdrawals to insure that that the account hasn't been compromised or something fishy is going on.

Good to know. So far, we like what we're seeing from TH. As a startup, we're also all 27-31, and dealing with everything ourselves. So I can appreciate the ethos.

Jered Kenna (TradeHill)

sr. member

Activity: 420

Merit: 250

Quote from: ssaCEO on June 30, 2011, 08:12:13 AM

emailed tradehill last night about whether they're a viable choice for us as a gaming site that (might) start dealing in BTC. Haven't heard back yet Undecided

Thought I'd make this question public, though:

I can't find anywhere on the TH site that discusses maximum withdrawals, either to bitcoin or to USD. Every other site we've looked at seems to put a $1k per day limit on USD withdrawals. Are there any limits in place on TradeHill?

We'll get back to you about the gambling site, we've received your email and are discussing it.

In regards to maximum withdrawals there aren't currently any. We manually verify large withdrawals to insure that that the account hasn't been compromised or something fishy is going on.

yamato57

newbie

Activity: 24

Merit: 0

sounds great i just signed up! Cheesy

ssaCEO

hero member

Activity: 568

Merit: 500

emailed tradehill last night about whether they're a viable choice for us as a gaming site that (might) start dealing in BTC. Haven't heard back yet Undecided

Thought I'd make this question public, though:

I can't find anywhere on the TH site that discusses maximum withdrawals, either to bitcoin or to USD. Every other site we've looked at seems to put a $1k per day limit on USD withdrawals. Are there any limits in place on TradeHill?

Topic: TradeHill - Who we are - page 3. (Read 42352 times)