Topic: 🤯 Trust Dice | sorry but we reduced your winnings by 90% but it’s okay 👌 (Read 455 times)

Well, in terms of legality and everything that has to do with the demonstration of the authenticity of the site, if it would be very prudent that these things remain very clear, I don't dare say that they could have manipulated it, what happens is that everyone here We have seen many things in new sites, many scenarios where casinos have scammed many people (I am not saying that this site is like that) but I say all this because with everything that has been experienced, it has been learned, so everything, every detail that is said here is better that when it comes to the framework of legality everything is clear, that is why I say that they should make this very clear and with all the pertinent tests, so that the players can fully trust the casino.

There’s no need to give a benefit of the doubt that they just fixed after someone point it out here. They a 7 days delayed to reply on @seo message about it while the ToS is created long time ago. I’m just curious on why they denied the error and choose to have a technical issue when someone point the mistake on there ToS.

Anyway the only important lesson here is to read and have a copy of the ToS before you start playing so that you will have evidence in case shit happened.

They are right, well in my personal experience I don't like it very much when I play in a relatively new casino and they give me the mandatory bonus option, I don't like it, because it certainly doesn't do me any good and it complicates everything for me, so sometimes it becomes cumbersome , because I want to play and if they adhere to the bonus I have to play and meet very difficult requirements, sometimes it's like leaving the money there, when I find myself in a casino like that, what I do is look for slots and write it down in my agenda, where I do not worry about that money, because I will dedicate it to my complete fun, it is not like in stake.com, bitcasino.io that you make the deposit and play and if you make the minimum amount of withdrawal you go well, and it accepts you without no problem, but in the case that it is not hard, and more so if they require KYC and they are radical.

Well, my mistake is that I didn't look at it when seoincorporation posted the screenshot. Now I have looked at it and it appears as you show with your screenshot, but the one that seoincorporation did is because somewhere it appeared like that. I don't know if it's a bug or something like that.

Yes of course. Simple discrepancy. So easy for Mr. Chairman to dismiss and say that he has no idea what you are even talking about Bc it's not there anymore. Even though we all saw the screenshot with our own eyes.  

Like I stated in my very first post on this thread. The Chairman and his party are experts at sleight of hand. They are magicians. They perform magic tricks.

Perhaps their favorite trick of all:  

Poof 🎩🪄 one moment you have a balance in your account.

Poof 🎩🪄 another moment it's gone.  

They can wipe out as much as they decide.

And if you dare attempt to exercize your freedom of speech or your freedom to protest, they swing down their iron fist and call you a liar, a racist, and proclaim their own single party self righteousness!

The Chairman described it best when he said "Regardlessly"
Which we all understood he actually meant "regardless", and his mistake was just a minor desprency. But we got the message loud and clear.    


re·gard·less
/rəˈɡärdləs/
adverb: regardless
▪️ without paying attention to the present situation; despite the prevailing circumstances.
▪️ having or showing no regard; heedless; unmindful

Conclusion: at times a strongly regretted these trustdice posts and it took far more energy and commitment to continue this discussion than I had ever planned on investing into this; however In the end I believe the Community has justly exposed a malicious site that had been operating with no accountability for far too long and using their perceived Trust worthy reputation as a means of silencing dissent, and intimidating those who speak out against them.

I wonder where they could have possibly learned to operate like this?
Chairman Coinbox would you like to Hazzard any guess?

Hello seoincorporation and Don Pedro Dinero,

I just checked the page (https://trustdice.win/promotions/welcome-package) and I did not find the discrepancy seoincorporation described. As shown below, the max bonus amount is written as $30,000 on both the header and the full rules.


You can check the page and verify it by yourself: https://trustdice.win/promotions/welcome-package
Regardlessly, I will discuss with our product and tech team to inquire what could have caused the discrepancy you saw.

Thank you for your support!

TrustDice Team

Hi EarnOnVictor,

Please kindly refer to TrustDice's official reply here.

Thank you and wish you a great week further.

TrustDice Team

I can sense the frustration of the OP, it is unfair to have a trust on a company and get betrayed. Should I give you a candid advice? Make sure you get your reviews of the gambling sites you want to deal with from physical people, not online. However, BTT is a good place to get such an unbiased reviews too, this will help you against such scam sites.

Some systems are designed to make you fail, this is a deliberate action, so be aware. This is why you will hardly find a regulated casino sites these days, they are doing as they please, while many of them are known scammers or legit scammers. Thanks for letting us know anyway!

Most casinos do really set limit on how much you can get on their bonus because after all, it is just a type of promotion to gauge the players into playing and depositing. They still have to profit out of it since they are also a business trying to thrive and generate income as well. It is not really a secret that these casinos gradually lower the RTP once the players gets to play and win consecutively. I believe this is also included in their terms of service so you must really read and digest all of their policies before proceeding to avoid trouble. Otherwise, you will really experience inconvenience because you don't know some of their rules.

If the casino didn't put that on their TOS, then you can raise a concern regarding the sudden change/s made into your account. However, it is also known that some casinos change TOS without further notice, so it will be your obligation to check if they have made some changes on their terms once in a while. Some send alert messages while some don't so you have to rely on your own if that is the scenario.

He chopped the screenshot of our PROMO CODE page and claimed the amount won from the free spins was 0.3 mBTC (0.00033740 BTC).  This is completely false. Because the 'Amount' on our PROMO CODE page is the value of Free spins originally given to you. This 0.00033740 BTC is the value of Free spins, not how much you won from those Free spins.

This is a perfect example of the nonsense. It is representative of how they operate. With deliberately confusing and misleading language.
 
It’s not the amount it’s the value?!  

Here is what happened:
I started at 0.00 in free spin winnings.
I had 10 free spins to spin.
Spin 1, spin 2, spin 3,4,5,6,7,8,9 and 10!
Now I’ve spun all 10 free spins and the total yield at the conclusion of those spins was 0.00033740.

You can call it amount, value, or whatever else. This is what I believe the maximum limit should have been applied to. The yield from the 10 free spins. Not the yield from the 3 hours I played at the casino after my 10 freespins. I’m the end the max limit was applied to all of my play for the entire day, not just the 10 free spins. That’s why I objected and I did not manipulate anything,
I’m not racist, and I’m stand up for my convictions.  

These are the facts and this is exactly what happened. They fully admit it.

This is exactly the type of misleading, bait and switch, type of behavior that I was objecting to in the first place. Thank you for bringing this to light. I’m glad at least I’m not the only one who takes issue with this type of nonsense.

This is a ridiculous perspective. I did not manipulate anything.  I cropped a screenshot to focus on the important and relevant aspect. What I cropped out was not important whatsoever nor does it change anything I said or TrustDice said.  

This was their attempt to discredit me by deflecting from the fact that they operate under very unfavorable and misleading terms on an every day basis and it’s about time someone brought this to light. They did it again with this “racist” accusation. Another attempt to deflect from the situation and instead attack my credibility because I said they were from China, which basically they confirmed to be true.

My point when saying this was not an expression of any dislike of China, Chinese people, or Asian people, that is not at all the case, complete nonsense. What I was saying was that China has far less consumer protections and regulations (with the exception of crypto) and Chinese manufacturers and service providers can get away with things that would never fly in many western countries and they would be shut down or face legal action. Trust dice is operating in a similar manner and this type of behavior would never be acceptable at Fully regulated or even semi regulated establishment.

That’s incorrect   I was not objecting the to maximum restriction. I was objecting to how it was used to restrict my full session of 3 hours of gameplay instead of limited the 10 free spins which I believed the
Limit applied to.  I explained that very thoroughly and I was fine with the terms as I understood them   

Yes, because the company can still make their own decision even it is not written in the T&C of the website. They can even change the rule even though you are right. But then we can see that reply from a person who said that he is a representative of Trust Dice, apparently he said OP manipulate some things and also triggered some things that are against the rules of the game, and what actually he said made me doubt the OP.

I support this motion, if we all know that here the most important thing and that it radicalizes to guide us is reputation and when there is something that tarnishes a casino, everything that is necessary will be sought to be able to be well, in order to clarify things OP should answer everything that is asked, and have enough time to be able to establish a good communication between the users of the forum and the site, this is something that must be taken into account in order to establish a link of trust and possibly build a good reputation , this is something that you should build first, otherwise you will hardly be able to succeed, it is just a suggestion so that you can do things well.

I would like to see the TrustDice representative's response to the analysis by seoincorporation. Putting big headlines that say one thing that then varies or is limited in the TOS in the small print would not be the first time we have seen this, and it is questionable to say the least.


I agree that it's not the best way to deal with an upset customer, although I don't like the OP's remarks. It's not the only racist comment I've seen on the forum lately and I hope it doesn't become generalised.

This is what OP probably did not read about the thing he is complaining about, it turns out that OP was not taken by the gambling platform.

It is stated in the rules how much the amount of wager should be should be where it could see at no. 5 and 9 rules. because he has already reached the maximum, so that is what is beyond his balance. This is what is being said you should first know what kind of rules and policies a crypto gambling platform has.

So, this is the way that Trust Dice deals with an upset customer?

Even if OP gets confused or have other intentions the answer is not to attack him because in the end he is a customer, and in some points he is right when say unfavorable terms and bizarre calculations.

Let me bring one example:


In the tittle in big letters you say:



And then in the bonus rules in the point 4 you limit the bonus to 10k.


Which means that all the users who depo $30k and claim the bonus will only get $10k? This is totally confusing and can be interpreted by the casino with bad intentions, because if the user have $10k in the bonus money and win $1k, the bonus money will not move up to $11k because the max bonus amount is $10k by the rules.

Now lets see the rule 11:


A limit of $50 for someone who deposit $30k is a bad joke, and i know is only for the freespins profit, but still a joke.

I'm not saying op is right, because as you mention he shared the wrong information for this accusation and manipulate the data in his favor. But any of us will feel scammed after hitting a crazy big multiplier with those free spins and then watching how our balance is just gone. But the casino make the rules and we need to read them and be agree if we want to take the bonus.

Let's hope this dispute gets clear and i would like to have an explanation about the point 4 of the Bonus rules on the 1st depo with a max depo.
https://trustdice.win/promotions/welcome-package

Another misbehavior that we'd like to call out for everyone's attention, is the OP's racist, xenophobic remarks.
(The link is here. )

We stand with the Chinese people and other Asian peoples against any discriminations they have suffered over the past few years, and urge the moderators to intervene and act in accordance with the community guidelines/code of conduct.


Thank you,
TrustDice team

Hello everyone!

TrustDice representative here. Sorry that we didn't notice this thread a bit earlier as there was another thread we were following up on.

The OP joined our Batman promo and in the promo, he had won 7.9 mBTC (0.0079 BTC) in total with his free spin winnings. His claim that he only won 0.3 mBTC from this promo is completely false and we never agreed to this false claim of his.

The 7.9 mBTC winnings are subject to the promo terms no.9.[/b]

Kindly notice there is also a no.5 here, which is a different max win. This means there is a no.5 'Max win of FS' and a no.9 'Wager max win', both set at 3.3mBTC.

His winnings triggered clause no.9 and it was automatically deducted. And this deduction has nothing to do with his deposit. We therefore refute the OP's claim that we mixed up his winnings with his original deposit. No, we did not and have never claimed so. The calculation has always been completely separate in our system. In fact, if the OP approves and the community demands, we can provide a screenshot from our back office to corroborate this. (However in general we suggest against this for privacy reasons. And we need to report to the CEO for this.)

Also, clause no.9 is clearly displayed on the promo page that everyone can see it before joining the promo. It is not being hidden any where. Therefore any accusation that we have a hidden clause is completely baseless, and false.

After we provided the explanation as above, we later found out that, in order to support his false claim, the OP made an obvious attempt to mislead the audience with a partial screenshot.  He chopped the screenshot of our PROMO CODE page and claimed the amount won from the free spins was 0.3 mBTC (0.00033740 BTC).  This is completely false. Because the 'Amount' on our PROMO CODE page is the value of Free spins originally given to you. This 0.00033740 BTC is the value of Free spins, not how much you won from those Free spins.

In a larger screenshot of PROMO CODE page, one can easily see the ‘Active your code’ from above, and a ‘Valid until’ column on the right, which the OP left out in his screenshot. ‘Active your code’ and ‘Valid until’ both clearly indicate the page was for PROMO CODE, not Free spins winnings. No winnings need to be activated, and no winnings have a 'Valid until' date.


Also, the page's URL is https://trustdice.win/account/promo-code, and it can only be accessed by clicking on the button 'PROMO CODE' from the dropdown list.


The URL, the page elements, columns, and the access path all indicate, without ambiguity, that the page is for promo codes, not winnings. We therefore concluded the OP was intentionally chopping them out to make it look like a page for winnings, and it was his attempt to mislead and confuse the audience.

This was an unfortunate moment. We usually do not call out the misbehavior of any users publicly as we appreciate the business relationship we once had. However due to the OP's intentional distortion of basic facts and his obvious attempt to mislead the audience, in order to offer a thorough explanation to the community, we have to expose his behaviors.

Thank you all for your support. We will forever remain committed to transparent and meaningful communication with the Bitcointalk community.

TrustDice team