Topic: 🤯 Trust Dice | sorry but we reduced your winnings by 90% but it’s okay 👌 - page 2. (Read 463 times)

  You bring up a valid point, the casino could have made that point and it may hae been true, but they did not go that route and instead said that they were exposing my ill intensions because i cropped out some irrelevant section of the screenshot.

And you are exactly right, it's a messed up system, it's a horrendous system and woefully in favor of the house. Once again, NO other casino uses these methods or means with the wager requirements.
This is not an objection to the max limit though, and i want that to be well understood.

This is an objection to how the limit is applied.

once more: I was given 10 free spins that carried a maximum win amount of 3.3 mbtc.

the actual winnings that resulted were only 0.3 mbtc.
the maximum limit shoouldve been applied in the event that i won MORE than the maximum 3.3 mbtc in the freespins.... I did not.

Instead they capped the maximum allowable winnings overall which they deducted long after the freespins were done and over.

So in summary, Because i won 0.3 mbtc on the freespins that gave them the right to remove something like 5 mbtc from balance hours later.

that is wrong and i firmly stand behind that belief.

This is the part open for misinterpretation by the casino.

You enter a promo of 10 free spins and then keep playing for an hour with a total of 100 free spins, with 50 spins before taking the promo and 40 after. You win a significant amount of money and they cut it because you took part in the promo. It should be clearly marked by the casino from when to when you're spinning for free and those funds should be kept aside so that is not mixed with the money won outside of the promo. Otherwise they can do what they want and wait for you to win something to tell you that those last 10 spins were the promotional ones and that last win is going to be limited.

Yes I have responded at length on the other thread in regards to his allegations.   I will repost here as well.    

Here is my response to his claim.

I have no ill intentions first of all.

My intentions are to hold your site accountable for using such sleight of hand magic tricks to chip away at your players balances and to fine print gimmicks  that are hidden away and only revealed when it's time to cash out.  

I cropped out the activate promo code because I did not see the relevance.  That's your big smoking gun on how Intentionally mislead the community with Ill intentions because I cropped out that largely irrelevant section? You even said yourself that you didn't know why I woild do that.

WITH or WITHOUT that element included it does not change anything that either you or I said.  That's why I left it out. To focus on the relevant matter which is your unethical and misleading bonus promotions and terms.

These are *shady* casino practices, removing balances, hiding behind max limits on a bonus that I won 0.3 mbtc. Is total BS!

I spun 10 free spins and won 0.3 mbtc.  There should've been no maximum limits on anything beyond the 0.3 mbtc.  *No other online casino operates under these ridiculous terms* that you have presented.  So yes your reputation is being directly questioned and for good reason.  

I reviewed the promo email and there is nothing stating about limits or about the fact that if you win even the smallest amount on those freespins that your entire balance will be locked up after a few spins because of the way you calculate playthrough  



Every wager you make reduced your real money balance and every amount won as a result of those real money wagers is credited to your bonus balance (including if it’s a break-even tie) which is locked up by an exhausting 40X playthrough.

You all did a thorough review and in-depth investigation and you found *no issues* whatsoever — this means that it’s you’re *intentionally* operating under these ridiculous methods of calculations which systematically convert your users real money deposits into bonus funds (which are locked up with a 40x playthrough) — even when the amount won from the original freespins is a trivial amount as is the case was mine.

It’s no wonder that you felt the need to include **TRUST** in the name of your organization because deception often requires overcompensation in order to fool others into believing false claims.  

This is one of the reasons that some low-income or poor people will buy expensive shoes and jewelry, because they want to fool others into believing that they have a lot of money when in fact they do not.
This is one of the reasons that Little Men with little D’s often drive big trucks with big tires because they want to fool others into believing they are big men when in fact they are not.
And this same idea is the reason that shady websites that operate under misleading and/or false pretenses would include **TRUST** in the name of their operations - to fool people into believing that they can be trusted — when in fact they cannot  

Again, including the ‘Activate Promo Code’ does not help justify your ill-intended policies whatsoever. Your “gotcha” accusation is laughable.  

Lastly, Which of us benefits from misleading Bitcointalk members? I do not. But you?.. well that’s up to everyone else to decide.

No it's not a coincidence. It's the result of a combination of several things.

1. There is no shortage of malicious and dishonest operators in this space and
2. When I encounter these less than ethical practices or underhanded tactics I do my part in bringing them to light. Accountability is a good thing generally.   
3. My account is 6+ years old
4. I explore new sites often and play at a relatively high frequency.

Feel free to review any of my previous posts. Using the frequency of someone's bad experiences is not a good measure of the validity of each individual grievance. I would encourage you to examine any of these previous Complaints and form your own assessment of them on their individual merits.

To the question of extortion, It could not possibly be extortion because I have not requested any funds from anyone.  Since the beginning I stated my intentions and have maintained that throughout this discussion. Lastly, why is my history or personal conduct relevant when they have admitted to doing everything I have stated and they have admitted to reviewing this extensively and investigating it.  We are not in disagreement about what has happened. 

The only question remaining is whether or not the behavior is fair, acceptable and tolerable to the community or whether it's unacceptable, Misleading, and exploitative.

We both agree what happened.

OP could reply these questions here if he's clean or not since most casinos that are already here has a long history to tell and the amount we are talking about here isn't too big just to cause enough trouble, yet OP couldn't answer.

We really need the OP's explanation here since we are committed to know the truth of what was actually happening but if OP couldn't answer or tell us something then the side of the casino the truth.

Sometimes businesses have the right to change the rules of winning but if this was the casino's fault, then I think there's a misunderstanding that should be fix by calm communication since the amount involved isn't just worth the trouble.

@Blockchayne have a lot of bad experiences in casino especially casinos in this forum you can check the history of his posts
Is this just a coincidence? impossible  I often see extortion efforts like this and try to damage other casino reputation
I don't accuse anyone of just talking about the possibility 

This is why I always think twice if I think the bonus terms are confusing but I always ended up not playing through them because in my mind, I will only get busted without getting that tiny amount of bonus. Better if I will play the normal way because there are no commitments on it and there is no limit on how much I can win and withdraw.

The house always has the advantage, this is why it's called gambling because you will be needing an extreme luck in order to win on them but it can also be entertaining because you won't know if you will get lucky or not but the most important aspect of all is that you must be willing to accept your defeat.

Promo related winnings always come with lots of confusion I can attest, there have been countless times I witness such allegations and confusions and most times there are not clear ways to determine the truth except the gambling site involved would come up with their side of the story. The amount involved here isn't much, so I am hoping to read from TustDice and then know the total truth.
Who cares to investigate what Ognasty pointed out below

It seems like the time to have a dialogue is here for the OP, but no response on the allegations that they are using partial screen grabs to mask their intention of defrauding the casino.  I think we're owed a bit of an explanation and to see your response to these allegations.

The amount of money is so small, I imagine they've had to pay their employees more to deal with this.  That leads me to believe they aren't doing something crazy, but feel that they acted appropriately and all procedures were followed.

Watching how this develops from here.

Well to be honest if you did win through free spins it would be different but if you did win through your own balance then these guys need to pay you back, then again these bonuses are not really great, if you find yourself in a situation where you are getting too much money in the first place then it's certainly not a good idea to chase it since at the end this would somehow end bad, they have so many terms and conditions and thus no one know what is going to happen and how it's going to happen as well, you cannot go through all the paragraphs thus I think for them it was wrong to do something like this, maybe you should be compensated in terms of spins or something but ofc they could have told you when you did win the max. Amount.

That is why you never chase bonuses and you never try to complete them. They can easily be manipulated or changed by the gambling platform and there will be not much you can do. But since you have already brought this into light, it's a good thing that we know about this so that we know how TrustDice operates when it comes to their bonuses. Then again, it would have been better if we read all of the terms and conditions on these bonuses before we decide to bet on it for the bulk of our gambling time at the casino.

That's why I also rarely claim promos that have a 40x round requirement, except from free promos because every casino has a max withdraw requirement from every ongoing promo. I think agree It shouldn't be combined because if you lose 0.0003 BTC the promo should have been completely used up, then you played and claimed your lowest balance already 0.0013 btc, but why is that requirement still running? it shouldn't ! That's right. But every casino has a different system and different conditions, hopefully in the future there will be a solution regarding main balance and promo balance "separately". Also agree with Yogge said above.

We are really talking about very small amounts here...  

If this was my casino, I would just settle into some kind of agreement and then politely end the relationship with the gambler. (cut the ties)  

The amount we are talking about is not going to break the Bank and there are not people lined up outside to also claim the same thing happened to them. Just settle and end the relationship..... the washing of the dirty clothes in public is causing a lot more damage.

Also, time spend on investigating this and countering the claims made, could be better spend on other people's problems.

OP, Trust Dice's official representative here, Coinbox1, has already responded to your allegations with a lengthy explanation. It's on the Batman x TrustDice! Win Free spins and more! official thread, where you also raised your concern.

It seems the official representative of Trust Dice has counter allegations against you. You're now being accused of having ill-intentions. You're now being accused of misleading us with partial screen grabs.

Would you care to respond to it?

It's better to created a scam "assumption"

In my opinion same as other people, the system miss-calculated a winning balance and with the wheel spin. This is also why, I hate any kind promotion with a turnover system (Most the time for turnover with over 40-50x).

They design turnover for losing ~LOL.

It looks like his deposits and wins from the free spins were mixed so the casino could come up with a counter-argument that he probably wouldn't reach the 40x wagering requirement without using the 2mbtc.

It's quite a messed up system and there has to be a way to separate bets using promotions and those regular deposits. Maybe there's an option there to forfeit the bonus winnings so he could just play normally with the 2mbtc.

sorry, correct me if  I am wrong(and sorry if I am repeating what you said), your complaint is that they included the money you deposited into their promo, right? I mean you were supposed to get 3.3mbtc (after you cleared the wagering requirement) then plus your deposited coins which 2mbtc, so you are supposed to have 5.3mbtc in total but because they included your deposited amount into their promo you only got 3.3mbtc? reading through it, it seems like a huge misunderstanding. I hope trustdice could properly explain as to why they included your deposited money into their promo.

Promo related winnings always comes with lots of confusion,they don't even let us feel about our lucky wins and make them to regret with thoughts. Its probably mentioned in their terms but its highly unethical if they changed terms to avoid paying the rewards after your win then I don't trust them, you also free to hear about others opinion regarding this.

If I'm not mistaken, 4mbtc is equal to 0.004btc which is in the amount of 76-77$, also according to your story, you entered 4mbtc and the only deposit when it came to the gambling platform was 3.3mbtc/0.0033btc 63-64$ came to your balance at the current price of bitcoin today.

He also deducted quite a lot, I don't know if it's a transaction fee or what? Many crypto gambling platforms have that style. the other one, if you use dollars, the charge is even 20$, but if you use altcoins, the charge is small.

If so, my advice to you is to use altcoins like Dogecoin, Trx, and not Bitcoin. I only suggest this so that you don't end up like the others who gambled in your experience there.

I remember seeing similar cases on other casinos where they'd have a limit on how much you can get out of their bonus.

Even if the bonus they're giving out doesn't seem to be fair, there's nothing we could do against the terms and conditions of their bonuses since it's their casino they can also update it at any time. If you're hoping for a better bonus then it's best to not take the current bonuses they offer and hope the other players do the same so they'd get the message and make some improvements.