People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.
Hello cicadasTR,
We noticed that this is the 2nd time you comment in a post related to TrustDice indicating that your prior interactions with our platform have not always been perfect. We are glad your issue was peacefully resolved.
As a crypto casino committed to open and honest communication with players, we would love to learn more about what happened, so we can explain it in more detail and assess whether there is any room for improvement in our products and services.
Please feel free to DM us with your account info and we will look into it.
Thank you.
TrustDice Team
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Also, in case you missed our official response to the OP's case, you can find it quoted below. We confirmed it is a case of duplicate accounts and bonus abuse.
Hello everyone,
TrustDice team here. The OP replied directly to us with his account information and we reviewed the case.
After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.
We found multiple new accounts partaking in $25 Welcome Bonus that:
- registered through the same referral link;
- used the same email domain;
- were from the same country;
- were using the same language;
- deposited the same amount of crypto;
- deposited with the same cryptocurrency;
His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):
Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.
His balance has been confiscated as per T&C 13.1:
13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.
Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.
TrustDice Team