Topic: trustdice - scam, very bad site. - page 3. (Read 778 times)

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

Clearly a violation of promotion and bonuses specifically on the deposit bonus and referral promotion of Trustdice.
I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

To the OP, you got busted. Next time, just play normally and do not abuse.

at least you provide screenshot evidence so it's easy to believe that your accusations are justified, if without evidence it's the same as your baseless accusations, if you don't have a problem and follow every rule there I think maybe your account is not problematic, try to contact service support or create post in their ANN thread on this forum

This is a serious accusation, I thought trustdice is dependable but unfortunately, this is the second time I'm reading negative remarks about them. This is ill to be candid, but an accusation of this can't still be one side, try to attach proof to this, I am sure that people will trust you better. Before then, are you sure you did not disobey any rule? If yes, and if they did not defend it with proof as well after a while, it might be nice for BTT members and even yourself to report this and be wary of them.

I don't tolerate a thing like this as many of them want you to always lose which is unfair.

This is not a proper way to make an accusation mate, alot of users here play on trustdice, if truly you think this casino is a scam and you want them not to be a victim, then add some evidence to your accusation, though this is not even the proper board to do this, but since youve posted it here, do well to add some proof so that users will not think you are just spamming..

And besides, have you contacted their customer support? what did they say that is the the reason why your account got banned? did they offer any solution or tell you what you must do before they can unban your account?
Or did you contact them and they didnt reply after how much time?

The above are things you should have had at hand before concluding whether the casino is a scam or not, you cant just make a post like this without any form of evidence and except users to believe you.

As we see, the OP didn`t tell us the truth. This is the most interesting moment. He understand that he broke the rules but trying to prove that he is right and to get money from the casino. It is silly enough - after the answer @Coinbox1 the OP has no any support from the users i think.

I think the same referral link is the main reason. Everything else can be debatable in my opinion. Maybe there were still similar mail addresses, this is hidden.[/list]

I love how people try to take advantage of a casino and think they're going to get away with it forever. Thanks for showing the community a detailed account of the cheaters activity and not just ignoring the topic.

The case seems to be very clear and there is no room for doubt about the casino being on the right and the player being the one that has been abusing the bonuses given by the casino.

That is bad enough, but then they come to this forum and most likely to other platforms as well and then they try to discredit the casino and create a bad image for it when they know very well they were the ones at fault, this is really despicable behavior but it is something we have learned to expect from people like that.

Hello everyone,

TrustDice team here. The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

I don't want to prejudge the situation, but I doubt that a casino would ban and withhold funds from a user for no reason at all, especially since this would potentially damage the reputation of such an established company. Let's wait until we get a full explanation from the casino representative, since he already confirmed that they are aware of this issue.

Firstly, before one comes online to lay a claim against a business, he/she should present evidence of foul committed. Here, I do think OP was greedy to have wanted to outsmart the gambling site for more winnings. To bear in mind, a gambling site is all about making more money than giving out monies in reward or bonus form.
Furthermore, after reading through the terms and agreement, unless there is a point you omitted, you are found wanting. I however would employ the gambling site, Trustdice to be plain in the most understandable English; explain why such happened to you (OP).

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

Aside from the mentioned part of the terms that OP is violated based on the mail which are.....

https://trustdice.win/terms


..... consider also checking the Bonus Terms and Conditions that obviously refer to the bonus part of the site to see if such terms there is/are being violated but OP is not just aware.

Maybe these are the possible reasons that OP might be aware:


However, Trustdice should also explain to OP the detailed content of why a ban is imposed on the account and not just state the part of the terms that are violated (or is this already answered by Trustdice? as I have not looked deeply into OP's issue yet).

Edit: Trustdice forum representative @Coinbox1 just posted already that they will investigate the matter a few minutes ago before I posted this.

Hello everyone,

TrustDice team here. We have received the OP's account information and will be updating our investigation very soon. It does appear to be a case of duplicate accounts and bonus abuse.

Thank you all!

You followed a bonus link and was quick to wager a bet without taking time to properly go through their terms and conditions, it is a clear mistake on your part. The moral of this experience is to always be sure that you understand the rules of a site you want to play on before you play. If this report was a regular complaint from people who have played on trustdice, then it would have been something to consider, but very few people have reported issues like this.

You can still show us the transaction from your wallet if you want. I'm not saying it will prove who is right and who is wrong in this case; what it does show, however, is that at least part of your story was true: there really was some money transferred between you and the casino.

I can imagine that you are upset over being banned and that this was a very frustrating situation for you, and I appreciate your willingness to try and shed some light on the details. However, based on the information that you've given to us so far, I don't feel that there's enough evidence to conclude that the casino acted improperly. The evidence that you've provided so far is simply not conclusive.

Creating stories without any proof cannot justify your accusations. Much better to raise up some issue if you already have proof provided so that people who can read your experience can also be triggered to not try what you experience on them. But since proof is missing for sure many forum users will not believe this accusation and cannot figure out that this is valid claims. You also need to read their rules about that so that you will not confuse for next time.

You must investigate thoroughly before making a complaint. Otherwise, such a complaint can have a huge impact on the users as well as the site. We know that TrustDice is carrying out gambling activities with reputation. Also they have a long campaign in the forum. Complaints against such platforms need to be presented with specific evidence. Also you can share your issue with support if they are incompetent or they ignore your reasonable request then of course then you complain against it.

Well, you can show us a transaction from your wallet deposit to Trustdice's address. With a signed message that you indeed own that wallet, of course. The rest can be filled out by checking if the received address in that transaction were from Trustdice or not. Again, even if you had made a deposit or not, the term 'deposit bonuses' is still there. I really want to believe you but it's very hard since both you and Trustdice provide little information. If it is between you, a brand new account and Trustdice with a long-running signature campaign in bitcointalk, you know how bad it's and most people would take sides with the well-known.

That's why when you want to accuse someone with a bigger front and reputation than you, you need to prepare all the information beforehand. Enough to show people you're mistreated or unfair action has been done to you. And pass the baton to Trustdice and force them to come out to address it.