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Topic: Trustdice: Terrible sportsbook, 5x! wager to withdraw - page 2. (Read 560 times)

legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
I had made account on trustdice, because I liked their faucet a lot. like the reward were higher then any other platforms.
but doesn't deposited their, the faucet amount was enough for me to play, I was trying to make that amount to 0.001BTC. lol
I had made around half of it but after that i seen their terms and condition that we can not withdraw their bonuses without depositing, also there is a high wager requirement for 1st deposit.
which i don't like
Well, to be honest, requiring a wager requirement on a deposit without bonus before the gambler is allowed to withdraw his or her money is criminal-like if I'm asked, and not even that the wager requirement is minimal, but high for that matter.

And I actually wonder who are those that will be playing on this casino, because I know for sure that I would never play on such casino as this.
I do actually have an account with trustdice, but I've never deposited or played there, and this is actually good for me because, nothing would have annoyed me like depositing before finding out about their mandatory wager requirements on even deposits without bonus, before withdrawal.
full member
Activity: 448
Merit: 223
I had made account on trustdice, because I liked their faucet a lot. like the reward were higher then any other platforms.
but doesn't deposited their, the faucet amount was enough for me to play, I was trying to make that amount to 0.001BTC. lol
I had made around half of it but after that i seen their terms and condition that we can not withdraw their bonuses without depositing, also there is a high wager requirement for 1st deposit.
which i don't like and make my best casino list with low wagering requirement, here you can see that list: https://bitcointalksearch.org/topic/best-crypto-casinos-5460971
copper member
Activity: 517
Merit: 92
TrustDice Official Rep
Even though it is the right of each casino to set rules that they want, still in my opinion casino owners should take their time and carefully analyze the rules they are going to put in their casinos, imagine a person depositing $10 and being forced to play 5x the amount of $10 to be able to withdraw, but when that person made the deposit of $10 there was no rule to prevent the deposit of $10, in other words the casino is happy with the deposit and does not place any obstacles to the people can deposit easily, but when people want to make withdrawals, the casino keeps putting a lot of rules in place and it is obvious that the casino's intention is to ensure that no one can make withdrawals.

Even if the casino keeps using arguments that it should place wagering requirements to prevent money laundering, it still doesn't make any sense to put 5x, this is a very high value, but people before creating an account at the casino should read the TOS and if look at this 5x rule, people have the option of not using the casino, that's why when people create an account at that casino, they can no longer complain about it because they agreed to these strange 5x rules. unfortunately this is the situation, as you already said that you are using too many casinos, so just stop using that casino if it gives you casino headaches and use the casinos that don't give you any headaches

Again, again, again. This is not true because x5 wager requirement only applies to the 1st deposit.

5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

As shield132 and 3kpk3 has already pointed out, players will have no wager requirement at all for the 2nd, 3rd, 4th and 100th deposit. This is a lot more lenient compared to some other crypto casinos who require wager requirement on all deposits. This is what some other crypto casinos require:
"Any deposit has to be wagered 3 times before the withdrawal"
"Any deposit has to be wagered 3 times before the withdrawal"
"The deposit has 1× wagering requirement on casino games and 3× wagering requirement on sports betting"
Source (https://bitcointalksearch.org/topic/list-of-crypto-casinos-with-high-wagering-requirements-5448871)


Sincerely,
TrustDice Team
copper member
Activity: 517
Merit: 92
TrustDice Official Rep
As shield132 and 3kpk3 has already pointed out, you will have no wager requirement at all for your 2nd, 3rd, 4th and 100th deposit. This is a lot more lenient compared to some other crypto casinos who require wager requirement on all deposits. This is what some other crypto casinos require:
"Any deposit has to be wagered 3 times before the withdrawal"
"Any deposit has to be wagered 3 times before the withdrawal"
"The deposit has 1× wagering requirement on casino games and 3× wagering requirement on sports betting"

Source

If this is how your wager policy works, then it is much better than what I experience from other casinos, and if time is not taken, people might take advantage of this as they can use a very small amount to make their first deposit and meet the wager requirements.
 
And their second deposit to the limit you set can now be a larger amount, so they don't need to meet any wager requirements, and they can use such a service to launder money, like using the casino to deposit money and withdraw from another means, using the casino as a means to clean their money, knowing there is no risk involved other than deposit and withdraw.
 
But aside from people trying to take advantage of this, I see this as good stuff for gamblers because they don't need to worry about the risk they need to pass through just to be able to qualify for their winning withdrawal.


Thank you for acknowledging our efforts. We take players into consideration when making policies, which in general have to be balanced between various factors. Nevertheless, we try to uphold the crypto spirits (privacy, freedom of choice, financial autonomy, self-governance and etc.) as much as we can.

Regarding your concern, our compliance team will keep looking at suspicious deposits & withdrawals subsequent to a player's 1st deposit. Money laundry transactions will look entirely different from regular players'. And the wager requirement for the 1st deposit is set up to scare away a good portion of them initially so our compliance team will have too much to look at.

Sincerely,
TrustDice Team
copper member
Activity: 517
Merit: 92
TrustDice Official Rep
5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

I think this is quite reasonable though and it's not really a burden since it's just on the first deposit, every site has their rules, so reading it before signing up makes it easier for us.

I just want to ask for another clarrification. Let's say I deposited $100, does it mean that my total wager should reach at least  $500 in order for my withdrawal to be allowed? Or it's just okay to wager half of $100 which is $50 for $10 each, and then if I lose, I can still make a withdrawal of the remaining $50, is it possible?

Yes in this case, your total wager needs to reach $500 before you can withdraw.
hero member
Activity: 700
Merit: 673
As shield132 and 3kpk3 has already pointed out, you will have no wager requirement at all for your 2nd, 3rd, 4th and 100th deposit. This is a lot more lenient compared to some other crypto casinos who require wager requirement on all deposits. This is what some other crypto casinos require:
"Any deposit has to be wagered 3 times before the withdrawal"
"Any deposit has to be wagered 3 times before the withdrawal"
"The deposit has 1× wagering requirement on casino games and 3× wagering requirement on sports betting"

Source

If this is how your wager policy works, then it is much better than what I experience from other casinos, and if time is not taken, people might take advantage of this as they can use a very small amount to make their first deposit and meet the wager requirements.
 
And their second deposit to the limit you set can now be a larger amount, so they don't need to meet any wager requirements, and they can use such a service to launder money, like using the casino to deposit money and withdraw from another means, using the casino as a means to clean their money, knowing there is no risk involved other than deposit and withdraw.
 
But aside from people trying to take advantage of this, I see this as good stuff for gamblers because they don't need to worry about the risk they need to pass through just to be able to qualify for their winning withdrawal.
hero member
Activity: 2548
Merit: 769
I can`t say anything about this sportsbook, i`ve never used it. But i can say about 5x wager. I don`t see any problem with it, except situation of the huge win first bet or bonus hunting. When i begin gambling i spend lots of money, before my first withdraw, so 5x wager for first deposit isn`t a problem. The same time, my first deposit is usually small enough - it is for tests, and it isn`t a problem to make wager requirements.
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
Even though it is the right of each casino to set rules that they want, still in my opinion casino owners should take their time and carefully analyze the rules they are going to put in their casinos, imagine a person depositing $10 and being forced to play 5x the amount of $10 to be able to withdraw, but when that person made the deposit of $10 there was no rule to prevent the deposit of $10, in other words the casino is happy with the deposit and does not place any obstacles to the people can deposit easily, but when people want to make withdrawals, the casino keeps putting a lot of rules in place and it is obvious that the casino's intention is to ensure that no one can make withdrawals.

Even if the casino keeps using arguments that it should place wagering requirements to prevent money laundering, it still doesn't make any sense to put 5x, this is a very high value, but people before creating an account at the casino should read the TOS and if look at this 5x rule, people have the option of not using the casino, that's why when people create an account at that casino, they can no longer complain about it because they agreed to these strange 5x rules. unfortunately this is the situation, as you already said that you are using too many casinos, so just stop using that casino if it gives you casino headaches and use the casinos that don't give you any headaches
legendary
Activity: 2464
Merit: 3878
Hire Bitcointalk Camp. Manager @ r7promotions.com
also, here is a statement I found from Trustdice.com representative on the thread I mentioned. it looks like the 5x wagering requirement only applies to first deposit from new players.
It does not make sense. Anyone who have abuse in mind (if that's what they are trying to prevent), they will deposit $10 or the minimum deposit that the system allows, get rid of the 5x wagering of the first deposit and then easily start laundering the money LOL.

But anyway, if someone does not like a term then they should not play in the sportsbook or casino. There are plenty of bookmakers/gambling platform.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
I haven't tried trustdice ever. If they have such terrible problem when odds changes, it's something no one would use I think. All the bookies have option to accept odd changes instantly, there's no need of log in again lol.

I was also thinking exactly same thing while reading the op, I do sports betting regularly on stake, and whenever I am trying to place a bet, and the odds change, I usually get an instant notification requesting that I accept new odds, which ones I click the "accept new odds" button, I am again allowed to place my bets.

I can imagine what it will feel like trying to hurry up and place a bet on a live game, and odds changes, and you have to log out and login again before you get the opportunity to try placing bet again on same game, that can be the most frustrating thing a sports bettor will have to experience.
If this is true with trustdice, then they have really look for solution on fixing this, it's not nice at all  Grin.

Any other bookie in here has a more functional sportsbook.
Feel free to check out shuffle, coins.game, stake. I have used all three and had a great experience there.
Good recommendations bud, good one 👍
hero member
Activity: 1666
Merit: 453
Well, i guess the title says it all. Their sportsbook is extremely slow, and you have to login, and out if the odds have moved. If you dont, you will just get an error. Ive never experienced this before.

Low and behold, you actually have to wager your deposit 5! times before you can withdraw. Sadly this will take years if you prefer sports, as its definitly the worst you will encounter on the web these days.

So if you like sports, dont deposit here. Any other bookie in here has a more functional sportsbook.

THIS IS NOT A SCAM ACCUSATION.

Trustdice has been in this industry for a long time, and its campaign has been in this forum for several years. I have rarely seen that it has had complaints from its players who have gambled using their platform.

Although you've been honest, you're not accusing TrustDice of being a scam, but you're just showing that the wager requirements are too high if you withdraw from their platform, which means you should only deposit a small amount so that the amount is also small that you will chase to qualify for withdrawal, right?
hero member
Activity: 700
Merit: 541
Bitcoin Casino Est. 2013

As shield132 and 3kpk3 has already pointed out, you will have no wager requirement at all for your 2nd, 3rd, 4th and 100th deposit. This is a lot more lenient compared to some other crypto casinos who require wager requirement on all deposits.

This is okay.

I have never used Trustdice before, I only created an account there when the op created this thread so that I can check if I truly need to login and out before I could get odds changes but mine worked just fine so it might have been the fault of the internet service provider of the Op.

And concerning the odds, it seems like that op was too quick to judge since he only deposited once and after discovering the 5x wagering requirements he didn’t even skim through the ToS to see if there’s any additional info. Btw, thanks for this info it’s going to help provide an accurate answer if something like this should happen again in the future.
hero member
Activity: 2632
Merit: 787
Jack of all trades 💯
Well, i guess the title says it all. Their sportsbook is extremely slow, and you have to login, and out if the odds have moved. If you dont, you will just get an error. Ive never experienced this before.

Low and behold, you actually have to wager your deposit 5! times before you can withdraw. Sadly this will take years if you prefer sports, as its definitly the worst you will encounter on the web these days.

So if you like sports, dont deposit here. Any other bookie in here has a more functional sportsbook.

THIS IS NOT A SCAM ACCUSATION.

I know that you are frustrated upon seeing that rule but did you bother to spend some minutes to read their TOS? if not then maybe there's something wrong in your part for not noticing that requirement since if you just read that in first place for sure that you will never get frustrated that much and can decide on whether you accept that or pass then move to other casino which you think the rules is fair base on your personal preference.

Honestly this post cannot get something beneficial at your end but rather to many people will remind you to read the casino TOS so that you would know many information about what they are implementing on their casino.

But still this is a good lesson to learn from and for sure you learn a lot from this incident.
hero member
Activity: 3052
Merit: 606
I just want to ask for another clarrification. Let's say I deposited $100, does it mean that my total wager should reach at least  $500 in order for my withdrawal to be allowed? Or it's just okay to wager half of $100 which is $50 for $10 each, and then if I lose, I can still make a withdrawal of the remaining $50, is it possible?
I think the terms in trustdice is clear enough, the 5x wagering requirement applies for the 1st deposit only.
Lets say your $100 is your first deposit, you have to wager it 5x first before you are allowed to withdraw.
Even if you win $200 in just few tens dollar wager, you will not be able to withdraw because you have not wager 5x.
The same applies when you are on losing, you deposit $100 and lose $50 but you have not wagered $500, you wont be able to withdraw your $50.
Then I think it's not wise to start with a big amount of money if we think of withdrawing afterwards. Maybe $10 wager will do, and if that I lose $10, the first deposit requirement is already consume, meaning on the 2nd deposit, it will not be covered with wagering requirement anymore and I will be able to withdraw anytime I want.

Some site also based on my experience, there's no wagering requirement, but the moment you deposit your funds, let's say $100, you have to wager them all before you can make a withdrawal. When I asks the live support, they mentioned that it is to preven money laundering which is understandable.
full member
Activity: 2548
Merit: 217

THIS IS NOT A SCAM ACCUSATION.
With saying this mate , meaning you are just annoyed by their service but have nothing to do with scamming and making any troubles from their players?
Trustdice have been in the forum for such a long now and yeah gambling sites may face issues but at least not those kind of serious one that will make them scam or such a bad example to make players keep distance from them?
hero member
Activity: 1022
Merit: 667
Top Crypto Casino
I have taken no bonus, nor won anything. I just noticed after i deposited that the sportsbook is insanely slow and unresponsive, its just a huge hassle to deal with. Therefore i want to just withdraw my money and never use that site again.

Please show me 1 man that reads the full TOS of any website. You expect the casinos to have quite similar TOS, as you would do for rules in real casinos. But here they will hold your money longer than anyone else.

If you didn't read the sites tos than you cannot complain when it wasn't what you expected. The terms are there for your convenience so that you know what the site expects from you and what you can expect from a site. I agree that 99.9% of users do not read a site's tos, but that's not the site's fault.


The inability of some gamblers to read the tos of the casino have resulted into a lot of problems and as long as the casino already have a rule stipulated in the tos wether or not the player read them it doesn't concern the casino since their already design their template to operate within the stipulated rules and regulation.

So it is left for the player to read the tos for their benefit and good to know how best to get through with the casino,  and that is why it is called rule anyways it is meant to guide your activities on the casino is either you accept them or walk away.
legendary
Activity: 3500
Merit: 1354
I just want to ask for another clarrification. Let's say I deposited $100, does it mean that my total wager should reach at least  $500 in order for my withdrawal to be allowed? Or it's just okay to wager half of $100 which is $50 for $10 each, and then if I lose, I can still make a withdrawal of the remaining $50, is it possible?
I think the terms in trustdice is clear enough, the 5x wagering requirement applies for the 1st deposit only.
Lets say your $100 is your first deposit, you have to wager it 5x first before you are allowed to withdraw.
Even if you win $200 in just few tens dollar wager, you will not be able to withdraw because you have not wager 5x.
The same applies when you are on losing, you deposit $100 and lose $50 but you have not wagered $500, you wont be able to withdraw your $50.
hero member
Activity: 3052
Merit: 606
5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

I think this is quite reasonable though and it's not really a burden since it's just on the first deposit, every site has their rules, so reading it before signing up makes it easier for us.

I just want to ask for another clarrification. Let's say I deposited $100, does it mean that my total wager should reach at least  $500 in order for my withdrawal to be allowed? Or it's just okay to wager half of $100 which is $50 for $10 each, and then if I lose, I can still make a withdrawal of the remaining $50, is it possible?
copper member
Activity: 517
Merit: 92
TrustDice Official Rep
Hello everyone!

Happy holidays and I m just back from the vacation.

It seems there is a major misunderstanding here that many people are being misled into believing that we enforce 5x wager requirement on all deposits:
X5 wagering requirement? That's messed up in so many ways. There are so many popular options out there that need you to just wager X1 of your deposit in order to withdraw which is way more practical and realistic.
Absolutely. That is one crazy high wagering requirement.  Five times the deposit? Come on now and  you'd think the casino wants to make darn near impossible to actually cash out any winnings.  
Yeah the x5 wagering requirements is too high
5x wager is just a means of telling the gambler they want you to wager until you lose it all.
Yes, it is really just that too much on which having that kind of 5x requirement or wagering rollover would really be just likely that they are really that prohibiting players to cashout on which it is really just that obvious.

This is simply not true. As we have previously addressed, 5x wager requirement only applies to the first deposit:
Quote
5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

As shield132 and 3kpk3 has already pointed out, you will have no wager requirement at all for your 2nd, 3rd, 4th and 100th deposit. This is a lot more lenient compared to some other crypto casinos who require wager requirement on all deposits. This is what some other crypto casinos require:
"Any deposit has to be wagered 3 times before the withdrawal"
"Any deposit has to be wagered 3 times before the withdrawal"
"The deposit has 1× wagering requirement on casino games and 3× wagering requirement on sports betting"

Source

Regarding the speed issue that u saw, OP please feel free to reach out to our live support on the site and our support will see what they can do to help. It is a matter that involves too many factors including your own local internet connectivity. Nevertheless, we do have ongoing dev initiatives to minimize loading speed on various pages.


Wish everyone a happy new year!

TrustDice Team
hero member
Activity: 1792
Merit: 507
Did you read the ToS before depositing or did you just make an account and deposit. I'm not an employee of trustdice, but this could look like a competitor site leaving a piss poor review.
He doesn't wear any signature also to use that upset as an advantage and promote competitor.

In your opinion, someone must have a signature with the casino's name to be competitor?
There are a huge number of people on this forum who constantly create negative stories about casinos. I wonder how many of them are dissatisfied users and how many were invented by the competitors..
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