second year bought another family plan. can't add family members to plan. agent suggested just create new accounts for family. even offered additional money to fix to add existing family members to account. no help.
You have not experienced any problems with payment services. All your payments have been made and the promised period has been used without any problems. Now you need to do the same process to create and invite new Spotify accounts for family members. Instead of offering money for this, you can watch some tutorials on Youtube, it's easier than the feedback you wrote here