I think that's fine as long as they already help us successfully. But for those who are asking a money down first, and they have no proven record that they are legit and working, I can consider that as a red flag and I will avoid it. I don't think a legit and fair gambling platform won't solve any of their costumer's issue but some are only waiting for a union like this to interfere them before they take the complaint seriously.
These are the reasons why a casino is measured when it is better than the others, and one of the things why the casinos are strong and are the best ones that appear in the best rankings when they are decided by some reviewers is because they enjoy a very good support, I don't blame those who first go to AI support to solve basic problems that a robot can give, but when things are more complicated it is emphasized that things can be much better when it comes to humans solving them , but not only that, but that they are kind, understandable people and that the conflict is resolved as soon as possible, one of the things that bothers a person a lot is being told that nothing can be done but they will wait 1 or 2 days , that is something that any player does not understand, because if they are in one of the good casinos they need to have their problem resolved as soon as possible, so in this order of ideas we have to do things as best as possible when it comes to being in a caino and check how the support treatment is.
In many casinos that are good, some players have complained about the support, some because they say that they only put an AI and the players feel that they are disrespected for that, that is why they always prefer to talk to humans before an AI because they feel that An AI is not as coherent enough as a human is, so this is what we detail in each game session when we are in progress and we want a quick solution, on occasion I have used the support of stake.com and it is something that has helped me liked it a lot, 'because the solution is almost immediate, another is in bitcasino.io which is also the same, and there is a reason they are my favorite casinos, because they have a lot to do and see immediately and that is sometimes what some players They like it and can rate the casino as one of the best just for being so efficient in their support.