Topic: - UGA - a Gamblers Union - page 5. (Read 819 times)

Is it because you were discussing with live support and your account was closed, guy your story is not clear. How possible is that, before casino close your account, you have violated the Terms and Conditions of the website and not a mere discussion that was led to the closure of the account. Normally from what I have seen casinos respect players from my own point of view, because if there was no respect, they wouldn't discuss with you both in the forum and live support to answer your questions.

Not all casinos will treat you the way you want. Some are customer friendly while some are not so whichever one you meet, you have to adopt the terms and conditions and play your game and if your don't want to continue because their behaviour then you quit the site look for another but no one is perfect.

If the created site became popular and reputable, casinos will tend to listen to the advises, they can be even use as mediator between the casino and the player in case there is dispute.  This is all about the influence of the site towards gamblers.


At first @OP have maybe have not much credentials and influence to affect the casinos decision but once his service is established, became popular and caters hundred thousands to millions of followers, and affiliated a good number of players, the casino might listen to the opinion.  That is how I think the plan of @OP might have an impact to the casino.

It seems a little like this is a plan to get a bunch of people together with gambling horror stories in order to harass casino owners into some sort of support or settlement. Maybe I’m completely wrong, but that is what I’m sniffing from reading the plan here. I guess maybe that’s what Unions are, so not a big deal. Just trying to illuminate the motivation here.

Why should a gambler even contact the casino to air the displeasure from losing,  this is not making any sense because you have never celebrated your winning with anyone so then why should goi go to vent your vexation on the support.

I don't think that is civil enough,  because it will be against the operational policy of the casino and rule of engagement for the support agent.

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It is not an easy task to create a review site, create a site where it is possible to resolve disputes and, above all, create a site where people can post their good and bad experiences about casinos. Why isn't it easy to create something that would help a lot of people? The answer is because when you created the website, you would have to spend a lot of money on advertising and the people who entered your website and expressed what they feel and saw that your website does not have any great power of influence in the gambling market, so those people Those who exposed their problem on your site will stop using your site. and this happens frequently

People always want to win something, in the case of your website they will at least want their problem to be solved, so that's why some people realized this and created sites like casino.guro and askegambler. This is because on the website there are casino links where when people create an account with that link then the casinos already know that a good part of their customers come from casino.guro and askgambler and when the casino guro and askgambler notify the casino to This resolves a problem of a customer who complained to the Guro or Askgambler casino. The casino is afraid of losing reputation and responds to the customer. so this is the only way to be able to be important to the point of being a mediator

and people complain or casinos see people's dissatisfaction. But for you to have a website and add many casinos and have a big influence like casino guro and askgambler, you will have to spend money on advertising and a lot of time. If you create a simple website or forum, it will be a failure. I'm sorry to have to say this, people won't go to your website or forum to post until they earn anything. Even on forums that are intended for addicted people to tell their stories, there haven't been many comments.

Hey There, AbuBhakar

Thanks for your Question,

There is no key instruction to do that, but my hope is that a community can evolve changes. Once people come together and form a community they can share the message more and more in the web wich will definitely gain attention, Associations like Curacao Gambling Authority or Responsible Gambling Association will hear us when they see how many people are staying behind it because the most important facilities of a casino are theyre users, without us the whole gambling industry would be nothing. We have the power to bring change, i really believe that.

Hey There, crwth

Thanks for your reply

Well it is not easy as that, and its not always issues wich are money based, i mean someone can lose ofcourse and then its lost, but losing money arent the only issues on casinos in my opinion.

There are Issues regarding Withdraws, regarding KYC, regarding Bonuses, regarding Wager Accomplishments and everyone has their different side, i can understand it if a user gets pissed for example because they havent heard something for days in and out from their casino regarding a withdraw or some verification eventhough the website states something else, the main issues will have money included and we cannot change that but its our duty as gamblers to provide a space where users and casino do not to fear to say something wrong for example.


Thats why ending disputes in this way seems better, and faster, easier for users and casino. It doesnt matter if the guilty one is the casino or the gambler but having a space to find the truth doesnt seem to be something with a bad purpose, it can only develop the system in my view.


Besides of that i can understand your point that CS is a service wich is intended to do that, but its not about the feelings only. Its about mental health specially when a casino like stake or bc.game etc. is constantly explaining us how important that is, and specially to find the best solutions for the best situations. Maybe you have heard the Term of a CS wich states "I cant do that, i cant make that because my level is not high enough or i cant do that because i have no authority in this case etc." it happens a lot of times where CS is not the best partner to talk about certain issues. But im not saying that its useless, its more some more popular station if someone has a problem and wants that solved.

I understand the thoughts behind this idea but how can you assure that casino will answer on the issues that submit to your website? Casino typically just ignored concern as much as possible especially on new website like yours.

Do you have some credentials or connections that you can use to pressure casino operators to answer on the concerns that you are raising against them. The only thing that I think casino will be force to answer is through legal action using their license. If you have this power then your service might be valuable.

Hey there Gozie51,

Thanks for your reply,


i completely agree with the suggestion regarding the CS unfortunately its rare for casinos to give generic answers, specially when you feel treated unfairly at some point. atleast in my opinion.


Well here is my case regarding Stake https://stakecommunity.com/topic/55928-refund-for-deposited-funds/#comment-1160397 you are completely free to make your own choice if it justified or not, truth is it wont change nothing. In my point of view i was banned for a lifetime just for reacting emotionally. For being treated unfair. I dont say that my behavior was right here but i was a certified member at stake and Diamond Rank is not easy to reach. I think banning me for a lifetime and banishing me from my community where i wagered over 30 million is a really hard choice. I appreciate everyone who does not share my thoughts here.


Thats my aim, to receive honest reviews to force development in this idea, i think it could be cool to push this idea to see what it brings to people, maybe we can change something.

Am I understanding this right? When a gambler is losing, you want someone to be on the line, like the customer service representatives, and be there to "comfort" you during the time of loss. Is that right?

Your intentions are not bad but it doesn't make sense either because customer service representatives are there to help you support with the overall casino experience and not be a therapist.

I agree that having that would help gamblers with their feelings but I don't think the effect would be so big that it could affect the impact. Have a hotline for it or something

Thats really good to hear i appreciate it!

i have like some kind of idea in that regard of answering,

maybe some kind of valuation wich is accepted by casinos and can be implement once the project is big enough for casinos to participate, maybe some kind of live stamp wich is always updating the number of complaints but not visible for the users just visible to the casinos so users cant missuse those,

with this way casinos would get some kind of warning in how to react, what to do etc. Special cases wich need more valuation could be via video conference calls where users and casino representatives can come together, this service would be the middle part wich connects users to casinos if there are concerns. I really want to do this service for free. anyone has some right if they are treated unfairly.

i mean like i said before there are a lot of things wich can be developed. I also would love to list different subjects in that space and give you a place where you guys can list your ideas so we can like start surveys and see what users really want in that regard

Of course you should expect a generic answer when you have presented a generic question. If you are asking a popular question or you have a popular challenge then no need bugging the service, sometimes such response or answer could be automated if it is a usual question.


I don't know of a reputable casino here that will ban your account if you have not violated the rules. There are rules set out for the games you play and you should keep to it. I also don't think customer service will allow your enquiry for weeks if not the hanging of KYC.


Good luck on that but I hope you will get an honest review from your participants so that they don't transfer aggression. I suggest you could add proof on their evidence against whichever casino, that will make your work authentic.

It will be helpful if this service of yours will come true especially if you have a way to force casino on answering all issues that submit to your service. We already have casinoguru and askgambler but more website offer this kind of service that deals with casino misconduct is always welcome here in the forum.

Buy copper membership once you are ready to announce your service to have a proper presentation of your service. Good luck! I’m looking forward to this as I personally experience some misconduct of casino.

Hey there Again,

Thanks for the message,

it really isnt a question about the money i think. Its just Talking about this subject for example is making it a lot easier to process it you know, you dont feel like a banned member all of a sudden.

You can talk to figure out things in that space. Also it is a Idea wich needs to be implemented the right way because nobody has made something like that. I agree that it will cause headache and a lot of other things but this can really provide value to the word responsible gambling, also to Casinos to not make things and stand by it just because they were done,

A lot of casinos in my experience are not accepting it if they made mistakes for example. Because they are also scared that if they agree to one mistake they need to agree to all other mistakes. But that doesnt wash the fact away that its still a mistake you know.


There could be a system of judging the Claim someone has in order to atleast make as less mistakes as possible. There is a lot of room for improvement.

Hi There,

First of all Thanks for your Comment,


I can understand the fact regarding that.

The Thing with Stake was that i was mentioning suicidal thoughts in one of our accidents because i was emotional since i had lost quite a bit. Afterwards the CS has provided me "help" banning me so i am not able to play anymore because of the Suicidal Thoughts i mentioned. I have posted it more detailled in the forum of stake but nobody really cared, so the account was closed, my Diamond rank and 30 million wager was basically deleted in one click and it stayed this way.


All i am trying to do with this post is to find people who are maybe feeling the same way regarding certain casinos etc. The idea came into my mind really sporadically, so it needs interactions and development, i dont have the answer to filtering out legit vs fake cases but these kind of things can be figured out. I really believe that strong communities nowadays can do a lot of good things, the Play responsible slogan is not something that is restricted to users, there is a difference on casinos wich are just praising it and casinos wich really implement it in a way that a user doesnt feel extra punished.


If you look in my case you will find that i was basically banned from my community, wich i have given everything to. So its really something wich we need to evolve i think. And wich we need to talk about and share the message so maybe casinos implement it more.

You have good intentions I hope you will not follow it up with asking for funds from those who are interested, why the need to create, and why you, gamblers choose to be independent I have not heard of a gamblers association online if it is about complaint there are already platforms for that and this includes this forum.

There's also a possibility of deceit because players will come to you with bad intentions to just use your platform to demand or extort casinos, I don't think it's a good idea better just launch a review site it's not complicated and it will save you from the many headaches.

Hi There,


I have gained a lot of Experience over the Years regarding Online Casinos, and the System in wich Casinos are working by. Sometimes you win really big and everything is perfect, but sometimes you lose and all of a sudden you feel treated unfairly.

I had Similar Situations back in the Days, my account as Stake with Diamond Rank was closed just because i was discussing with a Live support worker. The thing wich had me really dissapointed wasnt even though that the account got closed, it was more the Lack of respect i received by the Casino in this matter. I feel like Casinos are forgetting to treat players with respect in some points, a lot of people might just talk to Live support or send a mail in to comprehend their feelings of loss at a live casino but sometimes people just want to be treated fairly, players have certain interests wich are not always unjustified. But Casinos tend to ignore these kind of problems and just give you Copy & Paste answers.


I feel like Casinos held each player for replaceable at some point. But Thats not right, thats not in accordance with Responsible Gambling in my opinion. There is so much space, so much can be done individually and from casinos to make it user friendlier. Not beeing scared to ask something to live support, not beeing scared that your account might get closed becaused you just discuss with people, the fact that so many gamblers feel not heard because cs is answering to wrong questions, casinos tend to answer with weeks of delay.

I really believe that Gamblers wich come together and justify on certain aspects have more weight and get heard to a larger audience to make these issues known and visible, without visibility there is no way of change. a Gamblers Union who represents the rights of Gamblers in general would really change a lot of things wich are wrong these days.

I am 100% that there are a lot of things missing in this first Post, but i am also 100% sure that atleast 1 person in the gambling space has felt at some point unfairly treated.

If you agree share this message,

I am planning to make a Website, Socials and a lot more, people who arent getting heard will get heard, the different stories will get heard and hopefully a lot of cases will be solved by presenting this to the brighter audience.

I thank everyone who read this so far, i am really excited to see where this discussion will lead into.

best regards

Moonzulu