i gratefully received my 100g 'NADIR' silver bullion bar from coaex today. (paid in uno on 27th)
i have not taken a digital image as of yet but i am somewhat concerned as to its authenticity.
not only is it scratched & scuffed on both faces but there are a few deeper scratches that reveal a rough, dark almost black subsurface.
i would appreciate everyone having a close look
when i get a chance to put an image up.i have contacted Serter Gunay and am awaiting his response.
i may well be mistaken and genuinely hope i am.
Senor Presh
You are 100% right. That's an unusual thing and I had a serious debate with Nadir Metal officials for these scratches and product quality in November dispatches. However, I decided to send the products to our customers no matter what the quality is. You can be rest assured that these are 100% authentic products but it seems these are second market ones.
They were providing us new products since 2013 but I, later, discovered that they started to provide us second-market products. This happened in the past 2-3 purchases so far I noticed and I'm calling back these products, now. It's also great that you took the photo. I'll directly submit this discussion to Nadir Metal and let's see how they react for the future.
I was considering disabling their products permanently and replacing it with Istanbul Gold Refinery's silver products as IGR have been providing a solid service for the past few years.
I understand your concern and offer you with some alternatives.
1) Exchange this silver in your local market. Tell us your loss at exchange and we can compensate you this amount in BTC.
2) Exchange this silver in your local market. Send us the amount you receive in BTC. Order Istanbul Gold Refinery's silver product. By that, you replace your Nadir Metal's silver with Istanbul Gold Refinery's silver product and check their quality. If you are also not satisfied with IGR's product, we can, of course, offer another reimbursement.
3) Send this silver back to us. We can replace it with IGR's silver product or offer you a refund in BTC including the shipping fee you pay when you send to us.
Additionally 4) If you would like to use the product as is, you can determine a compensation amount and we can transfer that amount in BTC.
Customer satisfaction is our top priority. Rest assured we are on your side and I think it's a great case to show everyone how we do business. I'm open for any questions or comments.
Final note: Please provide us your order# so that we can identify you.