Does myminer.io show the rig and it's IP on "Your Miners" page?
If it does show an IP but you are unable to connect, you have a similar issue to what I had.
Download LanScan [or similar application] to scan for IP addresses on your network.
Once you do, you will find out the IP address myminer.io has given you does not even exist. However, you should see a new IP address on the device [At least in LanScan]. Enter that IP address in the browser address bar of your browser. If that isn't it, try another IP Address you see in the LanScan application or similar application until you find it. If you do not find it, do as Spondoolies said.
I use MacBook Pro's [not PC] at my house. LanScan, is an application I downloaded from the Apple App Store. If you have a Mac, I suggest you download that application. It is quite nice and it was free. They have a LanScan Pro that cost money but I did not get it. I didn't even need the Pro version to fix my issue.
You may have had your SP20E for a while and it is only now that this has happened. It is still possible for this to happen if you did not go static IP or you did not assign each rig an IP address [manually] while in DHCP like I did. If you have a power outage and the power comes back on [while using DHCP] it is quite possible your router assigned a new address to that one rig but myminer.io still says it was the previous IP.
My issue with IP addresses came up both times [when I first set up my 15 SP20E's and after a power outage when I did not have an IP manually assigned to each rig yet before the power outage].
Sometimes, after a power outage, I have to go to "Pools" and click "Submit" [Even though all my pool info is entered in]. Because the home page of the miner would say CG Miner was not working or "NA." Once I clicked "Submit" on the pools page [sometimes I clicked 2 or 3 times] the rig would begin mining and CG Miner would be "Running" on the homepage.
I hope this helps!
If it did, Happy Mining!
If not, do as Spondoolies Support suggested with Skype.
My miner does not get to the point of requesting an IP address from the dhcp server on my network, I do have a reservation for each miner. Nothing shows up on the log where I can clearly see the DHCP Discovery packets of other miners when they boot. Nothing about this miner appears on myminer.io. The controller board is simply dead.
Thank you for your help dough.
Anyone else has tried to use the serial port on the controller? I have a cisco serial cable that I can cut to change the RJ45 plug for an RJ12 one but I’m unclear of the wiring to make it work.
I just need access to the bootrom (if it is still working) to work from there. No one else has tried this?
Cheers.