Unofficial Spondoolies SP20 thread - page 15.

Miasma

member

Activity: 110

Merit: 10

Quote from: Guy Corem on April 21, 2015, 06:16:21 AM

Quote from: Miasma on April 21, 2015, 05:18:34 AM

Quote from: ?? on ??

Quote from: Guy Corem on April 08, 2015, 04:41:33 AM

We take pride of the quality of our units and service yet even our units have their limit, just like any other electronic device.
Our customer service has RMA several units as I'm sure the forum members can verify, however we cannot cover damages that are caused by improper maintenance.
Our team will continue to work with you as best they can to help you out and will be happy to continue doing so in the future.
Regards, Gadi

Wow!!! What an unbelievable claim. I bought 15 SP20Es and I've been trying for over 2 months to get tech support. All I ever get is the run around from Barbara. I have no reason to believe that tech support even exists at Spondoolies-Tech. I wrote detailed emails explaining what I tried. Barbara keeps telling me I have to open a port and let you Skype me because I have 2 DOA SP20Es that have never booted into the user interface. Just what will letting you snoop around my PC tell you about a network device that cannot be recognized by my network Huh

When the 15 SP20Es arrived 6 of them would not hash. I found a cryptic FAQ called "MY UNIT IS NOT RESPONDING AFTER A FIRMWARE UPGRADE. HOW DO I RECOVER IT?" Even though these 6 SP20Es had never booted into their user interface and were not recognized by my network I gave it a try any way. I had to go to 3 shops to find this microSDcard with reader in the photography section and bought it for $19. I installed the image and managed to get 4 of the SP20Es running, although not fully. E.g., some are missing a board "or something" as the ASIC Stats report says:

Code:

2.6.14
Uptime:73146 | FPGA ver:100 | BIST in 19
-----BOARD-0-----
PSU[UNKNOWN]: 0->(247w/247w)[247 247 247] (->247w[247 247 247]) (lim=270) 0c 389GH cooling:0/0xe0
-----BOARD-1-----
PSU[UNKNOWN]: 0->(5w/5w)[5 5 5] (->5w[5 5 5]) (lim=270) 0c 0GH cooling:0/0xe0
-----BOARD-2-----
PSU[UNKNOWN]: 0->(261w/261w)[261 261 261] (->261w[261 261 261]) (lim=270) 0c 401GH cooling:0/0xe0
-----BOARD-3-----
PSU[UNKNOWN]: 0->(195w/195w)[195 195 195] (->195w[195 195 195]) (lim=270) 0c 351GH cooling:0/0xe0
LOOP[0] ON TO:0 (w:6544)
0: DC2DC/1/:[vlt1:712 vlt2:719(DCl:794 Tl:794 Ul:719) 99W 139A 64c] ASIC:[ 85c (125c) 1010hz(BL:1010) 3263 (E:193) F:0 L:0]
1: DC2DC/1/:[vlt1:716 vlt2:719(DCl:794 Tl:794 Ul:719) 100W 139A 74c] ASIC:[ 85c (125c) 1010hz(BL:1010) 3281 (E:193) F:0 L:0]
LOOP[1] OFF TO:0 (test serial failed or something)
2: disabled (serial problem)
3: disabled (serial problem)
LOOP[2] ON TO:0 (w:6733)
4: DC2DC/1/:[vlt1:710 vlt2:719(DCl:794 Tl:794 Ul:719) 106W 148A 71c] ASIC:[115c (125c) 1040hz(BL:1040) 3325 (E:193) F:0 L:0]
5: DC2DC/1/:[vlt1:714 vlt2:719(DCl:794 Tl:794 Ul:719) 104W 146A 89c] ASIC:[120c (125c) 1040hz(BL:1040) 3408 (E:193) F:0 L:0]
LOOP[3] ON TO:0 (w:5733)
6: DC2DC/1/:[vlt1:667 vlt2:674(DCl:794 Tl:674 Ul:719) 86W 128A 84c] ASIC:[120c (125c) 960hz(BL: 960) 3018 (E:193) F:0 L:0]
7: DC2DC/1/:[vlt1:640 vlt2:642(DCl:794 Tl:642 Ul:719) 69W 109A 82c] ASIC:[120c (125c) 860hz(BL: 860) 2715 (E:193) F:1 L:0]

[H:HW:1142Gh (500),DC-W:568,L:0,A:6,MMtmp:0 TMP:(31/31)=>=>=>(41/41 , 68/68)]
Pushed 10 jobs , in HW queue 4 jobs (sw:1, hw:1)!
min:1 wins:19010[this/last min:14/10] bist-fail:256, hw-err:0
leading-zeroes:42 idle promils[s/m]:0/0, rate:699gh/s asic-count:204 (wins:6+8)
wall watts:777
Fan:90, conseq:200
AC2DC BAD: 0 0
R/NR: 1098/0
RTF asics: 0
FET: 0:5 1:5
2 restarted 0 reset 0 reset2 0 fake_wins
0 stuck_bist 0 low_power 0 stuck_pll 0 runtime_dsble
0 purge_queue 0 read_timeouts 0 dc2dc_i2c 0 read_tmout2 0 read_crptn
0 purge_queue3 0 bad_idle
0 err_murata
Adapter queues: rsp=1, req=24

After paying for my order I received this email:

Code:

After a successful burn-in test, we are happy to announce that your units were shipped and are now on their way to you.
The units were shipped with Fedex. Please see attached shipping documents.
A lot of work was put into designing, building, and shipping these units. We believe you will enjoy them very much.
If you have any questions feel free to contact us at [email protected].
Best Regards,
Katya Penkar
Sales Operations Manager
Spondoolies-Tech LTD.
Tel.: +972(8)8606636
Fax : +972 (8)8643050
Mobile: +972(54)4882443

So if this email was true and the 15 SP20Es worked when Spondoolies-Tech shipped them then they are so fragile they degrade and die in transit.
Please explain why SP refuses to RMA or refund (1J3p2htyCPucmJ1pNaCamsmKdZBbLwhBy5) my two (2) DOA SP20Es and what to do about the SP20Es with the dead board "or something". Not to mention the 2.5 months of lost production from 2 SP20Es plus a few partially functioning SP20Es.
Order: SO1500241, Your Order: 4364, Customer Number: 101113

Gadi, Why don't you or someone at SP answer me Huh

I have not received one answer to any of my questions or my numerous emails to your company. I provided the PO numbers so you know I'm the one that bought 15 SP20Es directly from SP and have been contacting you for months. It appears you've gone out of business.

Hi Miasma,

The last email correspondence with you that I could find in our system is dated March 31 where Barbara offered to RMA the units but you have not responded.
If you have other tickets open please share them either here or via PM.

I also understand that you were asked multiple times to contact the support team via Skype and were also offered for them to contact you. The tech support team is the only one who can diagnose the unit thoroughly. Were they able to get in touch with you?

Gadi

Gadi, I do NOT call this an offer to RMA your DOA products.

Code:

Barbara Greenberg (Spondoolies Tech)
Mar 31, 08:55
Dear Miasma,
If our engineers approve RMA then we will pay for shipment and replacement of the machines. If you do not wish to speak with our engineers then you can ship the machines back to us for inspection and diagnosis.
If the machines are defective we will pay for shipment and replacement/repair. However, if we find that the machines work in our lab we will charge you for the shipments and the diagnostic work. Shipment is $119 per machine each way. Diagnosis is $95 per machine.
I can either arrange a session with the engineer or send you shipping instructions. Please let me know which.
Regards,
Barbara
-------------------
Kind regards,
Spondoolies Tech Support

Why is it impossible for you people to answer a single question I've ever asked Huh

What will you get from Skyping me if your two SP20Es are DEAD and cannot nor have they ever been detected by my network Huh

How will you communicate with your DEAD products Huh

Why not a Ouija board instead of Skype Huh

I've been trying to get through to you people for months. You want to call me then call me. You have my contact info.

I've read your documentaion and it says nothing about the error messages I've asked about. I have several SP20Es with dead boards.

Why did you say you did a successful burn-in test on all 15 of my SP20Es and so many are defective. In fact, not a single one of them meets your advertised performance spec.

Guy Corem

donator

Activity: 1414

Merit: 1051

Spondoolies, Beam & DAGlabs

Quote from: Miasma on April 21, 2015, 05:18:34 AM

Quote from: ?? on ??

Quote from: Guy Corem on April 08, 2015, 04:41:33 AM

We take pride of the quality of our units and service yet even our units have their limit, just like any other electronic device.
Our customer service has RMA several units as I'm sure the forum members can verify, however we cannot cover damages that are caused by improper maintenance.
Our team will continue to work with you as best they can to help you out and will be happy to continue doing so in the future.
Regards, Gadi

Wow!!! What an unbelievable claim. I bought 15 SP20Es and I've been trying for over 2 months to get tech support. All I ever get is the run around from Barbara. I have no reason to believe that tech support even exists at Spondoolies-Tech. I wrote detailed emails explaining what I tried. Barbara keeps telling me I have to open a port and let you Skype me because I have 2 DOA SP20Es that have never booted into the user interface. Just what will letting you snoop around my PC tell you about a network device that cannot be recognized by my network Huh

When the 15 SP20Es arrived 6 of them would not hash. I found a cryptic FAQ called "MY UNIT IS NOT RESPONDING AFTER A FIRMWARE UPGRADE. HOW DO I RECOVER IT?" Even though these 6 SP20Es had never booted into their user interface and were not recognized by my network I gave it a try any way. I had to go to 3 shops to find this microSDcard with reader in the photography section and bought it for $19. I installed the image and managed to get 4 of the SP20Es running, although not fully. E.g., some are missing a board "or something" as the ASIC Stats report says:

Code:

2.6.14
Uptime:73146 | FPGA ver:100 | BIST in 19
-----BOARD-0-----
PSU[UNKNOWN]: 0->(247w/247w)[247 247 247] (->247w[247 247 247]) (lim=270) 0c 389GH cooling:0/0xe0
-----BOARD-1-----
PSU[UNKNOWN]: 0->(5w/5w)[5 5 5] (->5w[5 5 5]) (lim=270) 0c 0GH cooling:0/0xe0
-----BOARD-2-----
PSU[UNKNOWN]: 0->(261w/261w)[261 261 261] (->261w[261 261 261]) (lim=270) 0c 401GH cooling:0/0xe0
-----BOARD-3-----
PSU[UNKNOWN]: 0->(195w/195w)[195 195 195] (->195w[195 195 195]) (lim=270) 0c 351GH cooling:0/0xe0
LOOP[0] ON TO:0 (w:6544)
0: DC2DC/1/:[vlt1:712 vlt2:719(DCl:794 Tl:794 Ul:719) 99W 139A 64c] ASIC:[ 85c (125c) 1010hz(BL:1010) 3263 (E:193) F:0 L:0]
1: DC2DC/1/:[vlt1:716 vlt2:719(DCl:794 Tl:794 Ul:719) 100W 139A 74c] ASIC:[ 85c (125c) 1010hz(BL:1010) 3281 (E:193) F:0 L:0]
LOOP[1] OFF TO:0 (test serial failed or something)
2: disabled (serial problem)
3: disabled (serial problem)
LOOP[2] ON TO:0 (w:6733)
4: DC2DC/1/:[vlt1:710 vlt2:719(DCl:794 Tl:794 Ul:719) 106W 148A 71c] ASIC:[115c (125c) 1040hz(BL:1040) 3325 (E:193) F:0 L:0]
5: DC2DC/1/:[vlt1:714 vlt2:719(DCl:794 Tl:794 Ul:719) 104W 146A 89c] ASIC:[120c (125c) 1040hz(BL:1040) 3408 (E:193) F:0 L:0]
LOOP[3] ON TO:0 (w:5733)
6: DC2DC/1/:[vlt1:667 vlt2:674(DCl:794 Tl:674 Ul:719) 86W 128A 84c] ASIC:[120c (125c) 960hz(BL: 960) 3018 (E:193) F:0 L:0]
7: DC2DC/1/:[vlt1:640 vlt2:642(DCl:794 Tl:642 Ul:719) 69W 109A 82c] ASIC:[120c (125c) 860hz(BL: 860) 2715 (E:193) F:1 L:0]

[H:HW:1142Gh (500),DC-W:568,L:0,A:6,MMtmp:0 TMP:(31/31)=>=>=>(41/41 , 68/68)]
Pushed 10 jobs , in HW queue 4 jobs (sw:1, hw:1)!
min:1 wins:19010[this/last min:14/10] bist-fail:256, hw-err:0
leading-zeroes:42 idle promils[s/m]:0/0, rate:699gh/s asic-count:204 (wins:6+8)
wall watts:777
Fan:90, conseq:200
AC2DC BAD: 0 0
R/NR: 1098/0
RTF asics: 0
FET: 0:5 1:5
2 restarted 0 reset 0 reset2 0 fake_wins
0 stuck_bist 0 low_power 0 stuck_pll 0 runtime_dsble
0 purge_queue 0 read_timeouts 0 dc2dc_i2c 0 read_tmout2 0 read_crptn
0 purge_queue3 0 bad_idle
0 err_murata
Adapter queues: rsp=1, req=24

After paying for my order I received this email:

Code:

After a successful burn-in test, we are happy to announce that your units were shipped and are now on their way to you.
The units were shipped with Fedex. Please see attached shipping documents.
A lot of work was put into designing, building, and shipping these units. We believe you will enjoy them very much.
If you have any questions feel free to contact us at [email protected].
Best Regards,
Katya Penkar
Sales Operations Manager
Spondoolies-Tech LTD.
Tel.: +972(8)8606636
Fax : +972 (8)8643050
Mobile: +972(54)4882443

So if this email was true and the 15 SP20Es worked when Spondoolies-Tech shipped them then they are so fragile they degrade and die in transit.
Please explain why SP refuses to RMA or refund (1J3p2htyCPucmJ1pNaCamsmKdZBbLwhBy5) my two (2) DOA SP20Es and what to do about the SP20Es with the dead board "or something". Not to mention the 2.5 months of lost production from 2 SP20Es plus a few partially functioning SP20Es.
Order: SO1500241, Your Order: 4364, Customer Number: 101113

Gadi, Why don't you or someone at SP answer me Huh

I have not received one answer to any of my questions or my numerous emails to your company. I provided the PO numbers so you know I'm the one that bought 15 SP20Es directly from SP and have been contacting you for months. It appears you've gone out of business.

Hi Miasma,

The last email correspondence with you that I could find in our system is dated March 31 where Barbara offered to RMA the units but you have not responded.
If you have other tickets open please share them either here or via PM.

I also understand that you were asked multiple times to contact the support team via Skype and were also offered for them to contact you. The tech support team is the only one who can diagnose the unit thoroughly. Were they able to get in touch with you?

Gadi

Miasma

member

Activity: 110

Merit: 10

Quote from: ?? on ??

Quote from: Guy Corem on April 08, 2015, 04:41:33 AM

We take pride of the quality of our units and service yet even our units have their limit, just like any other electronic device.
Our customer service has RMA several units as I'm sure the forum members can verify, however we cannot cover damages that are caused by improper maintenance.
Our team will continue to work with you as best they can to help you out and will be happy to continue doing so in the future.
Regards, Gadi

Wow!!! What an unbelievable claim. I bought 15 SP20Es and I've been trying for over 2 months to get tech support. All I ever get is the run around from Barbara. I have no reason to believe that tech support even exists at Spondoolies-Tech. I wrote detailed emails explaining what I tried. Barbara keeps telling me I have to open a port and let you Skype me because I have 2 DOA SP20Es that have never booted into the user interface. Just what will letting you snoop around my PC tell you about a network device that cannot be recognized by my network Huh

When the 15 SP20Es arrived 6 of them would not hash. I found a cryptic FAQ called "MY UNIT IS NOT RESPONDING AFTER A FIRMWARE UPGRADE. HOW DO I RECOVER IT?" Even though these 6 SP20Es had never booted into their user interface and were not recognized by my network I gave it a try any way. I had to go to 3 shops to find this microSDcard with reader in the photography section and bought it for $19. I installed the image and managed to get 4 of the SP20Es running, although not fully. E.g., some are missing a board "or something" as the ASIC Stats report says:

Code:

2.6.14
Uptime:73146 | FPGA ver:100 | BIST in 19
-----BOARD-0-----
PSU[UNKNOWN]: 0->(247w/247w)[247 247 247] (->247w[247 247 247]) (lim=270) 0c 389GH cooling:0/0xe0
-----BOARD-1-----
PSU[UNKNOWN]: 0->(5w/5w)[5 5 5] (->5w[5 5 5]) (lim=270) 0c 0GH cooling:0/0xe0
-----BOARD-2-----
PSU[UNKNOWN]: 0->(261w/261w)[261 261 261] (->261w[261 261 261]) (lim=270) 0c 401GH cooling:0/0xe0
-----BOARD-3-----
PSU[UNKNOWN]: 0->(195w/195w)[195 195 195] (->195w[195 195 195]) (lim=270) 0c 351GH cooling:0/0xe0
LOOP[0] ON TO:0 (w:6544)
0: DC2DC/1/:[vlt1:712 vlt2:719(DCl:794 Tl:794 Ul:719) 99W 139A 64c] ASIC:[ 85c (125c) 1010hz(BL:1010) 3263 (E:193) F:0 L:0]
1: DC2DC/1/:[vlt1:716 vlt2:719(DCl:794 Tl:794 Ul:719) 100W 139A 74c] ASIC:[ 85c (125c) 1010hz(BL:1010) 3281 (E:193) F:0 L:0]
LOOP[1] OFF TO:0 (test serial failed or something)
2: disabled (serial problem)
3: disabled (serial problem)
LOOP[2] ON TO:0 (w:6733)
4: DC2DC/1/:[vlt1:710 vlt2:719(DCl:794 Tl:794 Ul:719) 106W 148A 71c] ASIC:[115c (125c) 1040hz(BL:1040) 3325 (E:193) F:0 L:0]
5: DC2DC/1/:[vlt1:714 vlt2:719(DCl:794 Tl:794 Ul:719) 104W 146A 89c] ASIC:[120c (125c) 1040hz(BL:1040) 3408 (E:193) F:0 L:0]
LOOP[3] ON TO:0 (w:5733)
6: DC2DC/1/:[vlt1:667 vlt2:674(DCl:794 Tl:674 Ul:719) 86W 128A 84c] ASIC:[120c (125c) 960hz(BL: 960) 3018 (E:193) F:0 L:0]
7: DC2DC/1/:[vlt1:640 vlt2:642(DCl:794 Tl:642 Ul:719) 69W 109A 82c] ASIC:[120c (125c) 860hz(BL: 860) 2715 (E:193) F:1 L:0]

[H:HW:1142Gh (500),DC-W:568,L:0,A:6,MMtmp:0 TMP:(31/31)=>=>=>(41/41 , 68/68)]
Pushed 10 jobs , in HW queue 4 jobs (sw:1, hw:1)!
min:1 wins:19010[this/last min:14/10] bist-fail:256, hw-err:0
leading-zeroes:42 idle promils[s/m]:0/0, rate:699gh/s asic-count:204 (wins:6+8)
wall watts:777
Fan:90, conseq:200
AC2DC BAD: 0 0
R/NR: 1098/0
RTF asics: 0
FET: 0:5 1:5
2 restarted 0 reset 0 reset2 0 fake_wins
0 stuck_bist 0 low_power 0 stuck_pll 0 runtime_dsble
0 purge_queue 0 read_timeouts 0 dc2dc_i2c 0 read_tmout2 0 read_crptn
0 purge_queue3 0 bad_idle
0 err_murata
Adapter queues: rsp=1, req=24

After paying for my order I received this email:

Code:

After a successful burn-in test, we are happy to announce that your units were shipped and are now on their way to you.
The units were shipped with Fedex. Please see attached shipping documents.
A lot of work was put into designing, building, and shipping these units. We believe you will enjoy them very much.
If you have any questions feel free to contact us at [email protected].
Best Regards,
Katya Penkar
Sales Operations Manager
Spondoolies-Tech LTD.
Tel.: +972(8)8606636
Fax : +972 (8)8643050
Mobile: +972(54)4882443

So if this email was true and the 15 SP20Es worked when Spondoolies-Tech shipped them then they are so fragile they degrade and die in transit.
Please explain why SP refuses to RMA or refund (1J3p2htyCPucmJ1pNaCamsmKdZBbLwhBy5) my two (2) DOA SP20Es and what to do about the SP20Es with the dead board "or something". Not to mention the 2.5 months of lost production from 2 SP20Es plus a few partially functioning SP20Es.
Order: SO1500241, Your Order: 4364, Customer Number: 101113

Gadi, Why don't you or someone at SP answer me Huh

I have not received one answer to any of my questions or my numerous emails to your company. I provided the PO numbers so you know I'm the one that bought 15 SP20Es directly from SP and have been contacting you for months. It appears you've gone out of business.

Miasma

member

Activity: 110

Merit: 10

Quote from: edgar on April 20, 2015, 03:05:23 AM

4 posts back -
Apr 16, 10:50
Dear Ed,
We have reviewed your situation (DOA board was DOA) and would like to resolve the issue with your machine by sending you a fully tested SP20. This will save going back and forth (886hrs) about the different parts.

I know you already sent the management board. Please ship the machine back to us at our cost and we will send you a new machine.

I just emailed Barbara and asked about warranty - i hadn't thought to ask, but well done. Good question.

Answered here -

Apr 20, 11:12
Dear Edgar,
Our warranty only applies to the customer who purchased the machine from us. If someone buys the machine from you our warranty does not apply to that person. This is stated in our Terms of Sale.
http://www.spondoolies-tech.com/pages/terms-of-sale
Regards,
Barbara
-------------------
Kind regards,
Spondoolies Tech Support

Did you just make this up Huh

The SP I deal with fails to take responsibility for their Dead On Arrival equipment. I have two DOA SP20Es and several with DOA boards. They were really scraping the bottom of the barrel when they filled my order for 15 SP20Es.

Miasma

member

Activity: 110

Merit: 10

Anyone know what "Asic all engines fail BIST" means Huh

Is there a way to recover that board Huh

Code:

2.6.14
Uptime:1496 | FPGA ver:100 | BIST in 66
-----BOARD-0-----
PSU[UNKNOWN]: 0->(254w/254w)[254 254 254] (->254w[254 254 254]) (lim=270) 0c 391GH cooling:0/0xcc
-----BOARD-1-----
PSU[UNKNOWN]: 0->(211w/211w)[211 211 211] (->211w[211 211 211]) (lim=270) 0c 366GH cooling:0/0xcc
-----BOARD-2-----
PSU[UNKNOWN]: 0->(134w/134w)[134 134 134] (->134w[134 134 134]) (lim=270) 0c 198GH cooling:0/0xcc
-----BOARD-3-----
PSU[UNKNOWN]: 0->(199w/199w)[199 199 199] (->199w[199 199 199]) (lim=270) 0c 357GH cooling:0/0xcc
LOOP[0] ON TO:0 (w:169)
0: DC2DC/1/:[vlt1:716 vlt2:719(DCl:794 Tl:794 Ul:719) 104W 145A 69c] ASIC:[110c (125c) 1020hz(BL:1020) 80 (E:193) F:0 L:0]
1: DC2DC/1/:[vlt1:716 vlt2:719(DCl:794 Tl:794 Ul:719) 100W 140A 87c] ASIC:[100c (125c) 1010hz(BL:1010) 89 (E:193) F:0 L:0]
LOOP[1] ON TO:0 (w:142)
2: DC2DC/1/:[vlt1:666 vlt2:669(DCl:794 Tl:669 Ul:719) 83W 124A 91c] ASIC:[120c (125c) 930hz(BL: 930) 63 (E:193) F:0 L:0]
3: DC2DC/1/:[vlt1:673 vlt2:677(DCl:794 Tl:677 Ul:719) 87W 129A 98c] ASIC:[120c (125c) 970hz(BL: 970) 79 (E:193) F:0 L:0]
LOOP[2] ON TO:0 (w:80)
4: DC2DC/1/:[vlt1:712 vlt2:719(DCl:794 Tl:794 Ul:719) 103W 144A 61c] ASIC:[100c (125c) 1030hz(BL:1030) 80 (E:193) F:0 L:0]
5: disabled (Asic all engines fail BIST)
LOOP[3] ON TO:0 (w:133)
6: DC2DC/1/:[vlt1:664 vlt2:666(DCl:794 Tl:666 Ul:719) 80W 121A 70c] ASIC:[120c (125c) 930hz(BL: 930) 65 (E:193) F:0 L:0]
7: DC2DC/1/:[vlt1:652 vlt2:658(DCl:794 Tl:658 Ul:719) 79W 121A 82c] ASIC:[120c (125c) 920hz(BL: 920) 68 (E:193) F:0 L:0]

[H:HW:1314Gh (500),DC-W:640,L:0,A:7,MMtmp:0 TMP:(29/29)=>=>=>(77/77 , 66/66)]
Pushed 10 jobs , in HW queue 4 jobs (sw:0, hw:0)!
min:50 wins:524[this/last min:18/23] bist-fail:64, hw-err:0
leading-zeroes:42 idle promils[s/m]:0/2, rate:1607gh/s asic-count:182 (wins:11+7)
wall watts:876
Fan:90, conseq:200
AC2DC BAD: 0 0
R/NR: 1483/0
RTF asics: 0
FET: 0:5 1:5
0 restarted 0 reset 0 reset2 0 fake_wins
0 stuck_bist 0 low_power 0 stuck_pll 0 runtime_dsble
0 purge_queue 0 read_timeouts 0 dc2dc_i2c 0 read_tmout2 0 read_crptn
0 purge_queue3 0 bad_idle
0 err_murata
Adapter queues: rsp=0, req=25

edgar

legendary

Activity: 1848

Merit: 1001

- SOLD -

edgar

legendary

Activity: 1848

Merit: 1001

4 posts back -

Apr 16, 10:50

Dear Ed,

We have reviewed your situation (DOA board was DOA) and would like to resolve the issue with your machine by sending you a fully tested SP20. This will save going back and forth (886hrs) about the different parts.

I know you already sent the management board. Please ship the machine back to us at our cost and we will send you a new machine.

I just emailed Barbara and asked about warranty - i hadn't thought to ask, but well done. Good question.

Answered here -

Apr 20, 11:12

Dear Edgar,

Our warranty only applies to the customer who purchased the machine from us. If someone buys the machine from you our warranty does not apply to that person. This is stated in our Terms of Sale.

http://www.spondoolies-tech.com/pages/terms-of-sale

Regards,
Barbara

-------------------
Kind regards,
Spondoolies Tech Support

mavericklm

hero member

Activity: 742

Merit: 500

what do you mean by ''new''
it is not actually new?
does it have the 3 months warranty?

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: bigblind on April 17, 2015, 03:50:38 PM

Quote from: philipma1957 on April 16, 2015, 11:42:33 PM

Quote from: bigblind on April 16, 2015, 09:05:31 AM

One of my 4 SP20e recently behaves curiously.

They miner were shut down for about 4 days. I just plugged out the ethernet cables. Since yesterday I put them on again. 3 Started without any issues.
One of them keeps rebooting. It seems that it finishes booting, but it somehow cant connect to the network. I already changed the ethernet cable but it wont help.
When booted, the green LED is blinking fast. It starts with the same noise fan as I saved it too, but it doesnt mine. It also wont show up in myminer.io.

I dont know what to do?

Also I dont have a SD card here right now..

what were the settings?
Were they like .63 volts or lower?

It was a DHCP issue with my network I guess. I got the wifi signal repeated by another Asus Router, which is connected via ethernet to the miners.
I didnt go lower than .645 in the settings. And that only for the one connected to a cx850 psu. The others were about .67

Yeah if you clock real low they can struggle to start. If you had them at 0.61, 0.62 or even 0.625 they may not start

in your case it seems like you had wifi interference .

wifi in the spring can be very nutty. as both spring and fall can do wacky shit to radio signals

bigblind

sr. member

Activity: 378

Merit: 252

Quote from: philipma1957 on April 16, 2015, 11:42:33 PM

Quote from: bigblind on April 16, 2015, 09:05:31 AM

One of my 4 SP20e recently behaves curiously.

They miner were shut down for about 4 days. I just plugged out the ethernet cables. Since yesterday I put them on again. 3 Started without any issues.
One of them keeps rebooting. It seems that it finishes booting, but it somehow cant connect to the network. I already changed the ethernet cable but it wont help.
When booted, the green LED is blinking fast. It starts with the same noise fan as I saved it too, but it doesnt mine. It also wont show up in myminer.io.

I dont know what to do?

Also I dont have a SD card here right now..

what were the settings?
Were they like .63 volts or lower?

It was a DHCP issue with my network I guess. I got the wifi signal repeated by another Asus Router, which is connected via ethernet to the miners.
I didnt go lower than .645 in the settings. And that only for the one connected to a cx850 psu. The others were about .67

HerbPean

legendary

Activity: 1638

Merit: 1005

Quote from: ?? on ??

Hows it going HerbPean? Im at 816 hrs downtime so far

After a month of back & forths - Apr 16, 10:50

Dear Ed,

We have reviewed your situation (DOA board was DOA) and would like to resolve the issue with your machine by sending you a fully tested SP20. This will save going back and forth (816hrs) about the different parts.

I know you already sent the management board. Please ship the machine back to us at our cost and we will send you a new machine.

Anyone wanting to buy a 'new' SP20E sent direct from Israel, I may be able to accommodate. (SP-T permitting)

If SP-T would prefer to 'buy it back', that is also preferable.

Mine is shipped, had to pay for the Shipping tho (at my lost) but the changed one of my board, still have a bad ASIC on it but it's better then the one I had (couldn't use 2 ASIC).

Herb

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: ?? on ??

Hows it going HerbPean? Im at 816 hrs downtime so far

After a month of back & forths - Apr 16, 10:50

Dear Ed,

We have reviewed your situation (DOA board was DOA) and would like to resolve the issue with your machine by sending you a fully tested SP20. This will save going back and forth (816hrs) about the different parts.

I know you already sent the management board. Please ship the machine back to us at our cost and we will send you a new machine.

Anyone wanting to buy a 'new' SP20E sent direct from Israel, I may be able to accommodate. (SP-T permitting)

If SP-T would prefer to 'buy it back', that is also preferable.

If you want I would take it. Obviously we would need to discuss price . Many are available under 480 usd on ebay.

Sp-tech has sent a lot of them to my home and I have a good relationship with them. I now have a place with very good power price so I could use it.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: bigblind on April 16, 2015, 09:05:31 AM

One of my 4 SP20e recently behaves curiously.

They miner were shut down for about 4 days. I just plugged out the ethernet cables. Since yesterday I put them on again. 3 Started without any issues.
One of them keeps rebooting. It seems that it finishes booting, but it somehow cant connect to the network. I already changed the ethernet cable but it wont help.
When booted, the green LED is blinking fast. It starts with the same noise fan as I saved it too, but it doesnt mine. It also wont show up in myminer.io.

I dont know what to do?

Also I dont have a SD card here right now..

what were the settings?
Were they like .63 volts or lower?

bigblind

sr. member

Activity: 378

Merit: 252

One of my 4 SP20e recently behaves curiously.

They miner were shut down for about 4 days. I just plugged out the ethernet cables. Since yesterday I put them on again. 3 Started without any issues.
One of them keeps rebooting. It seems that it finishes booting, but it somehow cant connect to the network. I already changed the ethernet cable but it wont help.
When booted, the green LED is blinking fast. It starts with the same noise fan as I saved it too, but it doesnt mine. It also wont show up in myminer.io.

I dont know what to do?

Also I dont have a SD card here right now..

takagari

legendary

Activity: 1050

Merit: 1000

Quote from: philipma1957 on April 14, 2015, 10:10:11 PM

@ op I have a house full of switches . If you live in the usa I can mail one to you hook up a 50 footer to it and then hook up a 50 footer the the second switch.

router ----50 feet cat 5--- (my switch)--- 50 feet cat 5----(your switch)

I will give the switch to you just pay for postage like 6 bucks.

Thanks in Canada.
I thought about doing that, right now, I have four online with green leds blinking rapidly,
No access over ip.
So it's got to bed the damn wire.
The switch worked before the move, but I'll pickup another.

Getting sick of these things, about time to just sell them and move on.

HerbPean

legendary

Activity: 1638

Merit: 1005

Hey guys ! Forgot to also update my RMA status here.

So RMA is closed, and I payed for shipping and they also replace one of my board that add a short on ASIC 0 that would also not allow me to mine with the ASIC 1. So they changed that board with a faulty one that only have a bad ASIC 0 which allow to mine with the ASIC 1 and also free of corrosion. The other blade will be as is.

This should ship today.

Thanks to Spondoolies for this.

Appreciated.

alh

legendary

Activity: 1846

Merit: 1052

Here's an odd thought. Maybe the little wall wart for the Ethernet switch is damaged or failing in someway. If the Ethernet switch works fine with on N-3 ports working, maybe it's a power problem for the Ethernet switch.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

@ op I have a house full of switches . If you live in the usa I can mail one to you hook up a 50 footer to it and then hook up a 50 footer the the second switch.

router ----50 feet cat 5--- (my switch)--- 50 feet cat 5----(your switch)

I will give the switch to you just pay for postage like 6 bucks.

727miner

hero member

Activity: 543

Merit: 500

Quote from: takagari on April 14, 2015, 09:45:38 PM

all 10/100

Doesnt seem to matter the ports but tomorrow I'll do some more testing. they light up

A 5th one popped online.
So it does seem like it's a damage to the cable, BW being throttled.
Maybe it got stretched or pinched.

Are you able to to hard set the ports to 100/full on both the switch side and router side or is it auto-negotiating? Sometime you get some weird 100/half negotiation happening between the devices. Maybe try a reset of your switch. Also, do your SP20's have static IP's or using DHCP?

takagari

legendary

Activity: 1050

Merit: 1000

all 10/100

Doesnt seem to matter the ports but tomorrow I'll do some more testing. they light up

A 5th one popped online.
So it does seem like it's a damage to the cable, BW being throttled.
Maybe it got stretched or pinched.

Topic: Unofficial Spondoolies SP20 thread - page 15. (Read 126192 times)