Topic: WARNING - cryptonator.com - LOST COINS - propably SCAM - page 2. (Read 20434 times)

I also have problem with Cryptonator, I transfer my ZEC worth .31 from Binance last Dec. 31 but until now its not in my cryptonator wallet,...

https://zcashnetwork.info/address/t1RJXA5WZ9AVAtmS6To2zfewz9zRNnuMAio

they're not answering my support ticket..

I also have a problem my ZCash 1.04742501 deposit is still not reflecting in cryptonator account from  2017-12-21 04:30:00
Txid: d4db27813ddf2236f5b8a303688e6fe27ef79bc0256eb01b854d40ee752bf972
I opened a support ticket - NO ANSWER

DO NOT USE CRYPTONATOR.COM

I keep you inform like i promise.

I have my XMR in my wallet after 3 days but not my BLK.

XRP wallet is still frozen on the site...

IT WAS 10 DAYS !!!

My two transactions are also lost ! I opened 2 different tickets but no answer. These transactions are now first. I got more than 50 payments to my wallet but these two are not visible in my wallet. No Pending, lost.

Is there any suggestion ?

My Wallet is t1WCdU5yy6nxpGve2zran4ZDugKV6nv7kn1
and transactions are
86f0934297cc5e5ca5a83100637a3491383c251b9ea643d2f183b89de116294f -- Dec 28, 2017 9:21:45 AM --> 0.01981 ZEC
e0c2bd8717b09badd40440c668667d9ba4549ba81012c52bd194c1f7e1ccd9c7 -- Jan 8, 2018 11:50:04 AM --> 0.01037 ZEC

Same here,

Got dogecoin on dec 22nd, they are send but do not appear in my wallet.  on dogechain they are as followed:

https://dogechain.info/address/DBf5eSuKzMmyTympbaPCjinUberh8Gi1PS

they are received but not send to my wallet. Contacted support but no reply so far.

The I have ripple there as well. They are shown in my wallet but since several days the wallet is under maintenance. If I look up the wallet I found out they were send to another wallet address that created my wallet for 20 ripple. that was the only way to open a ripplewallet on cryptonator. see at
https://bithomp.com/explorer/

rJjFKMsczB1V8A35D9Cw64kcMEbmRrDWA2

so I received 175 and immediately they were send to the other wallet address. They do still show in my ripplewallet on cryptonator but I cannot do anything with them.

Maybe someone from cryptonator can help me out on this if they are looking here?? send you already emails about this but no reply there. I can understand there are a lot of emails these days, but going to be 3 weeks soon.

thank

Same problem for me with 10.4 XMR and 135 BLK. Transaction is ok on the site but nothing arrive in my wallet. No answer from the support. Perhaps they are in vaccation and they will answer shortly... I hope  

I keep you inform.

hey guys.
i have slimier problem with  www.cryptonator.com !
my coin (ZEC) not show up in my wallet
1/4/2018
my payment from pool is not showing up.

https://zcashnetwork.info/address/t1QaJ4Wfx27EonzuoijifUr5za2cTueZcZ8

https://zcashnetwork.info/address/t1czvR6AbSXeRobwgw7yhZToqSBJf8ZDdDc

i have 0.00018651 ZEC balance in my wallet .

its not even pending or some thing!!!!!!


---------------------
sry for bad English

I'm missing 3 transactions in Cryptonator. I'll send them from Cryptonator to another Exchange. But they are still pending and not added to the blockchain. Also haven't received any TXID. So they are untraceable right now. What can I do? Support is not respondent at all. And I'm talking about 3,5 ETH.

I'm not happy with this..

What happend which coin?

it's been 4 days that I'm waiting I think it's escrot he will contact me if he is good times   

Date
31.12.2017 14:37 UTC+01:00

Transaction ID
D6C4764C02CAD986C603FC2DB3F08D48B3627E6999E4CF1DDBE27E08DE75D96E

Details
104943368

cryptonator is Fake ! i lose all my coin in cryptonator.com

There is no support for this online wallet

I enabled   2 step verification via google app authentication  to log in , on my account  ....

 but after  enabled it  from the site ,  i did not received the code on my Mobile  !!!!   Huh Huh Huh Huh Huh

so i can not log in now .. i do not have access to my coins

there is no support team for this online wallet els one robot can not do anything

 .. bcs i contat them many times i do not revived the code on my mobile please send verification code to my email or disable it manualy

no one reply me  , only i received a ticket no from their robot  said :

""
===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============

Hello

Thanks for reaching out!

Your request (79293) has been received and is being reviewed by our support staff. We strive to answer all e-mail support requests within one business day.

""""


But not happen anythings in future  ... no one reply 


every one leave this fake online wallet

cryptonator.com is fake and scam !

You will lose whole of your money one day !

hold your money in your personal wallet . 

cryptonator.com is fake and scam !

Dear Cryptonator team!

Can you answer me? Is your wallet fully SCAM or NOT?

1.   You LOST me about 100$ from my wallet (30$ ETH, others from ZEC). Where is my earned money? Can you answer?

My username is [email protected]!

There are ETH and ZEC transactions sent to MY Cryptonator wallets:

https://www.etherchain.org/tx/920449678039661a29e4811477a33a614dc8d51d0212324646594cba3d8b3608

https://zcash.blockexplorer.com/tx/c82c69b7394b605765020aca9c24a85a1da87b9c65ca5112022327bec206ba9e

https://zcash.blockexplorer.com/tx/03a57dcebc231965abf1f6981dbdc4732adf8994bd8d526abbbf5a58957ee60f


All of them are has been fully confirmed by network and correspondent wallet/accounts shows required amount of money arrived (for example from etherchain.org shows:
https://www.etherchain.org/account/341eb39866e1c194df2997e4dc9a6caeaf79c42b

HOWEVER, your Web interface shows nothing arrived!

-----------------------------------------------------------

DEAR Cryptonator Team!

WHAT THE HELL ARE YOU DOING?

 i have problem receving dogecoin to cryptonator wallet .
this is my address  DJRy9MGoTDRUETJU9diB2StLNi2hiBNCFu

Hash   DJRy9MGoTDRUETJU9diB2StLNi2hiBNCFu
Balance   17,308.87166911 DOGE
Transactions received   8
Received   17,308.87166911 DOGE
Transactions sent   0
Sent   0.00000000 DOGE..
how can i resolve this problme??
i sent them an email, hope i will recev my  dogecoins.

26$ not credited to my account, support overloaded not responding since 2 days...

I've got the same problem with Ripple. Asked the helpdesk on 15 december (no answer yet). Asked them again in new request on 19 december. Still no answer and no XRP..  I also started a topic about it at this forum https://bitcointalksearch.org/topic/cryptonator-scam-no-xrp-in-account-after-6-days-waiting-resolved-2628097. I understand that it must be busy but waiting 1.5 week is not funny anymore...

I had sent 1ETH to my cryptonator Ethereum wallet. The transaction is completed on Etherscan but it does not reflect in my cryptonator Ethereum wallet. Here is the TxHash:
0x7242a5fd81e6d86cbc8589e74568055beace9153c1c3d2396792630770b1a0b7

I submitted a request to Cryptonator support 2 days ago but have not got any response yet. I am working on Cryptonator for the first time and I am worried now that if it is a scam. I want to do more trading with Cryptonator as its UI looks really friendly.

My Cryptonator ETH wallet address is :
0xa0cebC3aE975b3a5524651B476Af42f908ab200c

It has been long since my ETHEREUM is not showing. Please resolve it as soon as possible

Hello,

I recently opened an account on Cryptonator and I made a transaction today.
Transfer of about 146 dash
I did not received my money on my other dash wallet.

Could you give me the reason ?

Here is the history of my cryptonator account :
http://www.casimages.com/i/170114092750975561.png.html


History of my Cryptonator account :
14 january 2017 : 146.45 dash sent from Cryptonator to my wallet. I didn't received them
9 january 2017: 67.14 dash received on Cryptonator
5 november 2016: 77.25 dash received on Cryptonator

My destination dash address is : XvktvUoQv1oorgypvUt3vePJaYYL7UmBNQ
My cryptonator dash address is : XatdEhZTYsZZvBNiMkHg4T5RCmyvUP2pin

Dash explorer : https://explorer.dash.org/chain/Dash


On the explorer I noticed some hidden withdrawal transaction on my account : 2016-11-07 and 2016-12-13:
These transactions do not appear on the Cryptonator account they seem hidden

c2758feeaf8223c2...   601329   2017-01-10 00:30:57   + 67.99439629 DASH   67.99439629 DASH
8d8b068c57eb5047...   586487   2016-12-13 22:37:50   - 77.2596028 DASH   0.0 DASH
4c500ad415eb1085...   566743   2016-11-07 22:39:34   - 1.1973894 DASH   77.2596028 DASH
f91d7a15793aa390...   565384   2016-11-05 11:21:18   + 77.2596028 DASH   78.4569922 DASH
98faa704031f079b...   565297   2016-11-05 07:39:24   + 1.1973894 DASH   1.1973894 DASH

THEY DO NOT APPEAR IN THE CRYPTONATOR HISTORY WHY ?

--- UPDATE --- 15/01/2017

An update to be fair : I finally received my coins on my Dash Wallet

But the question remains : how come there were these two hidden transactions that do not appear on my cryptonator history ?

Does Cryptonator use my coins for another client ?

My cryptonator dash address doesn't belong to me ?

My coins are used in a pool and I only have cryptonator proof to certify I own these coins ? If the answer is yes cryptonator works like a classical bank, clients have virtual amount of money they own the coins. Personally I am on coins to escape traditional banks I do not trust.


ANSWER FROM SUPPORT :
Cryptonator support (Cryptonator)

Jan 14, ...

Hello

We found your transaction, it had stuck in the queue due to lots of tiny incoming transactions automatically included in it, which exceeded the maximum transaction size in bytes allowed by the Dash network. When there are too many input transactions get included in an outgoing transaction, system gets "Transaction too large" error and cannot automatically sign it.

The issue has been resolved by now and your payment has been completed.

Sorry for the delayed and the inconvenience caused.

 

The ticket was reopened and they are working on it. They tried to resend the coins through Poloniex but it seems there are lots of transactions going on for Zcash today and Poloniex has some trouble getting transactions through as well. Cryptonator support had to contact Poloniex support to recover the funds  

Edit: I eventually received the funds on the address I provided... and then jaxx was not showing the updated balance. I ended up having to run my own node using Xubuntu in a VM.

As for the topic, sh*t happens occasionally, but Cryptonator does seem fully legit and professional and their helpdesk answered timely and solved the issue.

I'm glad it was resolved for you. At least the were willing and able to rectify this, even after such a long time.
But yes, it shouldn't take them 12 months to resolve this especially if there were support tickets already sent.

I also find it curious that they did not offer an explanation for the delay.(It was overlooked?)
(most likely, they were swamped that time you sent tickets and when you "gave up" they didn't pursue the matter.)

Still, kudos for resolving this. Glad it wasn't a scam.

---

Try sending a new ticket as well since they probably closed the previous one after it was resolved.
BTW. Twice in one day? Wew.

Well, I did it again. I sent those Zcash to another address and it got stuck again  . Request #17215 updated for them to unlock it again.