Topic: WARNING - Poloniex(POLO) deposit and support issues - you may lose your money - page 2. (Read 2747 times)

I tried to withdraw Lisk from poloniex 20 days ago and still nothing happened. They mostly don't even respond to my tickets. It seems that they provide exchange service for coins they don't have. I recommend everyone to withdraw their coins and stay away from polo.

What good did that do for BTC-E clients ? They're all screwed.

Also, it seems you are using the site as a wallet for your mining, which is not recommended, anywhere.

Poloniex is extremely slow to awnser tickets. My first (and last) ticket tooked three months to be awnsered. Now I use only Bittrex, they don't have the same volume of transaction, but the price is quite the same and they have a larger variety of coins.

I'm on polo with some DGB, i just downloaded there core and will store my coins there.
As they say, better safe than sorry in the ennd.

I see many complains aabout them and the list is growing every day!

Really big red flag if you ask me!

Poloniex is falling. Many withdrawals are locked since weeks ago. They are preparing the insolvency.

Withdrawn your funds as soon as you still can.

MtGox was the biggest dog too...  Like that means anything.  Where there is smoke there may be a fire.  Choose your poison wisely.

Today(1 August 2017) we get a Terms of Use update on Polo limiting your ability to take legal action against them... Yep, "Nothing to see here, not the droids your looking for... Move along, move along".

I am glad I am not trading there now. 

People, Polo is currently the biggest crypto exchange, any fall of this giant would be felt big time. So let us try to think proactively and not just spread panic and cause them even more problems. If you feel you need to withdraw, do that. Other then that, we can only wait.

I had a stuck withdrawel (complete: error message) and submitted a ticket yesterday. Within a couple of hours my transaction went through afterall.

It seems they are handling tickets with easy solutions by providing the solution and then closing the ticket.

You're right, silly me. I have no idea how I checked that last time I went there, but I could've sworn they had less coin pairs available than polo. Now it's the other way round.

It's great that you guys resolved this somehow. At least we know they aren't packing their bags.

I have had a stuck lending position (2 days) that lasted about 2 weeks. Issued ticket, no reply.

But somehow it unstuck itself recently.

A part from lack of reply, all other function I use are working well, including withdraw BTC.

You sure ? Because expect you everyone is seem to be having problems with the withdrawals lately.Not only they're delayed but the support tickets remain unanswered for days/weeks.

Is that a condition ? I've never come across that.I deposited 0.01 ETH a few days before and it landed  in my wallet like it was suppose to be.

No wonder their support team is swamped. People opening 5 tickets for a single issue is NOT a good way to handle it. They will get to your ticket and opening more may lead to them putting you on hold a bit longer because of you opening so many and giving them extra work...

Not sure how big OP is withdrawing, but I've never had any problems with poloniex. I actually withdrew all my bitcoins out of there in preparation for August 1, actually in just a few hours. I probably withdrew about 2 btc from them without problems.

About ETH deposits, I think you need about 1 ETH so that the system recognizes your deposit. Maybe you deposited less than that? This is likely a low chance though.

str is xlm or stellar lumen and lsk is lisk is that correct? both of them are available on bittrex, i even got some xlm while i was holding bitcoin there.

Very interesting, I had unanswered tickets going back to Jun 12th, additional tickets in July... No response.  I post this thread and posted a scathing ticket on Polo and suddenly I get support people crawling out of the woodwork.  They credited the transactions from July.   Their trans history does not go back that far into June so I honestly don't know how many transactions were not posted from June at this point.  I will write those June transactions off, take my now deposited ETC from July and consider the matter finished.

I have moved to another exchange for my trading of coins because of this.  I am not going to talk about that exchange at this point to give them time to prove their worth to me.  However I will note my transition has not been seamless and I have had some struggles moving.  Those have mostly been ironed out now.  I will just watch to see what happens and give the next exchange an opportunity to redeem itself for the rough start.

I can't trust Polo any longer.  I don't know what is going on over there, but clearly they have some serious issues.  Things are fine "until they are not".  Once things are not fine getting help has become very difficult.

In the past there have been plausible explanations from Polo whenever a deposit or a withdrawal would get hung.  They usually got back to me between 1-3 days typically.  But that has changed in a very negative way.  Frankly I like Polo so I am not happy to have been fighting them for a month and a half just to get deposits made.  I had no intention of going anywhere else as their platform makes it easy for me to see what is going on, and to be able to trade and shift things from coin to coin and move my funds in and out.  Now that has become questionable and now I worry that if I had been moving larger sums which I needed access to I would have been royally screwed if I were trying to do this on Polo and this had happened to those funds.

So my confidence in Polo has been shaken now to the point I won't use them.  I thought it would be important to share my experiences here in case others are also battling them and having issues.  I would hate for anyone to be put into a predicament because of the way that business is being run at Polo.

I know issues at Polo are still ongoing as ethermine.org still posts on the ETH pool that if your deposits aren't showing up and you are mining to Polo then you need to go talk to Polo.  It isn't us.  Again this is just not acceptable as this is an ongoing thing, not something that was posted for a couple of days... 

I don't consider Polo safe to use at this point, but as others who have responded pointed out all of the exchanges seem to be doing themselves more harm than good right now.  I don't know why that is.  Maybe growth pains of crypto?  I don't know, but if things don't improve it is making it much harder to be able to do what I need to with earnings and holdings as I need/want to shift them into different positions. 

I wish you guys the best of luck if you decide to keep using Polo.  It only took a month and a half, but I am now considering the matter closed with them and moving on.     

Because there are coins I hold on polo that aren't available on bittrex like STR or LSK, but reading about your problems makes me wonder if it's worth staying there. I guess I'll sell those coins for BTC before the 1st. Should be worth it and much safer.

There is no valid proof something s wrong with Polo and all this might be just trolling. However, about a month ago they did post about improving their support capacities and how they expect results withing a few weeks. Well, it s been much longer then that and people still have these issues which is simply UNACCEPTABLE for the biggest BTC exchange.

Polo, please get your shit together. I do not want to change my exchange but I will if I have to.

why don't you withdraw from there then? i stopped using poloniex long ago. bittrex is where i buy altcoins.

Still to be able to trade you need to have some assets in there, unless you're sending them coins worth $100 and once your trade is complete you're withdrawing.
I have maybe $1000 in coins sitting on polo, which isn't a lot, but it would still hurt me to lose it. Every loss hurts when you had to work for it.

I have not had any deposit or withdraw issues with Polo except for one time when a nem withdraw was put on hold for a few hours when I was still level 1 and without 2-factor auth.    After adding 2 factor I never had any withdraws held for approval.   Shortly after they disabled the trollbox  I was upgraded from level1 straight to level3 (25k).   The documentation for level2/3 had been uploaded and sitting there with no action for over a month before that.

This lends credibility to their claim that disabling the trollbox was to allocate more resources to customer support.

Even though they have been slowly gaining my trust I still withdraw any coins that I don't expect to trade within 24 hours.