I have been having a one sided(me opening tickets and getting no response) battle for well over a month with Poloniex(Polo) regarding ETC deposits. My deposits do not show up. You open a ticket with Polo support. They get ZERO response. I open more tickets, again ZERO response.
Now I don't know if this issue is specific to just ETC. I know I just received a deposit today on Polo for ZEC. I haven't mined ZEC for over a week and I get a deposit today. So this issue may extend to other coins besides ETC.
Polo used to have the Trollbox where you could get someone to take a look and give you a quick response if they were having wallet issues or some other problems. Now you don't even have that. They do not process their tickets.
Your money goes off into limbo pending them doing something... MAYBE!
At this point I would like to warn people that Polo has serious problems and there is no recourse for you and they are not processing any tickets. As long as things work fine then you may get your deposits, but if they don't work there is no way to get anyone to help you.
At this point I consider my missing ETC deposits THEFT. My first tickets for this were opened the second week of JUNE and still no reply and no deposits. I changed coins I was mining and came back to ETC second week in July and again my ETC is not being deposited and again no response from Polo Support.
I hope Polo monitors the forums. I seriously doubt it. If they are monitoring the forums I would really like them to monitor the TICKETS!
Maybe it is time for regulators to look into Polo like they have done with BTC-E. What is going on with ETC is theft, and I hope it isn't happening with other coins as well.
Share your recent experiences with Polo support here. It is time to put the heat on these guys.
The official response on why the Poloniex trollbox is not availible anymore is precisely because "It was too time consuming to assist everyone on the forum". Of course the skeptic on me things that this is a lame excuse to try to get away with censoring people complaining on the trollbox when shit goes south.
Having said that, I have never had any problems with Poloniex and all my withdraws and deposits have been always quick except in exceptional moments like DDoS attacks and big amounts of traffic.
In any case, I barely do any transactions because I like to keep my stuff stored locally. Good luck trying get your coins.