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Topic: Wazamba & 22Bet.com refusing to pay (Read 327 times)

hero member
Activity: 2492
Merit: 761
May 30, 2024, 11:53:04 AM
#47
The last chance is to cancel the withdrawal and repeat it. I don`t think that it will help, but i don`t think that there are some reasons, why the OP can`t get his money. And iif the OP has no problems with casinos - why he has chosen such two of them? Or if he has problems with casinos - may be we don`t know something?
Attempting to withdraw again will not work since the OP has an ongoing investigation on his account due to possible multiple account as stated on the OP. Both casino has some reason to hold OP money, either true or not it’s very hard to win against mediocre casino that doesn’t have representative here.


~
Probably at the start, he had no problem, but when he started winning, that's when the problem arose. He couldn't cancel his withdrawal because he wanted to enjoy his winnings, but he was required to complete different verification steps until he got tired and maybe just forget about his money. The problem is he didn't start with KYC verification, so a scammy casino can use that against him.

And there's this multi-accounting accusation that is very common for scammy sites. They'll tell you that you are violating this rule, and you can't counter it as they hold the information that supposedly links you to certain accounts. I mean, how can you contest that to prove you are not cheating if they have already made a conclusion?
I understand it. That`s why i`m talking about "last chance". I think here we can`t find the truth. The OP will say that it is honest win, the casino will tell us(if we`ll find their representative) that the OP is cheater.
It is situation when the OP mistaken with the casino choice. Nobody can help him if he telling the truth. The only positive moment is that we have to remember these casinos before register.
sr. member
Activity: 1022
Merit: 363
May 29, 2024, 06:14:00 AM
#46
So long story short, i made some winnings in sports betting in a few casinos, out of them all, only 22Bet.com and Wazamba.com arent allowing me to withdraw (22Bet.com) and "are processing the withdrawal" for over 8 days already.

22Bet.com did tell me i need to bet whole deposit, which i did, after i had $1.300 on that casino, tried to withdraw and got rejected, on live chat was told to email their support, they told me i had multiple accounts and i need to do verification (I dont have multiple accounts, why would i?) i sent ID Card, after 3 days they asked for selfie of me holding my ID card and a screen showing our email conversations, i somehow did that and sent them, in meantime i played two more sportsbet and got to $2.547, now they are asking for 3 last monthly utility bills, which i sent them just now, i highly doubt they will pay out, but lets see.

Wazamba.com, i won $450 there, requested a withdraw and contacted live chat to see the time needed for processing, they told me "We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal." its been 8 days since and when i contact live chat again they tell me they need 1-3 business days Cheesy and payment is still on hold, lets see what happens there also.

Will post screens if needed, just posted this here to raise some awarness, so people avoid those, maybe i get paid out, maybe i wont, but i dont have high hopes, its around $3k.
Not sure where did you find these casino but the problem is that now that you suffer
 from their scammy attitude here you are posting here in this forum ,why did not
come here and choose for the best casino ?anyway best to put this in scam accusation
 thread and provide for all the proof you had against them .

There are people choose to be loyal on the casino they are playing and they don't bother to gather up a new updated information against the casino they are playing since they are comfortable that they would never experience any bad from them. And now since he already experience the worse which a lot of people don't like to experience then maybe he would start to be aware on the reputation of the casino and provably next time he will do some at least little research about the relevance of the casino and its reputation. There are lots of good casino to choose here so I guess he would realize that its better to seek for good casinos here rather than spending some time seeking for a casino which doesn't have any good reputation or at least been known by people  here.
yeah and when the problem occur they will jump into bitcointalk to complain and seek for help  when
those casinos does not even have a representative in this forum and i believe that we cannot offer any
help but just expossure of this casino to prevent from having any victims here in our forum.
maybe OP now learn his lesson and will focus in bitcointalk to find legit and more valuable site to
enjoy his gambling than exploring those who are outside this  popular forum.
For sure if they know that the casino doesn't have a thread here for sure they will not post anything against on those casino to possible seek help regarding on what they experience since I'm sure that they know there's nothing to do since people are not familiar with the casino they are using.

But for sure their main  intention is to create awareness regarding on what they experience and introduce the casino so people would know and avoid that. I admire those people doing that since they manage to spend time to warn people and for sure their post can help a lot of people especially that we know bitcointalk have world wide audience and once a lot of people could able to read his warning then for sure that any possible scamming that might happen to user can be prevented since they already read this warnings.
full member
Activity: 2408
Merit: 202
★Bitvest.io★ Play Plinko or Invest!
May 29, 2024, 05:48:08 AM
#45
So long story short, i made some winnings in sports betting in a few casinos, out of them all, only 22Bet.com and Wazamba.com arent allowing me to withdraw (22Bet.com) and "are processing the withdrawal" for over 8 days already.

22Bet.com did tell me i need to bet whole deposit, which i did, after i had $1.300 on that casino, tried to withdraw and got rejected, on live chat was told to email their support, they told me i had multiple accounts and i need to do verification (I dont have multiple accounts, why would i?) i sent ID Card, after 3 days they asked for selfie of me holding my ID card and a screen showing our email conversations, i somehow did that and sent them, in meantime i played two more sportsbet and got to $2.547, now they are asking for 3 last monthly utility bills, which i sent them just now, i highly doubt they will pay out, but lets see.

Wazamba.com, i won $450 there, requested a withdraw and contacted live chat to see the time needed for processing, they told me "We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal." its been 8 days since and when i contact live chat again they tell me they need 1-3 business days Cheesy and payment is still on hold, lets see what happens there also.

Will post screens if needed, just posted this here to raise some awarness, so people avoid those, maybe i get paid out, maybe i wont, but i dont have high hopes, its around $3k.
Not sure where did you find these casino but the problem is that now that you suffer
 from their scammy attitude here you are posting here in this forum ,why did not
come here and choose for the best casino ?anyway best to put this in scam accusation
 thread and provide for all the proof you had against them .

There are people choose to be loyal on the casino they are playing and they don't bother to gather up a new updated information against the casino they are playing since they are comfortable that they would never experience any bad from them. And now since he already experience the worse which a lot of people don't like to experience then maybe he would start to be aware on the reputation of the casino and provably next time he will do some at least little research about the relevance of the casino and its reputation. There are lots of good casino to choose here so I guess he would realize that its better to seek for good casinos here rather than spending some time seeking for a casino which doesn't have any good reputation or at least been known by people  here.
yeah and when the problem occur they will jump into bitcointalk to complain and seek for help  when
those casinos does not even have a representative in this forum and i believe that we cannot offer any
help but just expossure of this casino to prevent from having any victims here in our forum.
maybe OP now learn his lesson and will focus in bitcointalk to find legit and more valuable site to
enjoy his gambling than exploring those who are outside this  popular forum.
legendary
Activity: 2464
Merit: 3878
Hire Bitcointalk Camp. Manager @ r7promotions.com
May 29, 2024, 05:31:49 AM
#44
Many crypto casinos that have a good reputation in this forum, why play on a less well-known platform?
Not all casinos know about bitcointalk and they prefer to continue with the ad networks. Different players have their own choices. Not everyone are addicted like us on Bitcointalk :-D

Since many dont believe, https://i.imgur.com/Gm8FYrg.png screenshot of wazambas withdrawal and the date, btw. 22Bet.com paid me out the first time i requested a payout, it was around $30, but it was almost instant, that baited me to deposit more and play, and there i can only screenshot balance, since withdrawal history is for past week maybe, and i requested before that and got rejected.
Any chance that the sports provider of both casino are same?
hero member
Activity: 588
Merit: 564
#NeverForgetGoba
May 29, 2024, 05:24:53 AM
#43
Bet-b2b is based in Cyprus, 1xBet is based in Cyprus, and both of them have headquarters in Limassol.

I understand your point, but also keep in mind that 90% of the industry is based in Cyprus, Malta and Curacao. It might be a good approach here for those two operations, but it's not a good general approach to judge everyone.

three Russians who are put on the International Wanted List by the government of Russia.

If you would come over to Malta and join me for one of the events I would introduce you to more people who can't set foot in various countries due to them operating a casino without a license in them. Most of the countries aren't that big of a deal, but I know several C-Suit level employees who gambled their luck with Turkey and now can't set foot into the country, not even for connected flights.

One of my previous investors can't set foot into Australia, but he told me "I don't mind, I'll just look at it from my yacht"

Estonia, Lithuania and latvia block all iGaming salaries from Curacao/MGA licensed operations, so if you decide to accept it LTV will block it and you're without funds, regardless of your employment level.

Etc etc.

I'm not defending 1xbet here, I'm just pointing out the industry. If you would comb through Stake's C suit level I guarantee you that all of them can't set foot in all of the countries in the world. Operating black markets (and being legally banned from them) is a thing and comes with the territory.

legendary
Activity: 3150
Merit: 1148
May 29, 2024, 05:22:37 AM
#42
I wonder if there is an update to this so I checked casino.guru if OP posted a complaint there and while there is a recently opened case against 22bet.com, I don't think it is the OP as it is mentioned on that complaint that the complainant's account is blocked while the OP on this thread mentioned that he was able to bet and increased his fund to $2.5k, I guess we'll know if the case he posted on casino.guru progressed and more information was given.
And the fact that he doesn't give an update makes it look suspicious. We may not be able to verify if the OP is telling the truth, but bringing this matter here is very important as we are now aware of how these casinos are related to 1xbit, which has a bad reputation in the forum and probably outside as well.

I've checked Casino Guru, but I couldn't find any issues involving 22bet.com. However, I did find one issue against Wazamba.

as you can see here https://casino.guru/wazamba-casino-player-s-withdrawal-has-been-delayed-20

Quote
Case summary
27 MINUTES AGO
The player from Switzerland has been waiting for a payout of 772 CHF for 15 days, despite the casino account being verified. The casino hasn't provided concrete responses to queries via their chat and the player feels they're deliberately delaying the payout.
hero member
Activity: 2310
Merit: 886
May 29, 2024, 05:07:11 AM
#41
We just had three weeks full of igaming conferences and you could see everyone mingling with... well, everyone.

Now, I can't say for sure that the platform and operator aren't owned by the same people due to logo similarities, but I know for a fact that sharing booth costs or promoting your providers on that booth is a common practice.
Bet-b2b is based in Cyprus, 1xBet is based in Cyprus, and both of them have headquarters in Limassol. Keep in mind that the creators of 1xBet are Sergey Karshkov, Roman Semiokhin and Dmitry Kazorin, three Russians who are put on the International Wanted List by the government of Russia. Also, keep in mind that they flew to Cyprus to escape.
Is this a coincidence? I don't think so, especially when we know the shady past of 1xBet and if we also consider that too many scam projects use Bet-b2b CMS. Also, as far as I know, 1xBet is the first casino of bet-b2b.
legendary
Activity: 2436
Merit: 1104
May 28, 2024, 06:11:27 PM
#40
I wonder if there is an update to this so I checked casino.guru if OP posted a complaint there and while there is a recently opened case against 22bet.com, I don't think it is the OP as it is mentioned on that complaint that the complainant's account is blocked while the OP on this thread mentioned that he was able to bet and increased his fund to $2.5k, I guess we'll know if the case he posted on casino.guru progressed and more information was given.
hero member
Activity: 2898
Merit: 639
May 28, 2024, 04:15:31 PM
#39
The last chance is to cancel the withdrawal and repeat it. I don`t think that it will help, but i don`t think that there are some reasons, why the OP can`t get his money. And iif the OP has no problems with casinos - why he has chosen such two of them? Or if he has problems with casinos - may be we don`t know something?
Attempting to withdraw again will not work since the OP has an ongoing investigation on his account due to possible multiple account as stated on the OP. Both casino has some reason to hold OP money, either true or not it’s very hard to win against mediocre casino that doesn’t have representative here.
If it's true, obviously we can't do anything about it and we might even get accused for doing a violation but if not, we can only hope that our money will still be returned to us. There is still a chance even if we think they are very shady, as I've seen similar cases like this in the past.

It's really funny that they are still afraid that their reputation will get ruined when in fact it was already like that, so they just settle the damage that they have dealt mostly to the complainants on this forum. They know that Bitcointalk is the largest Bitcoin/cryptocurrency forum, so they are giving a respect to it, in the hopes that people are going to trust them but personally I will never turn back to them for any reason. I mean there are people who do change their mind on seeing some big freebies.

There are lots of options for us in this crypto space; so we never to continue on any shady places for any reasons. Once we get any red flag then we need to be cautious and must start switching to safe places to secure our funds.
hero member
Activity: 588
Merit: 564
#NeverForgetGoba
May 28, 2024, 01:47:07 PM
#38
So long story short, i made some winnings in sports betting in a few casinos, out of them all, only 22Bet.com and Wazamba.com arent allowing me to withdraw (22Bet.com) and "are processing the withdrawal" for over 8 days already.

This is called sportsbook arbitrage and is generally not allowed, if an operator finds out that you're placing similar bets on several operators, it can decline the withdrawal of your funds.


Many crypto casinos that have a good reputation in this forum, why play on a less well-known platform?

It's easier to do sportsbook arbitrage on lesser known platforms and win.

I thought BetB2B were only concerned with selling software to create gambling site.

If what you say is true, then I believe that there are more sites that we have to be cautious about - few weeks ago a thread was created with a list of site that used the BetB2B and since since BetB2B owns 1xbet and 1xbit is it also safe to say that they own they others in that list? I’m kinda curious.
Look at this

If you right click on image and open in a new tab, you'll see it in higher resolution. There is a text under BetB2B logo -> by 1xBet <-. BetB2B and 1xBet had the same color on their logo for years. If you ask them, they'll deny but I strongly believe that they are the same. BetB2B creates a CMS, runs casino 1xBet and probably the same team also creates dozens of casinos under BetB2B CMS and run casinos to try and scam as many people as possible. Isn't it strange that almost every casino that runs BetB2B CMS, are scams? I think it's the same team.
I posted the list of casinos in that thread that you are talking about - https://bitcointalksearch.org/topic/m.63995737
I personally wouldn't gamble in any casino that runs betb2b cms.

We just had three weeks full of igaming conferences and you could see everyone mingling with... well, everyone.

Now, I can't say for sure that the platform and operator aren't owned by the same people due to logo similarities, but I know for a fact that sharing booth costs or promoting your providers on that booth is a common practice.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
May 28, 2024, 12:56:12 PM
#37

However, reading that your main goal here is to warn the community [we thanked you for that], I will gladly add them to my list, under the section of "casinos with no representative". At least that way, the case will easily come to anyone's awareness who do their DD instead of being drowned by other threads.


I’m not aware of this topic of yours and it should be moved on gambling board instead of the reputation of the forum since real gamblers usually hangout on this board rather than the reputation board. I rarely visit that board unless I do my own research about a certain casino.  Your thread hel newbie gamblers that just lurking here in the forum especially those visitors only that doesn’t familiar on the forum board.

Maybe the moderator can sticky this thread on gambling board as warning about ongoing cases against casino with ANN thread here.

I appreciate your input, but I think it's more fitting on the reputation board than gambling or scam accusations, since it's revolving around casinos' reputation, how they handle cases, the active and resolved cases against them, and the likes, it's not an accusation [thus, not quite fit to be on accusation board] or an announcement about a casino [thus, also not fitting to be in gambling board].

I am open for inputs though, and if majority of people think it's more appropriate to be in gambling board, I will move them here.
legendary
Activity: 854
Merit: 1246
May 28, 2024, 11:15:07 AM
#36
Many crypto casinos that have a good reputation in this forum, why play on a less well-known platform?
And Im sure those 2 platforms never post or promote their casinos in this forum, sorry to say but it seems they will not respond to your complaint here.
How about bring the dispute to casinoguru, because if I look at Wazamba rating on casinoguru it is considered a good casino.
That was the first thing came to mind when I saw the thread and even the name of the casino is strange to me. And I believed this account is an alt account and if it is an alt account, the main account supposed to know the reputable casinos in the forum but he decided to use a casino outside and want the forum to solve the problem. And as you said since there is no representative here, the only the thread help is for us to be aware that the casino is a scam casino.
legendary
Activity: 2380
Merit: 1082
Leading Crypto Sports Betting & Casino Platform
May 28, 2024, 10:33:07 AM
#35

Will post screens if needed, just posted this here to raise some awarness, so people avoid those, maybe i get paid out, maybe i wont, but i dont have high hopes, its around $3k.
A big thank you for bringinng this issue to the forum, you deserve some more merits for this which you have done, but unfortunately, I am currently down to zero sendable merit at the moment.

I've never heard of any casino with the name "wazamba" before, but I've I think once of twice come across 22bet.com, actually, I was introduced to this casino by a friend whom I've never meet, he said a lot of good things about the casino that at a point, I almost registered to start playing there, but later, I changed my mind for some reasons I can't really tell.

From all you have said, it's obvious this casinos are nothing but scammers, even if any of them end up paying, they are still a scam judging from all theyve made you go through and how long they've made you wait, I will avoid this two casinos where ever I come across them, and I advice everyone else to do the same to avoid stories that torch the heart.
legendary
Activity: 2758
Merit: 1228
May 28, 2024, 09:40:54 AM
#34
So long story short, i made some winnings in sports betting in a few casinos, out of them all, only 22Bet.com and Wazamba.com arent allowing me to withdraw (22Bet.com) and "are processing the withdrawal" for over 8 days already.

22Bet.com did tell me i need to bet whole deposit, which i did, after i had $1.300 on that casino, tried to withdraw and got rejected, on live chat was told to email their support, they told me i had multiple accounts and i need to do verification (I dont have multiple accounts, why would i?) i sent ID Card, after 3 days they asked for selfie of me holding my ID card and a screen showing our email conversations, i somehow did that and sent them, in meantime i played two more sportsbet and got to $2.547, now they are asking for 3 last monthly utility bills, which i sent them just now, i highly doubt they will pay out, but lets see.

Wazamba.com, i won $450 there, requested a withdraw and contacted live chat to see the time needed for processing, they told me "We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal." its been 8 days since and when i contact live chat again they tell me they need 1-3 business days Cheesy and payment is still on hold, lets see what happens there also.

Will post screens if needed, just posted this here to raise some awarness, so people avoid those, maybe i get paid out, maybe i wont, but i dont have high hopes, its around $3k.
Not sure where did you find these casino but the problem is that now that you suffer
 from their scammy attitude here you are posting here in this forum ,why did not
come here and choose for the best casino ?anyway best to put this in scam accusation
 thread and provide for all the proof you had against them .

There are people choose to be loyal on the casino they are playing and they don't bother to gather up a new updated information against the casino they are playing since they are comfortable that they would never experience any bad from them. And now since he already experience the worse which a lot of people don't like to experience then maybe he would start to be aware on the reputation of the casino and provably next time he will do some at least little research about the relevance of the casino and its reputation. There are lots of good casino to choose here so I guess he would realize that its better to seek for good casinos here rather than spending some time seeking for a casino which doesn't have any good reputation or at least been known by people  here.
full member
Activity: 2408
Merit: 202
★Bitvest.io★ Play Plinko or Invest!
May 28, 2024, 09:23:49 AM
#33
So long story short, i made some winnings in sports betting in a few casinos, out of them all, only 22Bet.com and Wazamba.com arent allowing me to withdraw (22Bet.com) and "are processing the withdrawal" for over 8 days already.

22Bet.com did tell me i need to bet whole deposit, which i did, after i had $1.300 on that casino, tried to withdraw and got rejected, on live chat was told to email their support, they told me i had multiple accounts and i need to do verification (I dont have multiple accounts, why would i?) i sent ID Card, after 3 days they asked for selfie of me holding my ID card and a screen showing our email conversations, i somehow did that and sent them, in meantime i played two more sportsbet and got to $2.547, now they are asking for 3 last monthly utility bills, which i sent them just now, i highly doubt they will pay out, but lets see.

Wazamba.com, i won $450 there, requested a withdraw and contacted live chat to see the time needed for processing, they told me "We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal." its been 8 days since and when i contact live chat again they tell me they need 1-3 business days Cheesy and payment is still on hold, lets see what happens there also.

Will post screens if needed, just posted this here to raise some awarness, so people avoid those, maybe i get paid out, maybe i wont, but i dont have high hopes, its around $3k.
Not sure where did you find these casino but the problem is that now that you suffer
 from their scammy attitude here you are posting here in this forum ,why did not
come here and choose for the best casino ?anyway best to put this in scam accusation
 thread and provide for all the proof you had against them .
legendary
Activity: 3150
Merit: 1148
May 28, 2024, 09:10:07 AM
#32
The last chance is to cancel the withdrawal and repeat it. I don`t think that it will help, but i don`t think that there are some reasons, why the OP can`t get his money. And iif the OP has no problems with casinos - why he has chosen such two of them? Or if he has problems with casinos - may be we don`t know something?
Probably at the start, he had no problem, but when he started winning, that's when the problem arose. He couldn't cancel his withdrawal because he wanted to enjoy his winnings, but he was required to complete different verification steps until he got tired and maybe just forget about his money. The problem is he didn't start with KYC verification, so a scammy casino can use that against him.

And there's this multi-accounting accusation that is very common for scammy sites. They'll tell you that you are violating this rule, and you can't counter it as they hold the information that supposedly links you to certain accounts. I mean, how can you contest that to prove you are not cheating if they have already made a conclusion?
hero member
Activity: 2674
Merit: 696
Dimon69
May 28, 2024, 08:27:24 AM
#31

However, reading that your main goal here is to warn the community [we thanked you for that], I will gladly add them to my list, under the section of "casinos with no representative". At least that way, the case will easily come to anyone's awareness who do their DD instead of being drowned by other threads.


I’m not aware of this topic of yours and it should be moved on gambling board instead of the reputation of the forum since real gamblers usually hangout on this board rather than the reputation board. I rarely visit that board unless I do my own research about a certain casino.  Your thread hel newbie gamblers that just lurking here in the forum especially those visitors only that doesn’t familiar on the forum board.

Maybe the moderator can sticky this thread on gambling board as warning about ongoing cases against casino with ANN thread here.



The last chance is to cancel the withdrawal and repeat it. I don`t think that it will help, but i don`t think that there are some reasons, why the OP can`t get his money. And iif the OP has no problems with casinos - why he has chosen such two of them? Or if he has problems with casinos - may be we don`t know something?

Attempting to withdraw again will not work since the OP has an ongoing investigation on his account due to possible multiple account as stated on the OP. Both casino has some reason to hold OP money, either true or not it’s very hard to win against mediocre casino that doesn’t have representative here.
hero member
Activity: 2520
Merit: 783
May 28, 2024, 08:18:56 AM
#30
Many crypto casinos that have a good reputation in this forum, why play on a less well-known platform?
And Im sure those 2 platforms never post or promote their casinos in this forum, sorry to say but it seems they will not respond to your complaint here.
How about bring the dispute to casinoguru, because if I look at Wazamba rating on casinoguru it is considered a good casino.

For sure there are many reasons why OP still wants to play on those online casinos, even though as you said that they aren't well-known platforms. Based on my own experience, one of the reason why I still play on casinos that aren't even trusted is because of the promotions they offered like free spin without any deposits requirements. But even so, it is of course best to avoid these kinds of sites as much as possible for also to avoid this kind of problem, even if they offer good promo.


What reason? For promotions? or other thing that he think beneficial for him? Since if he just look at those things then for sure there are lots of casino here can offer such promotion he's seeking and there's no point for continue if he knows that the casino he's playing is a compromise one since that's already an indicator for him to leave that casino since anytime he would really experience those unwanted scenarios happen to other people.

This indicate that we should never get attracted on the offers since those scams or bad casino is just using that so people will get interested to try their casino. After they wager huge amount of money then they might start to experience some thing that they don't like to happen. So that's a lesson that need to learn from and we should stick on the casino which already gained a good reputation for long years since we have a lot of them available in bitcointalk.
hero member
Activity: 2492
Merit: 761
May 28, 2024, 03:51:06 AM
#29
The last chance is to cancel the withdrawal and repeat it. I don`t think that it will help, but i don`t think that there are some reasons, why the OP can`t get his money. And iif the OP has no problems with casinos - why he has chosen such two of them? Or if he has problems with casinos - may be we don`t know something?
hero member
Activity: 509
Merit: 500
Defend Bitcoin and its PoW: bitcoincleanup.com
May 28, 2024, 03:46:18 AM
#28

For sure there are many reasons why OP still wants to play on those online casinos, even though as you said that they aren't well-known platforms. Based on my own experience, one of the reason why I still play on casinos that aren't even trusted is because of the promotions they offered like free spin without any deposits requirements. But even so, it is of course best to avoid these kinds of sites as much as possible for also to avoid this kind of problem, even if they offer good promo.
Then what is a point/advantage of those promotional free things if one can't utilize or withdraw those winnings. It will be just waste of time and effort so good to avoid those low profile or less known platforms. Its always good to play which have high ratings and positive reviews to avoid these kind of problem and offer nice support system if any problem occurs.
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