Topic: Why every casino got bad habits? - page 10. (Read 11638 times)

Accusations, propaganda, or anything you call it but that's simply 'destroying' something's reputation. This isn't new and is not only limited to this industry. If you have popularity always expect people to find something negative in you. But I have this saying "never assume unless proven". Check if those negative feedbacks has proof or supporting evidence with their claim, otherwise ignore.
Indeed, every gambling platform has loophole but what would matter at the end of the day is how these gambling sites would handle the problem; would they be ignorant or responsive? Would they provide solution or console the problem?Any action would affect the players' decision whether to stay or not in that particular gambling site. There are many gambling sites to choose from so think why there are people who are loyal to a certain platform. That would speak for it.

there are many casinos on the internet, what happens is that of the many casinos that exist on the internet it is impossible for all of them to provide good services, this is because this is a market that is not regulated, so the casinos are not supervised, they are anonymous and being anonymous owners casinos they know that they may not provide good services that will not be punished, there is no government that will punish some casino that does not provide good service, this can be seen with the license provider for the casinos, even when there are many accusations of scam against a casino X, the license provider of curacao for example does nothing against the casino that would be accused of scam


there are some casinos that are less than 1 year old that still don't have scam allegations, but I must add that stake.com is a very old casino that doesn't have scam allegations against them, some people have created scam allegations, but it has been proven that these were people who were making false accusations, and stake.com casino has always been an honest, reliable and reputable casino. you can search this forum yourself and you won't find any accusations of scam with proof against stake.com


there are times when the casino may even have a responsible and honest owner, but its employees and all management are people without feelings and with a great lack of professionalism and ethics and the casino provides bad services, but looking at online casinos I would say that the majority of online casinos it seems that they are being run by immature people, people who do not have an adult age, people who are not prepared to run a casino, because it is not normal for a casino to spend a week to answer a customer email, sometimes even even take 1 month to solve customer problem

There will always be attacks.
You should also consider an attack from another casino to tarnish the name of the other so that its customers will find another. Who's next in line? Them.
I doubt there will be a perfect casino or sportsbook out there, errors will happen that will lead to complaints, and some are lying to their teeth just to gain free money.
But whenever a reputable gambling site had made its roots on how trustworthy they are, we should also look at its side of the story.
The "Customer is always right" belief is so abused.

That's very true because every project will have problems that come up, and that's why the project team is required to be able to handle them properly. This will allow them to become a professional business where their customers will see if the casino is reliable and can be used as the right choice for gambling. No business wants to tarnish its own reputation, and even though there are a lot of cases that happen in their place, they will always try to resolve them properly.

I don't know if one person can solve all the problems that come into his business because it will take longer. And usually, customers don't want to wait too long because they want to see how the casino can solve each problem and how long it will take.

Since you're discuss about any users who make a complaints in accusations section where scam isn't moderated, I will answer you why almost casinos has suffer at least one complaints. Well if you visit the thread and read the whole posts, you will know if most of complaints are because the users didn't follow the terms of services or they're playing victim. They're the one who want to abuse the casino, but they're complaints when the casino flag and freeze their accounts.

But if you read complaints about 1xbit, of course it's legit and the casino is the scammer.

That is not possible, a single person can not run a casino, except he can divide himself into different places, which is not possible.

It is true that there are different employees in a casino and some can be bad, but do you know that casino users too do violate rules like having multiple accounts when the casino they are playing and betting is telling them in ToS that they should only have one account. Some users are accessing the casino from gambling-banned countries which is cleared stated on the ToS also. Some are providing fake documents.

I guess it's not that they have bad habits per se, but perhaps they just wanted to remain in this business for so long that sometimes they won't just give in to the pressures of the accusers or the community itself, so they are not willing to settle it.

And if I'm mind mistaken, those who accused casino's are either abusing their system on their own way and think that they can't be find and then they go put their accusations here, or not taking advantage of the casino but casino are not willing to pay them simply as that.

As much as this may be true, I think it's the customer's with the real problem and this happens because most never read terms and conditions of the casino and when caught on the wrong side always want to cry foul.

And why are these complaints similar if I may ask, certainly bad players of the industry.. Some could be hired to bring down a business with fake issues, some could have used stolen funds or carded to fund their their accounts which is a red flag and a casino will never let such go without addressing the problem.

70 percent of the time It's the players with issues and we not the casino. If only customers came clean these issues wouldn't be there!

I think directbet would be a good candidate in this category.

I'm not sure what you expect for solving the accusations in a better way. Many of those trying to abuse the system or the bonuses will not admit that and cry they are scammed. Should the casino ask every day "do you remember our ToS? did you read it?" 

About the gamblers having no idea on how to handle various situations I am not sure what you mean. If it's bitcoin/transaction related, it's probably the bitcoin community who can/will help, not the casino (when your card is not working you probably have to call the bank, not the shop). If it's casino related is in most cases broken rules.

Of course, I taken now into account the cases the casino wants to play fair, which clearly it's not always the case. For that, other solution than avoiding/boycotting the casino plus filling well-documented scam accusation I don't know what one can do. Of course, if it's big amount, the law enforcement agencies are also an option.

But about "do casinos ever care for them" it's debatable. Does each shop have nice staff and help you out? No. Some few do, most don't. I guess that it's pretty much similar with the casinos.

@OP did you know if there's nothing is perfect in this world? I believe any legit projects are really want to being honest and wouldn't do any bad thing to ruin their own reputation, but it's a business where you're trust many people that work on your casino, even you've filtered and choose a professional employee, does it's really guarantee they have a same goal like you?

Any big business will have a problem except the casino is just created and run by one person, so decision is created by him.

For the big ones I can say that they resolve these accusation in a really short amount of time when these accusations are valid.In most of the cases the accusations that you are mentioning here are not directed at these big reputable casinos but to new ones and usually are confiscated funds without a valid reason because that casino has not enough money in that moment so they buy time,usually also the ones who want to become good big ones resolve it but they leave the funds only to be played in the casino and we all know what happens in such case,the gambler keeps playing until he loses money.

So for me the truly huge ones are scam accusation free or they are not valid accusations most of the time.

Every business that is run will have problems, be it big or small problems because the competition in business is very tight. The problem may have arisen because of a misunderstanding between the user and the service support party so they complained to the ANN thread and hoped to find a solution. Naturally, almost every casino will encounter a problem with their business. If the casino is serious about solving it, they will help users provide a solution. And trusted casinos always do that because service to their members is something they always pay attention to.

It's better to trust a casino with both negative and positive reviews than a casino with only positive reviews. Think about it they're multiple reasons why people must complain ranging from losses, withdrawal etc, also no business is perfect. However, don't forget that the casino business is a competitive one and we must expect shaddy things like bad reviews sent from one Casino to their competitors. Also don't neglect the angle that these complaints gets settled later on and the complainant won't take down their accusations on the Casino. Which then compiles the complaints making it look like the casino got bad customer service.

Any service that becomes big enough is going to have some complains against them, what we need to do is to evaluate if those accusations have evidence behind them and try to find out if the accusers are on the right.

After all on the Internet it is very easy to make all kind of wild accusations while having no evidence and suffer no repercussions about it, so even if there is no casino that has not received serious accusations against them, there are many casinos which have in fact demonstrated to be on the right or at least to admit when they are on the wrong and do the right thing on all the cases brought forward in the forum, and those are the casinos in which the community trust the most.

Currently, honestly speaking I don't see anything, but even so, there are still many that remain legitimate and good to play with even though despite everything they had an issue with the complaint of their clients who had an issue with them.

There is no such thing as a perfect casino platform in the crypto gambling industry, the important thing is that a casino can fix any mess they are facing in the world of this industry.

Nobody is perfect, all of the casino has its own problems but they are just accusations which has a possibility that the user has violated the terms and conditions in the casino which i am sure the gambler is aware of it . Also just also keep digging up whats the response of the casino to see if what is their response on the accusation if you see that it is a vague response to the gambler then that is the time you conclude the the accusation

Complaints does exist in all services which is something natural/common because there is no casino that can satisfy all players. You need to take a look deeper on the case deeper to understand the case better. Complaints does not mean that all casino do shit, you cant generalize it like that. Have you read all the complaint threads against the casino, have you understood the cases before you generalize it, or you were just reading the title of the thread then you conclude that all casinos do shit?

It maybe hard to find a casino that doesn't have any single issue or complaints, the same goes to every crypto platform like exchange and etc.
This usually happens when the system detects unusual activities within your account. It's really not the issue that really matters, it is the resolution that always matters and how the customer service handles the situation. Whether or not they responsive with the tickets and how much time would it take before the resolution.

There's no casino that don't have an issue even just a minor one. Every casino have their own fair shares of shortcomings. This is why you will see in most threads that there are complaints or suggestions about their quality of service, customers' concerns handling, and the user acceptability of the interface and navigation of the website.

Every user has their own expectations as well in gambling website they are playing to. They have standards that has to be met in order for them to be satisfied about the service and overall features and quality of the website. Since we can't really please everyone, it is already expected that there will be negative comments and there will be criticisms. Reputation is one of the things the casinos are prioritizing. It's good to have threads where players and potential players can converse because they can see the unbiased side. If ever you'll see a thread that has no complaint and totally clean, most probably they are deleting the feedback of the people. That is you should be wary of.

As some of the previous answers point out, we cannot blame everything on the casino. The longer a casino has been around, the more likely it is to have complaints, and it doesn't have to be because they are scamming or doing things maliciously. As in any business, mistakes can happen, and to me a great casino shows in the way it deals with customer complaints.

Then there are those who act smart and want to abuse the casino but get caught and it backfires. Some of them open a scam accusation on the forum but they are caught.


That is only a matter of time. The longer the casino is around, the more likely it is that we will see a complaint on the forum. Not necessarily because the casino is doing something wrong, and certainly not intentionally, as I have just explained.