Withdrawal still "Awaiting Approval" in poloniex

TheQuin

hero member

Activity: 2576

Merit: 882

Freebitco.in Support https://bit.ly/2I9BVS2

Quote from: Gnosis7777 on August 04, 2017, 04:03:48 PM

People don't read the terms of service. When you sign up for Poloniex you waive all rights to legal action

Terms of Service breakdown:

https://bitcointalksearch.org/topic/poloniex-terms-of-service-scam-2063536

Yea, it's pretty ridiculous.

Just because it says it in ToS doesn't make it so, that's called an "unfair contract". You can't exempt yourself from the law just by writing it down and getting someone to agree to it.

luxiphe

member

Activity: 64

Merit: 10

1 ETH withdrawal was approved instantly after a confirmation mail on Sep 02, 2017. May be it's a luck

GiorgosK

sr. member

Activity: 478

Merit: 253

Quote from: GiorgosK on July 03, 2017, 01:54:03 AM

Same problem from 3 days ago

Code:

Awaiting Approval	BTC	0.25919504
2017-07-01 10:01:30
Address: 39LaNmfEA17EYmNMgjZStk189aXfo16UVM

the verification email came and did confirm the withdrawal
but then transaction stuck there

I realized they have closed the trollbox saying they are putting more effort in the support tickets
so I ended up creating a ticket 24 hours later that was STUCK in "STATUS: waiting your response" (problem with freshdesk lets hope)

I had to reply another 2 times on the ticket 12 hours later to get it to "STATUS: Being Processed"

I am waiting on this ticket status about 24 hour now

I realize it was the weekend and maybe there was no support at the weekend but still reading all this problem I can't think of anything else but "CRYPTO EXCHANGE nightmare" hope I am wrong since I like poloniex since long time ago.

I am LEVEL 1 confirmed and my withdrawn amount as you see is way below the limit of $2000 and even on the withdraw page it said that still had some limit $ left to withdraw

posted 3 days ago the documents for LEVEL 2 verification hope this did not get my withdrawal stuck

still give them the benefit of the doubt since it was the weekend

Just to get the record straight and not leave a bad impression on poloniex ... the support team came out about 15 of july (15 days after)
and released the funds back into the wallet with the following message that summarizes to 2FA (2 factor authentication) will help speed up things

Code:

Thank you for getting in touch and sincerest apologies for the delay in responding. 
 
Please note that withdrawal approvals often take up to 72hours, typically they're cleared much sooner. Unfortunately this was far from the case here but I can confirm that your withdrawal has been credited back.

There are many reasons why this can happen but so as to help avoid similar delays for future withdrawals then enabling Two-Factor Authentication (2FA) on your Poloniex account should help. Poloniex STRONGLY recommends enabling 2FA as soon as possible. Without 2FA, your funds and some private data are only as safe as your email credentials. 

You can enable it here:
https://poloniex.com/2fa

You can also learn more about the importance of 2FA here:  
https://poloniex.freshdesk.com/support/solutions/articles/1000225337

If you have any questions about the process, please just reply and we'll walk you through it.

Know that your patience has been greatly appreciated. 

Sincerely,
Poloniex Support Team

BCTBF

sr. member

Activity: 560

Merit: 257

Quote from: bamsayr on August 03, 2017, 12:16:48 PM

Same problem here!! 2FA is enabled, withdrawal confirmation mails received and approved. Tx is less then $2000. No response from support! since 1st august "awaiting approval".(Withdrawal Issue #350814)

EDIT:
Finally poloniex has responded:

"Please be advised that Poloniex is not a web wallet or address changing service. Continued use of your Poloniex account to deposit and withdraw funds without trading could lead to freezes and possible account closure. "

That was the reason for blocking withdrawals in my case. I'd stored my assets on to different exchanges without trading.

Yes it is very risky if using the exchange just to save and withdraw money. I personally always trade on poloniex but not very often, but I still get the problem "Awaiting Approval" when make withdrawal. After everything is resolved, until now I do not use poloniex anymore, they are like scam sites that earn good trust from many bitcoin users. LOL

Gnosis7777

member

Activity: 131

Merit: 18

Quote from: cheng5757 on August 04, 2017, 10:37:40 AM

I have same withdrawal problem here. My withdrawal of GAME coin to my wallet had been hold by Poloniex for 16 days already. I tried to submit tickets and email them to ask what happen but they never reply me except the auto-generated email!!! I told them I will have legal action to them but still no reply. I rely doubt they are going to be insolvent soon from their recent change of term of use.

Does any one have similar experience like me or know what I should do to take back my digital asset?

People don't read the terms of service. When you sign up for Poloniex you waive all rights to legal action

Terms of Service breakdown:

https://bitcointalksearch.org/topic/poloniex-terms-of-service-scam-2063536

Yea, it's pretty ridiculous.

cheng5757

newbie

Activity: 2

Merit: 0

I have same withdrawal problem here. My withdrawal of GAME coin to my wallet had been hold by Poloniex for 16 days already. I tried to submit tickets and email them to ask what happen but they never reply me except the auto-generated email!!! I told them I will have legal action to them but still no reply. I rely doubt they are going to be insolvent soon from their recent change of term of use.
http://imgur.com/rKc5gaP

Does any one have similar experience like me or know what I should do to take back my digital asset?

robrol999

newbie

Activity: 1

Merit: 0

My ETH withdrawal is Awaiting Approval for nearly 2 days.

Also ETC has been sent to my Poloniex address and it hasn't been deposited for 4 days.

I opened Support tickets for both and received no reply. Both says "Being Processed".

Users currently online: 23453.

Obviously there are issues in their deposit and withdrawal procedures, but with this number of users there is no way that they can fix it, so the problem will just accumulate day by day.

I just wonder how people who invested large amount of money into this company can sleep peacefully, as by the look at it, there is absolutely no guarantee that they can take their money out, especially after Poloniex updated their Terms and Conditions.

I hope Poloniex will pay out everybody, but I'd rather bet on XRP to reach $2 in 2 years, than betting on Poloniex staying in business for another 2 years.

Nooby-miner

newbie

Activity: 62

Merit: 0

2FA enabled, waited over 20 days to get reply to 2 withdrawals awaiting approval, finally they released my funds, but ticket i posted a month ago about funds deposited and blockchain shows they were, still not credited or even showing as in process or something. Fortunately i put small amounts in, as i wanted to test their trust, after reading many past posts about issues. I wante to see if this had been fixed, or they the poster of problems made mistakes ect. So after this, im not going to put decent funds into poloinex to trade with, as imo they are not reliable, or trustworthy.

Goodbye boloxnex

bamsayr

newbie

Activity: 1

Merit: 0

Same problem here!! 2FA is enabled, withdrawal confirmation mails received and approved. Tx is less then $2000. No response from support! since 1st august "awaiting approval".(Withdrawal Issue #350814)

http://imgur.com/a/049RJ

EDIT:
Finally poloniex has responded:

"Please be advised that Poloniex is not a web wallet or address changing service. Continued use of your Poloniex account to deposit and withdraw funds without trading could lead to freezes and possible account closure. "

That was the reason for blocking withdrawals in my case. I'd stored my assets on to different exchanges without trading.

Hhampuz

legendary

Activity: 2954

Merit: 6086

Meh.

Quote from: GiorgosK on July 12, 2017, 01:31:50 PM

WTF still waiting for the transaction to be cleared and support to actually answer my ticket 11 days later
anybody know a way to get their attention or have they left the building cryptsy style ?

I doubt that they have pulled a cryptsty and just up and left but their support has been notoriously slow, always. I would not be too worried about the funds you are trying to withdraw, in time you will surely get them back. I'd just stay put for a little while longer, I've heard some people having to wait over 1 month for a respond, although they seem to have picked up the pace as of late.

BCTBF

sr. member

Activity: 560

Merit: 257

Quote from: GiorgosK on July 12, 2017, 01:31:50 PM

WTF still waiting for the transaction to be cleared and support to actually answer my ticket 11 days later
anybody know a way to get their attention or have they left the building cryptsy style ?

Did the tickets you made earlier have received a response?
14 days is a long time I've ever experienced got a response from them, you've been waiting 11 days and it seems it still takes 3 more days to get respone from them.
I do not understand why old poloniex accounts like you get into complicated and unresolved issues with a long time.
It seems that this problem is long gone for me and you are still trapped there.
Last time I sent a ticket, I vent out all my emotions with a rough sentence and within 24h I got a response from him.

GiorgosK

sr. member

Activity: 478

Merit: 253

WTF still waiting for the transaction to be cleared and support to actually answer my ticket 11 days later
anybody know a way to get their attention or have they left the building cryptsy style ?

BCTBF

sr. member

Activity: 560

Merit: 257

Quote from: GiorgosK on July 04, 2017, 12:53:41 PM

Quote from: BCTBF on July 03, 2017, 09:34:02 PM

I actually feel and assume that this problem can be solved because of the help from my friend who also has been willing to "Linked Accounts" link my poloniex account with poloniex account him (my friend).

I have said this before:

Quote from: BCTBF on July 03, 2017, 04:41:43 AM

I have also asked for help to a friend who has been using poloniex for a long time and he has never had this problem and I have linked my poloniex account to my friend's main account. Hopefully this way the problems I receive repeatedly can be resolved. Will i post here if it works.

And it seems to work so well that I get a quicker answer or response because in just 1 day I have received their response, because usually I get response after a week more. Not just quick responses, problems I receive repeatedly can also be solved smoothly.

Is your friend level2 verified ?

No, he is just an old account and never had a problem with poloniex, he also does not activate 2FA.
Maybe you can wait until 9 days first, if you get response after 9 days you can try withdrawal again, if "Awaiting Approval" problem happened again to you, you should have linked your account with your friend account who never had problem with Poloniex.

GiorgosK

sr. member

Activity: 478

Merit: 253

Quote from: BCTBF on July 03, 2017, 09:34:02 PM

I actually feel and assume that this problem can be solved because of the help from my friend who also has been willing to "Linked Accounts" link my poloniex account with poloniex account him (my friend).

I have said this before:

Quote from: BCTBF on July 03, 2017, 04:41:43 AM

I have also asked for help to a friend who has been using poloniex for a long time and he has never had this problem and I have linked my poloniex account to my friend's main account. Hopefully this way the problems I receive repeatedly can be resolved. Will i post here if it works.

And it seems to work so well that I get a quicker answer or response because in just 1 day I have received their response, because usually I get response after a week more. Not just quick responses, problems I receive repeatedly can also be solved smoothly.

Is your friend level2 verified ?

BCTBF

sr. member

Activity: 560

Merit: 257

I actually feel and assume that this problem can be solved because of the help from my friend who also has been willing to "Linked Accounts" link my poloniex account with poloniex account him (my friend).

I have said this before:

Quote from: BCTBF on July 03, 2017, 04:41:43 AM

I have also asked for help to a friend who has been using poloniex for a long time and he has never had this problem and I have linked my poloniex account to my friend's main account. Hopefully this way the problems I receive repeatedly can be resolved. Will i post here if it works.

And it seems to work so well that I get a quicker answer or response because in just 1 day I have received their response, because usually I get response after a week more. Not just quick responses, problems I receive repeatedly can also be solved smoothly.

n691309

legendary

Activity: 1526

Merit: 1001

Quote from: BCTBF on July 03, 2017, 12:43:08 PM

This is the end of a long enough problem with poloniex.
Yesterday I made a withdrawal but "Awaiting Approval" happened again for the umpteenth time and then immediately without a long think I immediately made a support ticket and then I got a faster response than before because a just counted within 1 day time I have received a response from poloniex.
Finally I can be detached from the shackles of poloniex and hope your problems can also be resolved quickly, now I can leave poloniex quietly and will switch to bittrex.

Proof :
[img ]https://i.imgur.com/SynzwJr.png[/img]

When reading all posts in this thread I was thinking that only the bitcoins are being held by them and delaying the withdrawals but seems that even withdrawing in other currencies takes time and contacting always the support really sucks. I have some funds there, don't know if it is better to withdraw in bitcoin or in any other currencies like ETH or DOGE, which one is betteR?

mshordja

member

Activity: 146

Merit: 10

Had the same problem. I asked for a Withdrawal at 2017-06-21 08:04:08 and till now nothing. The Withdrawal is in status "Awaiting Approval" . I have done everything in my power i open and ticket to them , ticket number: 257452 , but no one respond. Can anyone help me what to do? Cry

Thanks

Hhampuz

legendary

Activity: 2954

Merit: 6086

Meh.

It does seem like Polo got a little bit too big for what they could actually handle. A company pulling millions on a bad day that can't have decent support is beyond me. Probably fuled by greed.

I'm glad your situation worked itself out and I agree with you moving to somewhere else. Polo has a lot of issues right now and I think they have to figure out their shit asap. Can't wait enough until we have decentralized exchanges.

GiorgosK

sr. member

Activity: 478

Merit: 253

Quote from: BCTBF on July 03, 2017, 04:41:43 AM

Quote from: GiorgosK on July 03, 2017, 01:54:03 AM

Same problem from 3 days ago

Code:

Awaiting Approval BTC 0.25919504
2017-07-01 10:01:30
Address: 39LaNmfEA17EYmNMgjZStk189aXfo16UVM

the verification email came and did confirm the withdrawal
but then transaction stuck there

I realized they have closed the trollbox saying they are putting more effort in the support tickets
so I ended up creating a ticket 24 hours later that was STUCK in "STATUS: waiting your response" (problem with freshdesk lets hope)

I had to reply another 2 times on the ticket 12 hours later to get it to "STATUS: Being Processed"

I am waiting on this ticket status about 24 hour now

I realize it was the weekend and maybe there was no support at the weekend but still reading all this problem I can't think of anything else but "CRYPTO EXCHANGE nightmare" hope I am wrong since I like poloniex since long time ago.

I am LEVEL 1 confirmed and my withdrawn amount as you see is way below the limit of $2000 and even on the withdraw page it said that still had some limit $ left to withdraw

posted 3 days ago the documents for LEVEL 2 verification hope this did not get my withdrawal stuck

still give them the benefit of the doubt since it was the weekend

I have been getting this problem over and over and it's have happened more than 4x with the same problem that is "Awaiting Approval" and I always make a support ticket after the incident and I always get responses more or less every once a week and the withdrawal I did was canceled by them with a refunded balance. I was thinking maybe because I was a new user using poloniex, so I kept experiencing the same problem over and over again. Are you a new user or an old user using poloniex?

Right now, I'm also waiting for their response to the support ticket I just made yesterday.

I have also asked for help to a friend who has been using poloniex for a long time anacd he has never had this problem and I have linked my poloniex account to my friend's main account. Hopefully this way the problems I receive repeatedly can be resolved. Will i post here if it works.

I am an old user actually but never had this problem
I am already waiting for more than a day of the ticket being open and waiting

BCTBF

sr. member

Activity: 560

Merit: 257

This is the end of a long enough problem with poloniex.
Yesterday I made a withdrawal but "Awaiting Approval" happened again for the umpteenth time and then immediately without a long think I immediately made a support ticket and then I got a faster response than before because a just counted within 1 day time I have received a response from poloniex.
Finally I can be detached from the shackles of poloniex and hope your problems can also be resolved quickly, now I can leave poloniex quietly and will switch to bittrex.

Proof :

Topic: Withdrawal still "Awaiting Approval" in poloniex (Read 2921 times)