Same problem from 3 days ago
the verification email came and did confirm the withdrawal
but then transaction stuck there
I realized they have closed the trollbox saying they are putting more effort in the support tickets
so I ended up creating a ticket 24 hours later that was STUCK in "STATUS: waiting your response" (problem with freshdesk lets hope)
I had to reply another 2 times on the ticket 12 hours later to get it to "STATUS: Being Processed"
I am waiting on this ticket status about 24 hour now
I realize it was the weekend and maybe there was no support at the weekend but still reading all this problem I can't think of anything else but "CRYPTO EXCHANGE nightmare" hope I am wrong since I like poloniex since long time ago.
I am LEVEL 1 confirmed and my withdrawn amount as you see is way below the limit of $2000 and even on the withdraw page it said that still had some limit $ left to withdraw
posted 3 days ago the documents for LEVEL 2 verification hope this did not get my withdrawal stuck
still give them the benefit of the doubt since it was the weekend
Code:
Awaiting Approval BTC 0.25919504
2017-07-01 10:01:30
Address: 39LaNmfEA17EYmNMgjZStk189aXfo16UVM
2017-07-01 10:01:30
Address: 39LaNmfEA17EYmNMgjZStk189aXfo16UVM
the verification email came and did confirm the withdrawal
but then transaction stuck there
I realized they have closed the trollbox saying they are putting more effort in the support tickets
so I ended up creating a ticket 24 hours later that was STUCK in "STATUS: waiting your response" (problem with freshdesk lets hope)
I had to reply another 2 times on the ticket 12 hours later to get it to "STATUS: Being Processed"
I am waiting on this ticket status about 24 hour now
I realize it was the weekend and maybe there was no support at the weekend but still reading all this problem I can't think of anything else but "CRYPTO EXCHANGE nightmare" hope I am wrong since I like poloniex since long time ago.
I am LEVEL 1 confirmed and my withdrawn amount as you see is way below the limit of $2000 and even on the withdraw page it said that still had some limit $ left to withdraw
posted 3 days ago the documents for LEVEL 2 verification hope this did not get my withdrawal stuck
still give them the benefit of the doubt since it was the weekend
I have been getting this problem over and over and it's have happened more than 4x with the same problem that is "Awaiting Approval" and I always make a support ticket after the incident and I always get responses more or less every once a week and the withdrawal I did was canceled by them with a refunded balance. I was thinking maybe because I was a new user using poloniex, so I kept experiencing the same problem over and over again. Are you a new user or an old user using poloniex?
Right now, I'm also waiting for their response to the support ticket I just made yesterday.
I have also asked for help to a friend who has been using poloniex for a long time and he has never had this problem and I have linked my poloniex account to my friend's main account. Hopefully this way the problems I receive repeatedly can be resolved. Will i post here if it works.
