I am in the same boat. The frustrating part is that my $1,000 'test' wire went through no problem, and I was able to withdraw the BTC without delay. Now I have sent in much more and am being subjected to the hold. I had already sent scans of my passport and utility bill weeks ago. They seem quasi-reputable, so hopefully this is just bad customer service. And you wouldn't think solvency is an issue with bitcoin being over $400, OTHO, maybe this is a good time to cut and run.
Does anyone know the address for BTC-e's offices? I assume they have some sort of physical location.
Topic: Withdrawing on BTCe error "Money hold. 40625 min left" - page 3. (Read 13702 times)
I had the same problem happen to me except I attached the required ID's before my wire transfer deposited into my account (to avoid this specific problem) and they replied with "ok". When my funds were finally credited to my account, I traded for btc then went to withdraw the btc and had the same message appear (money hold) for the similar amount of time. I then made another ticket asking what the problem was since I had already verified my ID's, and I attached the ID proof again. It has now been 4 business days and I haven't received a response yet.
Please update us when you resolve this issue.. i'm intrested to know what happend.
Thanks
They responded to me yesterday saying that there is always a standard hold of "24 hours". I responded back with the money hold is much longer than 24 hours, its in the 25 + day range. They then responded fairly quickly after that and asked to provide an ID and utility bill. I mentioned once again that I provided a DL and another form of proof of residency (insurance) already. I also asked what are alternatives to use for a utility bill. They replied with the same answer stating that that there bank requires them to provide copies of ID and a utility bill. I then uploaded my DL and insurance once again. I will update with their reply.
My experience has been exaclty the same. Support regurgitates the same ID and Utility requirement (although I've already submitted) and they even did the "24 Hour Hold" answer and of course it's going on 1 week now since my wire. I would recommend no one send BTC-e wires, not sure what's going on over there but my spidey sense is tingling pretty hard. If I ever get access to them I plan on taking all my coins out and heading for the hills.
I didn't realise kyc was an option - I've been patiently waiting the thirty days to get my coins out.
I hope they don't confiscate the funds at the end of the hold!
Has anyone just waited out the hold? I need to know whether to bother with the ID thing.
thanks
I hope they don't confiscate the funds at the end of the hold!
Has anyone just waited out the hold? I need to know whether to bother with the ID thing.
thanks
I had the same problem happen to me except I attached the required ID's before my wire transfer deposited into my account (to avoid this specific problem) and they replied with "ok". When my funds were finally credited to my account, I traded for btc then went to withdraw the btc and had the same message appear (money hold) for the similar amount of time. I then made another ticket asking what the problem was since I had already verified my ID's, and I attached the ID proof again. It has now been 4 business days and I haven't received a response yet.
Please update us when you resolve this issue.. i'm intrested to know what happend.
Thanks
They responded to me yesterday saying that there is always a standard hold of "24 hours". I responded back with the money hold is much longer than 24 hours, its in the 25 + day range. They then responded fairly quickly after that and asked to provide an ID and utility bill. I mentioned once again that I provided a DL and another form of proof of residency (insurance) already. I also asked what are alternatives to use for a utility bill. They replied with the same answer stating that that there bank requires them to provide copies of ID and a utility bill. I then uploaded my DL and insurance once again. I will update with their reply.
I had the same problem happen to me except I attached the required ID's before my wire transfer deposited into my account (to avoid this specific problem) and they replied with "ok". When my funds were finally credited to my account, I traded for btc then went to withdraw the btc and had the same message appear (money hold) for the similar amount of time. I then made another ticket asking what the problem was since I had already verified my ID's, and I attached the ID proof again. It has now been 4 business days and I haven't received a response yet.
Please update us when you resolve this issue.. i'm intrested to know what happend.
Thanks
I had the same problem happen to me except I attached the required ID's before my wire transfer deposited into my account (to avoid this specific problem) and they replied with "ok". When my funds were finally credited to my account, I traded for btc then went to withdraw the btc and had the same message appear (money hold) for the similar amount of time. I then made another ticket asking what the problem was since I had already verified my ID's, and I attached the ID proof again. It has now been 4 business days and I haven't received a response yet.
Ok i found your stated text but it does not show when paying by OKpay at all ?
So am i supposed to send verification every time i want to withdraw btc or do i do it just once ?
Many thx.
So am i supposed to send verification every time i want to withdraw btc or do i do it just once ?
Many thx.
HI,
So yep this is a major problem , its a pain in itself but at least they could let us know what the limits actually are (what triggers this hold):-
I shall Try to open a ticket and send verification next time but at no point has CS or anything on the page where it shows the hold said anything about verifying to clear the block, the closest was "according to the rules of payment verification within 24 hours" from CS, this did not make sense to me at the time. I read the rules of payment and did not see anything plus when BTCe wanted my bank verified they contacted me and asked for it.
I pay by OKpay and see nothing like this ?
this has all been very confusing and its only just started doing if for me too so i thought it was a new thing.
So yep this is a major problem , its a pain in itself but at least they could let us know what the limits actually are (what triggers this hold):-
Quote
Hi,
Please can you explain or point me to where it does explain why im now getting a 24 hour hold on some of my btc withdrawals ?
Nobody i work with on one on the UK exchanges knows exactly what is triggering this 24 hour hold and were all getting it at what seems like random times.
Its almost impossible to work without knowing how this 24 hour freeze is decided.
Please advise,
Many thx.
Good day, according to the rules of payment verification within 24 hours
Sorry i don't understand your answer , i did not ask anything about verification.
Please let me know what exactly triggers the 24 hour hold on withdrawals.
Thank you,
Check require OKpay
Can i please speak with a human , this surly is a bot responding.
the sentence "Check require OKpay" is not even a sentence, makes no sense and i asked noting about OKpay at all.
Please tell me what triggers the 24 hour hold on withdrawals ??
Thank you,
Good day, this constraint is related to the protection from fraud
hi.
"protection from fraud" ok i understand that, but what triggers it
? i cant just deposit $ and "hope" i can withdraw btc.
is it triggered at a certain amount deposited ?
is it triggered at a certain amount withdrawn ?
is this per hour , day , week ?
is it a combination of these ?
is it random ?
I just can not continue using the exchange if i have no clue if I'll be able to withdraw the BTC or not as a wait of 24 hours could loss me a lot of money but if i knew what the limits were then i might be able to work within them.
Please explain,
Thank you.
Hello
is it random
Please can you explain or point me to where it does explain why im now getting a 24 hour hold on some of my btc withdrawals ?
Nobody i work with on one on the UK exchanges knows exactly what is triggering this 24 hour hold and were all getting it at what seems like random times.
Its almost impossible to work without knowing how this 24 hour freeze is decided.
Please advise,
Many thx.
Good day, according to the rules of payment verification within 24 hours
Sorry i don't understand your answer , i did not ask anything about verification.
Please let me know what exactly triggers the 24 hour hold on withdrawals.
Thank you,
Check require OKpay
Can i please speak with a human , this surly is a bot responding.
the sentence "Check require OKpay" is not even a sentence, makes no sense and i asked noting about OKpay at all.
Please tell me what triggers the 24 hour hold on withdrawals ??
Thank you,
Good day, this constraint is related to the protection from fraud
hi.
"protection from fraud" ok i understand that, but what triggers it
? i cant just deposit $ and "hope" i can withdraw btc.is it triggered at a certain amount deposited ?
is it triggered at a certain amount withdrawn ?
is this per hour , day , week ?
is it a combination of these ?
is it random ?
I just can not continue using the exchange if i have no clue if I'll be able to withdraw the BTC or not as a wait of 24 hours could loss me a lot of money but if i knew what the limits were then i might be able to work within them.
Please explain,
Thank you.
Hello
is it random
I shall Try to open a ticket and send verification next time but at no point has CS or anything on the page where it shows the hold said anything about verifying to clear the block, the closest was "according to the rules of payment verification within 24 hours" from CS, this did not make sense to me at the time. I read the rules of payment and did not see anything plus when BTCe wanted my bank verified they contacted me and asked for it.
Quote
"Our bank may ask your documents due to a high fraud activity. If you seen in your btc-e account a money hold please provide a copy of you ID and utility bill
I pay by OKpay and see nothing like this ?
this has all been very confusing and its only just started doing if for me too so i thought it was a new thing.
If you would have just read the notes right next to the payment data (IBAN, etc.), you would have found:
"Our bank may ask your documents due to a high fraud activity. If you seen in your btc-e account a money hold please provide a copy of you ID and utility bill in high res quality (>300DPI), create ticket with your ID in subject at https://hdbtce.kayako.com and upload your docs inside"
"Our bank may ask your documents due to a high fraud activity. If you seen in your btc-e account a money hold please provide a copy of you ID and utility bill in high res quality (>300DPI), create ticket with your ID in subject at https://hdbtce.kayako.com and upload your docs inside"
I just had the same problem....they hold my BTC's...I´m waiting for the support's answer... but last time I got an answer from them it was a bloody joke...like using google translate but wrongly...bloody hell...anyway let's wait for the answer...
Never had any issues with BTC-e. They put this money hold on my account after a large deposit, then after providing verification, they almost immediately removed the money hold.
I recently made another deposit and was not asked for verification documents a second time.
I've been trading on btc-e for 6 months without problem.
I recently made another deposit and was not asked for verification documents a second time.
I've been trading on btc-e for 6 months without problem.
Had the same situation. I've sent them the requested documents and I was cleared in about 3 hours.
(yes, I agree that they have no reason for requesting it - but I had much to loose if I wouldn't)
Took BTC and ran for the hills ... I'm never going back there - their customer support is bad, real bad (worse than their english) - if they would at lest notify you that your withdrawals are frozen, but noooo - you have to find it the hard way ...
(yes, I agree that they have no reason for requesting it - but I had much to loose if I wouldn't)
Took BTC and ran for the hills ... I'm never going back there - their customer support is bad, real bad (worse than their english) - if they would at lest notify you that your withdrawals are frozen, but noooo - you have to find it the hard way ...
Three threads on BTCe just on the first page of this forum section. Remind me not to use them.
You made a depsoit so now the bank is asking for your ID...
What ridiculous 'customer service' this was their response
"Because you deposit then bank ask"
...wtf? None of my questions answered
"Because you deposit then bank ask"
...wtf? None of my questions answered
May be a password/email change.
Try emailing support and if everything is on the up and up you should have no problem getting the cash out earlier then the wait time.
Try emailing support and if everything is on the up and up you should have no problem getting the cash out earlier then the wait time.
Same thing they asked me. Likely because you sent a USD wire and their bank has stopped wanting to deal with US/USD wires at all (their deposit page says no US bank transfers).
So be happy they don't just reverse it
So be happy they don't just reverse it
Support gets back to me with:
"Hello
Our bank ask you provide a copy of you ID and utility bill in high res quality (>300DPI) due to high fraud activity."
I have responded with:
"Hi,
you wrote: "Our bank ask you provide a copy of you ID and utility bill in high res quality (>300DPI) due to high fraud activity." in response to my ticket.
1. I am withdrawing bitcoin, nothing to do with your bank.
2. Why do I have to do this? I did not know BTCe had a verified service?
3. Why cant I withdraw my bitcoin, I want to withdraw Bitcoin and not USD with your bank.
4. All I have done is deposit to your bank, why do they suspect fraud transactions?
Please answer above first.
Thanks"
I am verified with Gox and Bitstamp but this seems fishy, if they want me to be a verified account then that should affect my ability to deposit not withdraw BTC...My deposit was obviously accepted and i bought BTC with it however when withdrawing it this happens. Happy to receive my money but not give it back...
"Hello
Our bank ask you provide a copy of you ID and utility bill in high res quality (>300DPI) due to high fraud activity."
I have responded with:
"Hi,
you wrote: "Our bank ask you provide a copy of you ID and utility bill in high res quality (>300DPI) due to high fraud activity." in response to my ticket.
1. I am withdrawing bitcoin, nothing to do with your bank.
2. Why do I have to do this? I did not know BTCe had a verified service?
3. Why cant I withdraw my bitcoin, I want to withdraw Bitcoin and not USD with your bank.
4. All I have done is deposit to your bank, why do they suspect fraud transactions?
Please answer above first.
Thanks"
I am verified with Gox and Bitstamp but this seems fishy, if they want me to be a verified account then that should affect my ability to deposit not withdraw BTC...My deposit was obviously accepted and i bought BTC with it however when withdrawing it this happens. Happy to receive my money but not give it back...
Why are you reserving the second post on a bunch of threads? I'm lost, is this going to be some advertising ploy?
He's obviously pre-mining an alt currency akin to Abstract Coin only this one will be based on the scarcity of 2nd posts.
Hi,
When I try to withdraw BTC on BTCe I get this error, has anyone had this before? I have no idea what this is as I usually have no problem with BTCe....
When I try to withdraw BTC on BTCe I get this error, has anyone had this before? I have no idea what this is as I usually have no problem with BTCe....
Did you just make a deposit?
E-mail their support, i'm sure they will get it fixed up for ya.
I had the same problem last week (try searching for my thread, i don't know where it went).
Reserved.
I believe though, that you should read their part of rules in Russian as well. It is not an error.
I believe though, that you should read their part of rules in Russian as well. It is not an error.
Why are you reserving the second post on a bunch of threads? I'm lost, is this going to be some advertising ploy?
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