So let me get this straight: the only reason people were getting BTC refunds was because Dave and Lukas were urging Tom to. Then Tom is supposed to provide crucial information about the ASICs, and instead he packs up and leaves town. Their bank account does not have enough funds to process CC refunds because Tom was in charge of that, too. Now, we have no idea where Tom is, we don't know if people are even going to be getting refunds (CC or BTC), the BTCFPGA forum is still under lockdown, and we have absolutely zero information about the status of the bASIC's development. And all of this is directly from the 2 remaining bASIC team members. Talk about a shit storm!
According to Dave, funds have been wired to the merchant account to cover the CC refunds (you normally wouldn't keep huge amounts in that account so there's nothing suspicious about that) - he needed to confirm that those funds had been credited to the merchant account before he could process any more CC refunds.
At this point there should be updates every 12 hours. Continually asking customers to give you a couple more days to sort shit out and then not having it sorted out when you're given that grace period is pretty much setting the project up for certain failure.
It's also disturbing that there has been no report on "where the project is up to". While the new team will obviously want to confirm this for themselves, Tom should have been totally aware of where the project was up to at any given time and in fact it's impossible for him to give assurances about March delivery without knowing that.
Don't ask people to wait a couple more days for more information and then fail to deliver it. No-one's going to take any of your "guarantees" seriously unless you start delivering the information you promised on schedule. If you don't want people initiating charge backs, then give them a reason not to - like that "hard date" for a video which was promised but hasn't been delivered.
You're doing yourselves no favours by keeping the identity of the new team a secret - people are cancelling because they cannot make a decision about whether to trust the new team until they know who's going to be running the project and they already don't trust those who are apparently still in charge.