I am sure they are not going to resolve this and they will write that they can not provide any details.
Stay away from this scam site.
I am a person who likes transparent things and this is the casino that most asks not to be here, the members who have more weight and reputation say it, I know that many of them protect so that people who have doubts about their site don't get scammed.
Sometimes you do not understand that there are players who find it difficult to find their money to be able to play and that you or Casio take it from them, or scam them, that is not good, if 1xbit's reputation has been negative by 1 person, You can give yourself the benefit of the doubt, but there are many who are supporting that they are scams, and that is something that causes alert, in my case I do not approach 1xbit, and I have seen that 1 xbet is from the same company.