Just wondering how much you've won, last time of your bet? Was it triggered because you won so much?
Not a single step closer to a solution. They're simply not answering.
Here you can follow the case with all the details and relevant screenshots: https://bitcointalksearch.org/topic/resolved-1xbitcom-suspended-account-without-a-reason-no-replies-43-btc-1775566
It looks like person that is responsible for Bitcointalk is back!
As i wrote before they don't check this thread often, but i'm sure that they will clear this situation.
I don't belive that with so many players coming from Bitcointalk, the only ones that have complains are "Newbies"
And i'm not speaking about you know, because you did correct thing - now everything will have to be resolved as it should to be.
Lets see how it goes, there are two open scam accusations thread atm and both are from "newbies" which you may think not valid accusation but both accusations ha valid proofs imho. Hopefully, it can be fixed very soon as they have been waiting too long time for their money.
Perhaps you are right, they dont check this thread often but not answering email is different thing and it is not good behavior. They should give better services after this issue is solved.
if that issue will not been replinish well that will stain the reputation of this business and provably many critics will come to question their credibility, look up for cloudbets thread you can actually see many bad claim against them and surely this thread will became same as them if they dont resolve the issue immediately. They should be attaintive so that they will act according to what their costumers says about the error by using their site.