I have responded to your e-mail. I'm very sorry the missing Canadian Gold Maple Leaf Coins ruined your holiday and has caused this stress/inconvenience. We will be shipping the missing Canadian Gold Maple Leaf Coins to you when our vendor is open and we can order from them which will be next week. The issue of who is at fault, whether Fedex stole them etc, is not going to affect the outcome and time frame of when we will be able to get these coins your way. We would not let an insurance claim in this case cause delays and we will be sending you the missing product you ordered.
You are welcome to call us 8am-5pm MST if you'd like reassurance via phone as we are back in the office today.
Topic: Amagi Metals - Best Prices of Gold & Silver for Bitcoins - page 22. (Read 135736 times)
I would agree that Amagi takes forever to ship products. I've ordered dozens of times from them for personal and business reasons with several being large orders. While I wish their communication and delivery times were better, they have ALWAYS come thru. Occasionally, they send part of an order when the entire order isn't available. Just today I received one of my several outstanding orders, which ironically included a gold Canadian Maple.
The issue is not about the gold not being in my hand. The issue is about them not admitting that they made a mistake and because of how long ago the order was placed I can not keep waiting for them to solve their own problems. To protect my rights as a consumer I am forced to react here. Had they confirmed they made the mistake (like she said she would have done by now) and they will ship the missing gold it as soon as they get more gold in that would have been fine. However for them to claim they are too busy to look into it and I should just wait for them is not an option. Like the sheriff recommended I do, we give them until the 31st and then we will press charges. Had they admitted they had made a mistake it would be completely different. If this is not resolved by the 31st the case for fraud is strong enough that my local Sheriff will assist me in the criminal investigation.
You must be pretty rich to just write off 10 oz of gold. I'm pretty sure that is a significant amount to most of their customers.
You must be pretty rich to just write off 10 oz of gold. I'm pretty sure that is a significant amount to most of their customers.
That's a much more reasonably written statement.
It's still essentially "Winter shutdown" for most businesses except storefront retail in the USA.
10oz of gold is a decent amount, but it's nowhere near enough for a business of their size to be trying to scam people over.
I still think your timeline of "You haven't fixed it by Christmas so I'm going to give you until New Years (2 business days, a weekend, and more holiday for a lot of company) before I CALL THE COPS ON YOU" is amusingly unreasonable.
Especially when dealing with metals companies. It's not a particularly quick moving business, and that's just part of buying metals in my experience.
...
Where, exactly, did they lie to you? Further, I've yet to see anything that actually looks like "criminal fraud" yet... I see a petulant, somewhat irrational buyer who is demanding unreasonable things, though.
It takes time to dig up tapes, find when your order was packed, talk to the people who packed it, etc - especially if they're on vacation for Christmas (as is quite common in this country).
...
Quote
The fact that you could careless about your customer, after you made a mistake and then lied to him is just beyond what a normal human being would do. You should have spent the 15 mins resolving this because you will now have to spend countless hours/days trying to defend your criminal fraud in court.
Where, exactly, did they lie to you? Further, I've yet to see anything that actually looks like "criminal fraud" yet... I see a petulant, somewhat irrational buyer who is demanding unreasonable things, though.
It takes time to dig up tapes, find when your order was packed, talk to the people who packed it, etc - especially if they're on vacation for Christmas (as is quite common in this country).
...
The way I read this was "Fuck you, it is Christmas and we don't care about you"
You /do/ realize that most businesses in the US are closed for Christmas, and many are functionally closed for the few days before and the week through New Years? It's not entirely unreasonable to believe that their suppliers are actually closed for the holidays.
Further, the mail system is badly overwhelmed during the few days leading up to Christmas, and the last thing I'd want (personally) is a shipment of metal sitting around in the mail system over a holiday, or getting run through when there were a lot of seasonal workers hired for a few weeks to move packages.
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I want you to know that I talked with the Sheriff last night and we will be making an official complaint on the 31st if this is not resolved. We will then be making a complaint with both the attorney General of Missouri and Colorado. After this we will take your company to court and seek damages.
... so after a week with businesses being closed/low staff, you're going to file a POLICE REPORT for... what, exactly? Give them a chance to fix the issue. If they have to order more coins (which it appears they do), then it may take a bit for them to resolve it.
Damages? The reasonable "damages" would seem to be "If 15 coins were packed, send another 10. If 25 coins were packed, get insurance involved because they went missing somewhere in the mail system, and figure it out from there."
"It's Christmas and I don't have my stuff, and if you don't fix it by New Years I'm going to get the police involved!" is pretty damned unreasonable, IMO.
Quote
The fact that you could careless about your customer, after you made a mistake and then lied to him is just beyond what a normal human being would do. You should have spent the 15 mins resolving this because you will now have to spend countless hours/days trying to defend your criminal fraud in court.
Where, exactly, did they lie to you? Further, I've yet to see anything that actually looks like "criminal fraud" yet... I see a petulant, somewhat irrational buyer who is demanding unreasonable things, though.
It takes time to dig up tapes, find when your order was packed, talk to the people who packed it, etc - especially if they're on vacation for Christmas (as is quite common in this country).
Quote
Edit: You also lost a few 100k in orders over the coming year from myself, family and friends. They will never deal with a company that acts this unprofessional. This is beyond belief.
I can't speak for Amagi Metals, but I do sell some fairly custom, expensive hardware (see my sig). We've had issues with some of it being damaged in shipping, and when we have to replace hardware, it can take a while to get the replacements to the customer as we don't keep a huge inventory of parts. If I were dealing with a customer like you, I'd be glad to not have your orders in the future. I much prefer dealing with people who understand that things happen, and while we'll make it right, it /takes time/ to resolve things properly.
Further, if I were in your shoes, I'd post about the issue, but not copy/paste the support emails into the thread for a blow by blow unless things didn't get resolved for a substantial period of time. You're not coming across as the more rational side here.
Hey Amagi - care to help us track down creativex (aka Timonex aka Eric Corlew), who has ordered multiple items from you over the last year or so? Thx
https://bitcointalksearch.org/topic/creativex-basic-mining-331573
https://bitcointalksearch.org/topic/creativex-basic-mining-331573
Received my $10k+ Thanksgiving order in just under 3 weeks. Thanks Amagi Metals! Will be ordering again soon.
Order from reliable companies who blend bitcoin into an existing, established, well regarded business. Like, say, Amagi Metals.
I've ordered a lot from them, and other than the slow shipping (which I genuinely don't object to - I'm ordering metal to hold long term), I have no complaints and they have been excellent about customer service.
Shit happens. Shit happening is not sufficient reason to call a company a scammer when they have not yet had a chance to respond to it.
I've ordered a lot from them, and other than the slow shipping (which I genuinely don't object to - I'm ordering metal to hold long term), I have no complaints and they have been excellent about customer service.
Shit happens. Shit happening is not sufficient reason to call a company a scammer when they have not yet had a chance to respond to it.
+1. I've ordered quite a few times from Amagi and trust them with very significant amounts of funds. Customer service has been top-notch. If it takes a few days to ship -- big deal. I'd imagine it costs them a *very* large amount of money to keep huge amounts of metals around for immediate shipping. Sometimes it might take a bit to replenish stock.
You are awesome Bitweasil! Once again a voice of reason on our thread. Thank you!
No problems.
I've fought with shipping issues as well. I can't suggest shipping servers via FedEx, for instance... at least 50% of them arrived without being demolished in transit!I think a lot of people miss that Amagi is actually a large, well established metals dealer outside the bitcoin realm, and that you're in it for the long haul. You're not a guy shipping silver/gold from his garage selling purely on this forum, and as far as I can tell, the bitcoin stuff has been driving an insane amount of growth and volume that you guys weren't entirely anticipating.
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at [email protected]. We'd be happy to review your order specifically.
I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this:
Quote
Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation.
Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours.
No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours...
I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind".
Where did you send us an email? All emails processed through our contact page and [email protected] have been answered with the exception of a few emails from last night.
Sent to Jillian at [email protected] Dec 13 10:08pm from [email protected]
(edit) I spoke to Jillian today she was very understanding and helpful. She said that my order should be here by Sat and that you are all backed up in the shipping facility due to heavy volume of pre-orders that where placed before my order. That is exactly what type of explanation I looking for. I hope that you all can get your orders out before the holiday and I want to say thanks again to Jillian for providing such friendly and informed help.
Left our office yesterday as promised! It was a pleasure working with you.
The remaining 4/5 of my order has been received in full. Thanks amagi!
You are very welcome!
Ordered 25 gold maples. I only received 15.
I am very very very unhappy.
I expect this to be resolved immediately.
Edit: I called them, and told them I was missing the 10 coins. She said the would check the videos first but should have the 10 coins shipped out next week.
I will update this as soon as they get back to me or I get a tracking number.
I am very very very unhappy.
I expect this to be resolved immediately.
Edit: I called them, and told them I was missing the 10 coins. She said the would check the videos first but should have the 10 coins shipped out next week.
I will update this as soon as they get back to me or I get a tracking number.
We are researching this. Thank you for contacting us regarding the missing coins. Our apologies again for the shipping error. We should have some updates for you Monday.
So many scammers in BTC land. What's one to do. 
They might have made an accident, shit happens. At least they are looking into it, and I trust they will in the end do the right thing.
Thank you very much Chaang for letting this situation be public.
I personally will be watching the resolution of this, I was contemplating an order and after I read this I decided to wait. If this is resolved professionally in a quick manner then I will go ahead with my order. You've done the community a great service by letting the public know things may be going wrong and also by giving AmagiMetals a chance to prove themselves and show their honesty.
Hehe, yes shit does happen. I would hate to be the person putting those gold coins into the boxes.
The lady I called seemed to be honestly concerned. Also not at all surprised so I kinda wonder if this has happened more than once recently. Anyway since they have it on tape I'm sure it will get sorted.
I was indeed very concerned and want to help resolve the issue for you quickly. Thank you for pointing that out. As for the not surprised part, we are trained to provide calm, friendly, and polite customer service. Would you have it any other way?
So many scammers in BTC land. What's one to do.
Order from reliable companies who blend bitcoin into an existing, established, well regarded business. Like, say, Amagi Metals.
I've ordered a lot from them, and other than the slow shipping (which I genuinely don't object to - I'm ordering metal to hold long term), I have no complaints and they have been excellent about customer service.
Shit happens. Shit happening is not sufficient reason to call a company a scammer when they have not yet had a chance to respond to it.
You are awesome Bitweasil! Once again a voice of reason on our thread. Thank you!
So many scammers in BTC land. What's one to do.
Order from reliable companies who blend bitcoin into an existing, established, well regarded business. Like, say, Amagi Metals.
I've ordered a lot from them, and other than the slow shipping (which I genuinely don't object to - I'm ordering metal to hold long term), I have no complaints and they have been excellent about customer service.
Shit happens. Shit happening is not sufficient reason to call a company a scammer when they have not yet had a chance to respond to it.
So many scammers in BTC land. What's one to do.
They might have made an accident, shit happens. At least they are looking into it, and I trust they will in the end do the right thing.
Thank you very much Chaang for letting this situation be public.
I personally will be watching the resolution of this, I was contemplating an order and after I read this I decided to wait. If this is resolved professionally in a quick manner then I will go ahead with my order. You've done the community a great service by letting the public know things may be going wrong and also by giving AmagiMetals a chance to prove themselves and show their honesty.
Hehe, yes shit does happen. I would hate to be the person putting those gold coins into the boxes.
So many scammers in BTC land. What's one to do.
The remaining 4/5 of my order has been received in full. Thanks amagi!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at [email protected]. We'd be happy to review your order specifically.
I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this:
Quote
Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation.
Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours.
No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours...
I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind".
Where did you send us an email? All emails processed through our contact page and [email protected] have been answered with the exception of a few emails from last night.
Sent to Jillian at [email protected] Dec 13 10:08pm from [email protected]
(edit) I spoke to Jillian today she was very understanding and helpful. She said that my order should be here by Sat and that you are all backed up in the shipping facility due to heavy volume of pre-orders that where placed before my order. That is exactly what type of explanation I looking for. I hope that you all can get your orders out before the holiday and I want to say thanks again to Jillian for providing such friendly and informed help.
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at [email protected]. We'd be happy to review your order specifically.
I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this:
Quote
Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation.
Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours.
No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours...
I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind".
Where did you send us an email? All emails processed through our contact page and [email protected] have been answered with the exception of a few emails from last night.
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at [email protected]. We'd be happy to review your order specifically.
I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this:
Quote
Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation.
Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours.
No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours...
I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind".
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