Topic: Amagi Metals - Best Prices of Gold & Silver for Bitcoins - page 22. (Read 135736 times)

I have responded to your e-mail. I'm very sorry the missing Canadian Gold Maple Leaf Coins ruined your holiday and has caused this stress/inconvenience. We will be shipping the missing Canadian Gold Maple Leaf Coins to you when our vendor is open and we can order from them which will be next week. The issue of who is at fault, whether Fedex stole them etc, is not going to affect the outcome and time frame of when we will be able to get these coins your way. We would not let an insurance claim in this case cause delays and we will be sending you the missing product you ordered.

You are welcome to call us 8am-5pm MST if you'd like reassurance via phone as we are back in the office today.

I would agree that Amagi takes forever to ship products.  I've ordered dozens of times from them for personal and business reasons with several being large orders.  While I wish their communication and delivery times were better, they have ALWAYS come thru.  Occasionally, they send part of an order when the entire order isn't available.  Just today I received one of my several outstanding orders, which ironically included a gold Canadian Maple.

That's a much more reasonably written statement.

It's still essentially "Winter shutdown" for most businesses except storefront retail in the USA.

10oz of gold is a decent amount, but it's nowhere near enough for a business of their size to be trying to scam people over.

I still think your timeline of "You haven't fixed it by Christmas so I'm going to give you until New Years (2 business days, a weekend, and more holiday for a lot of company) before I CALL THE COPS ON YOU" is amusingly unreasonable.

Especially when dealing with metals companies.  It's not a particularly quick moving business, and that's just part of buying metals in my experience.

Goat being "a petulant, somewhat irrational buyer who is demanding unreasonable things".  No way stop it.

You /do/ realize that most businesses in the US are closed for Christmas, and many are functionally closed for the few days before and the week through New Years?  It's not entirely unreasonable to believe that their suppliers are actually closed for the holidays.

Further, the mail system is badly overwhelmed during the few days leading up to Christmas, and the last thing I'd want (personally) is a shipment of metal sitting around in the mail system over a holiday, or getting run through when there were a lot of seasonal workers hired for a few weeks to move packages.


... so after a week with businesses being closed/low staff, you're going to file a POLICE REPORT for... what, exactly?  Give them a chance to fix the issue.  If they have to order more coins (which it appears they do), then it may take a bit for them to resolve it.

Damages?  The reasonable "damages" would seem to be "If 15 coins were packed, send another 10.  If 25 coins were packed, get insurance involved because they went missing somewhere in the mail system, and figure it out from there."

"It's Christmas and I don't have my stuff, and if you don't fix it by New Years I'm going to get the police involved!" is pretty damned unreasonable, IMO.


Where, exactly, did they lie to you?  Further, I've yet to see anything that actually looks like "criminal fraud" yet... I see a petulant, somewhat irrational buyer who is demanding unreasonable things, though.

It takes time to dig up tapes, find when your order was packed, talk to the people who packed it, etc - especially if they're on vacation for Christmas (as is quite common in this country).


I can't speak for Amagi Metals, but I do sell some fairly custom, expensive hardware (see my sig).  We've had issues with some of it being damaged in shipping, and when we have to replace hardware, it can take a while to get the replacements to the customer as we don't keep a huge inventory of parts.  If I were dealing with a customer like you, I'd be glad to not have your orders in the future.  I much prefer dealing with people who understand that things happen, and while we'll make it right, it /takes time/ to resolve things properly.

Further, if I were in your shoes, I'd post about the issue, but not copy/paste the support emails into the thread for a blow by blow unless things didn't get resolved for a substantial period of time.  You're not coming across as the more rational side here.

+1

Hey Amagi - care to help us track down creativex (aka Timonex aka Eric Corlew), who has ordered multiple items from you over the last year or so? Thx

https://bitcointalksearch.org/topic/creativex-basic-mining-331573

http://31.media.tumblr.com/tumblr_m0sjo6TdLQ1rqfhi2o1_250.gif

Received my $10k+ Thanksgiving order in just under 3 weeks.  Thanks Amagi Metals!  Will be ordering again soon.

+1.  I've ordered quite a few times from Amagi and trust them with very significant amounts of funds.  Customer service has been top-notch.  If it takes a few days to ship -- big deal.  I'd imagine it costs them a *very* large amount of money to keep huge amounts of metals around for immediate shipping.  Sometimes it might take a bit to replenish stock.

No problems.    I've fought with shipping issues as well.  I can't suggest shipping servers via FedEx, for instance...  at least 50% of them arrived without being demolished in transit!

I think a lot of people miss that Amagi is actually a large, well established metals dealer outside the bitcoin realm, and that you're in it for the long haul.  You're not a guy shipping silver/gold from his garage selling purely on this forum, and as far as I can tell, the bitcoin stuff has been driving an insane amount of growth and volume that you guys weren't entirely anticipating.

Left our office yesterday as promised! It was a pleasure working with you.
You are very welcome!


We are researching this. Thank you for contacting us regarding the missing coins. Our apologies again for the shipping error. We should have some updates for you Monday.
I was indeed very concerned and want to help resolve the issue for you quickly. Thank you for pointing that out. As for the not surprised part, we are trained to provide calm, friendly, and polite customer service. Would you have it any other way?
You are awesome Bitweasil! Once again a voice of reason on our thread. Thank you!

Order from reliable companies who blend bitcoin into an existing, established, well regarded business.  Like, say, Amagi Metals.

I've ordered a lot from them, and other than the slow shipping (which I genuinely don't object to - I'm ordering metal to hold long term), I have no complaints and they have been excellent about customer service.

Shit happens.  Shit happening is not sufficient reason to call a company a scammer when they have not yet had a chance to respond to it.

Thank you very much Chaang for letting this situation be public.

I personally will be watching the resolution of this, I was contemplating an order and after I read this I decided to wait. If this is resolved professionally in a quick manner then I will go ahead with my order. You've done the community a great service by letting the public know things may be going wrong and also by giving AmagiMetals a chance to prove themselves and show their honesty.

Hehe, yes shit does happen. I would hate to be the person putting those gold coins into the boxes.

So many scammers in BTC land.  What's one to do.   

The remaining 4/5 of my order has been received in full. Thanks amagi!

Sent to Jillian at [email protected] Dec 13 10:08pm from [email protected]

(edit) I spoke to Jillian today she was very understanding and helpful. She said that my order should be here by Sat and that you are all backed up in the shipping facility due to heavy volume of pre-orders that where placed before my order.  That is exactly what type of explanation I looking for. I hope that you all can get your orders out before the holiday and I want to say thanks again to Jillian for providing such friendly and informed help.

Where did you send us an email? All emails processed through our contact page and [email protected] have been answered with the exception of a few emails from last night.

No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours...

I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind".