I made this account for the sole purpose of giving this review.
I am a longtime user of this service and have never had a issue of any sort. My transactions range from 500$-20k$ at a time. My coins have always moved very quickly and without issue.
I recently made a transaction (10,000$+) and find that my btc has made it to bitmixer but from bitmixer to my forwarding address the transaction isn't confirming.
This is the first time I have had a need to use there support. After submitting a ticket, I received what appears to be a automated email back giving me a number and that they will look into it.
I will post here and inform everyone of my experience as it happens.
Here, try ViaBTC's acceleration service:
https://www.viabtc.com/tools/txaccelerator/When anyone (you or anyone else) sends BTC with a fee of
BTC0.0001 or greater, ViaBTC's service will help move things along. After using several times, only once has a trx taken more than 2 hours (after) to confirm for me. I have used it with bitmixer payments to me.
Hint: use the ViaBTC service right after the top of the hour (say: 9:01 or so).
YMMV
Also, if bitmixer got back to you, you will probably get your problem resolved. Keep patiently working with them. That's what I did when I had my issue (years ago).