Topic: [ANN] Bittrex - Next generation exchange (btc/ltc/eac/ppc/rdd/ftc/and more) - page 116. (Read 167989 times)

If I enter a bank and the cashier asks me to identify myself before depositing into a third party's account, and I don't carry my ID with me, should the cashier keep the money I intended to deposit?

Re: Disallowance of the right of legacy users to withdraw funds

Actually, 'Ryan',

What Bittrex is engaged in here, legally, is known as fraudulent misrepresentation. In the law of contracts, Bitrex, the obligor, made an offer to the consumer, the obligee, by stating specific terms to induce said obligee into assenting; thereby exchanging valuable consideration and forming a binding agreement by the acceptance of said consumer deposit; Consequently, Bitrex has by construction entered into a binding obligation to the initial asseverated terms.

Now, with what may be construed as unreasonable notice, Bitrex has opted to alter the terms of the contract (a modification), which appears, prima facia, to create a 'new' agreement that gives the obligor, Bitrex, an unreasonable advantage (unconscionable) over a weaker party, and therefore gives the consumer full legal rights to accept or decline said new offer (in a unilateral modification, the other party may assent or rescind); in-point of fact, the obligee (consumer) has already performed his end of the initial bargain by the delivery of said consideration by depositing into an account at Bittrex.

Subsequently, only the obligor, Bittrex, is left to fulfill its initial obligation to the original terms, else the initial agreement is now fully avoidable (full rights to void any prior arrangement) by the consumer.


Ergo, by inference, either through fraud, misrepresentation, or otherwise ineptness, Bittrex has unreasonable modified its terms without giving the obligee his legal option to rescind the new offer of contract, and has therefore unjustly enriched itself at its customer detriment.

Legal Definition; Misrepresentation
"An assertion or manifestation by words or conduct that is not in accord with the facts.
Misrepresentation is a tort, or a civil wrong. This means that a misrepresentation can create civil liability if it results in a pecuniary loss.
To create liability for the maker of the statement, a misrepresentation must be relied on by the listener or reader. Also, the speaker must know that the listener is relying on the factual correctness of the statement. Finally, the listener's reliance on the statement must have been reasonable and justified, and the misrepresentation must have resulted in a pecuniary loss to the listener. A misrepresentation need not be intentionally false to create liability. A statement made with conscious ignorance or a reckless disregard for the truth can create liability. Nondisclosure of material or important facts by a fiduciary or an expert, such as a doctor, lawyer, or accountant, can result in liability."


The point being, a unilateral modification in effect creates a new offer, therefore giving the obligee the right to accept or refuse said new offer, with a reasonable opportunity to extricate himself, in full or otherwise, from the antecedent one; wherein, the effect in this case, by deprivation of property (intangibles), may in fact create for Bittrex the additional tort of Larceny by extortion, or deprivation of rights/property; Whereby one party intends to deprive another party of his belongings; which is not only a civil, but a criminal tort.


BUT WAIT, THERE'S MORE!


Here is yet an additional legal term to forward to your seemingly incompetent team of Lawyers: Larceny; defined. 1. A person steals property and commits larceny when, with intent to deprive another of property or to appropriate the same to himself or to a third person, he wrongfully takes, obtains or withholds such property from an owner thereof.


Conclusively, should Bitrex have intentionally misrepresented a material fact to induce a consumer into engaging (depositing funds) in a commercial transaction on the subsequent understanding of rights to said deposits, without full disclosure to potentially subsequent mala fide or otherwise unconscionable term (the present modification), what we have left here may simply be a case of Fraud in the Inducement, which, a priori, creates a Void contract; giving the consumer full rights to rescind and withdraw his funds, immediately.


Subsequently, if the consumer has relied on the initial terms of service to his detriment...wherein Bittrex has now unjustly enriched itself, well, it seems Bitrex may be in a bit of a pickle, wouldn't you agree?


So...'Ryan', what's it gonna be? Allow the people their legal right to rescind and withdraw their money, or open yourselves to a cause of action for potential torts; e.g. compensatory...or possibly punative damages....


Ask yourself in these situations, what would Jesus do?

If the problem is just that legacy users must verify, why not state it clearly with a warning on their site? To get them to deposit first?

I'm really happy with Bittrex as for now. Moved from polo who's support seems to be going down really bad.

I've had my problem solved meanwhile, and as I said in another thread, I think Bittrex's problem is their FAQ regarding account verification. They should state there that even Legacy accounts must verify themselves and state more clearly that if you only need Basic Verification you should do BOTH verification steps.

They should also update their FAQ regarding the "ACCOUNT_DISABLED" error, as their link on the withdrawal page when this error occurs doesn't even list said error.


I did indeed log from a different IP. I always wondered if that was part of the issue.


Any particular reason for this? I indeed have a legacy account.


I now see why I couldn't seem to join... Wrong link.


How would one be able to apply?


Hummm, so maybe meanwhile they disabled deposits on locked accounts. If so, good call.

Have you tried to withdraw as well and if you are a verified account holder? Can you confirm please?

Thanks

Not my case, I could create one BCC address without problems. Balance of account before BCC deposit near to zero.
After that,...,"ACCOUNT_DISABLED"

Are you a verified user of bittrex? Im just curious if the account disabled only shows up for unverified accounts.

Im verified but im having some hesitation if i will fund my account now or should i wait for the problem to get resolved. My fear is I don't want to get my bitcoin stucked with them. If this are all true then maybe they are having some liquidity problem so they are disabling all accounts to hold on the funds of the account holder. They should at least give reason why they are disabling the account. An email message will do explaining why account got disabled.

Without any notice then ticket complaint will flood their support asking tons of why? Why? Why? And then it will also eat up their time answering each an every ticket.

I tried to withdraw 0.00049 for testing purpose and I got this message "ACCOUNT_DISABLED "
Also when trying to deposit it wont generate a bitcoin address. I click 'get new address' and it gets stuck saying "Generating address ...". There is a QR code but I dont trust it's going to work, what with the account disabled error and no actual address.

Having a little hiccups due to sudden new users is quite logical and understandable. With recent eh, issue with polo, a lot of member thst usually trade on polo are now running to bittrex, creating a major increment in both activities and volumes, and of course ticket problems too. I only want to say good luck and keep trying, Ryan.

And for other users, at least their official. Is still replying and actively responding your issues on a lot of medias, so in my oponion, you should not worry..began worrying when the admins are withdrawing themselves from public.

Unverified account limits will remain where they are now for legal purposes.  Please preform a Basic or Enhanced verification to increase the limits. 

Basic verification does not access for anything that is not already a public record.  If that fails you can also verify via SMS on your mobile device.

Hi,

The only issue we are having is a delayed support time due to an enormous amount of new users over the last few days.  I have new support agents starting almost daily to help handle the ticket load.

There are many reasons why an account can be locked without notice. Examples include, but are not limited to, abusive API usage, suspicious activity such as logging in from a different ip range on a dormant account, or knowingly or unknowingly participating in illegal trades, and in rare cases accounts are disabled when we see a suspicious deposit.

We understand the value of privacy and the concern this may cause you. We treat your information with a high level of care and respect.

Unfortunately, when suspicious activity occurs on an account, we have a legal duty to both investigate and know the identity of the user. This is especially the case if your account is a legacy account.

The majority of issues you see that people post are user error or lack of following instructions.


If you are not getting the support you need please come to our slack channel, you can get an invite here, http://slack.bittrex.com, then you will be able to join our slack, https://bittrex.slack.com Once in slack you can join #customer-support and post your ticket and an agent will get back to you.


I apologize for the delay in support and promise we are doing nothing but making sure we continue to hire agents to get to customer concerns in a more timely fashion.

Ryan @ Bittrex

https://twitter.com/BittrexExchange seems to be extremely active. If that account doesn't reply you, they don't want to.

Thank you. OP's account seems to be inactive. Do you or anyone know who else can I PM my ticket ID?

ltcifc, it seems they are disabling every other account. They promise 24h resolution of this problem but, unless they hire more support personnel, I find it difficult for those tickets to be solved anywhere nearly that deadline.

I will try to make this short, cos nobody have time for boring posts.
Im daily trader, trading crypto since 2013. Probably used all exchanges, but never Bittrex( thats before Aug 1st)
I had accoount on Bittrex, not sure when i open it, but never got any funds.
Couple of weeks ago i got email from Bittrex with login information to my account from IP that i didnt recognized.
I didnt have 2fa enabled, so I clicked the link in my acc. and disable it. After that i enable 2fa, changed password and send
ticket to support and asked if there is anything else that i can do. No answer, but website states that account will be disabled for
at least 24hours after contacting support. Great, np, i had no funds, so OK. Life goes on.

Last week, fork was happening and since my funds were in Poloniex, and they didnt say anything about matching BTC with BCC,
I decided to transfer my funds, 2.77BTC, to Bittrex. And that's what i did.
Fork happened, got matched with 2.77BCC, and went out for biz(doesn't matter)
When i got back home, BTC-BCC trading already started, so i was pissed off that i didnt catch the wave from bottom,
but price was still great to buy, 0.12, with LOTS of volume. It was already late, so i decided to go all in with my funds and go to sleep.
I setup everything, went allin with 2.77BTC, clicked confirm, and guess what? ACCOUNT DISABLED. WTF???
Than it hit me that couple of weeks ago i dissable it and its not enabled yet. FUCK. Whatever, i went to sleep.
When i wake up, BCC was 0.4, x3+ from my wanted trade. Fuck it, lost 6-7btc. At least i was left with 2.77BCC that i was matched.
I decided to sell them at $1000, setup everything, clicked confirm and yes, ACCOUNT DISABLED.
Account is still disabled, my funds are locked, support is not answering. I also tried contacting Richiela on Twitter, LinkedIn and its
same as support, NO ANSWER. For the past 5-6 days im writing to support and they are ignoring me.
If anybody have any info on how to contact Bittrex or how to resolve this, it would be much appreciated.

It depends on where you are located. I personally use Kraken, which even though it has had and has lots of problems with its trading engine, has not had general deposit or withdrawal problems so far.

You must however be careful when setting up 2FA on Kraken. It's not as straightforward as it might seem and you might end up with your account being able to be unlocked without any 2FA code.

A couple of weeks ago i opened an account with poloniex for i want to start trading but i have read that they are having some problem. So i did not continue to transfer funds to them.

Then i research and find bittrex as the next option, so a few days ago i opened an account with bittrex and got verified as well. I just need to transfer fund to start trading. Now bittrex is encountering problem and disabling account and suspending withdrawal.

My question is, what is the next best exchange to do my trading?

I must however say that Bittrex, among many other exchanges, are having problems way too often.

I posted a thread about this here.

Good luck finding a solution. If you post the ticket ID here they will be able to identify your problem.