How can I contact with Bittrex support.
It seem they dint respond at all. Its almost 2 days and no respond.
I miss so many dip opportunity.
Please Bittrex UNLOCK my account ASAP. P Lease!!!!!!
#159422
I cannot forgive my self I lose so many dip opportunity! Every single hours I miss the opportunity.
You own the biggest exchange with billion of market cap, how can you support are like this?
OMG!
I'm so stressed. I commented on facebook, slack, forum, now I dont know what todo anymore.
Inside my account contain almost $300K worth of coins. Please unlock my account so I can start trading.
Topic: [ANN] Bittrex - Next generation exchange (btc/ltc/eac/ppc/rdd/ftc/and more) - page 113. (Read 168064 times)
August 16, 2017, 09:14:27 PM
August 16, 2017, 08:21:49 PM
Guys, on Telegram groups I'm reading about various people who got their Bittrex accounts hacked despite using the 2FA, is it true?!
Its impossible. They don't know what a hack is. Ask them if they enabled their API? If it is then they dont realize that its a key to their account and if someone got hold on it then they can use their account. They just don't understand what an API means and what it can do.
Very simple, don't enable your API.
It's not necessarily a hack, it's a phish. The fake site asks the user for their login and 2FA, then says it failed, wait a few minutes then try again; then when the user tries again, it uses the second 2FA code to withdraw funds. No API required for this, it can be done by front-end HTTP requests.
Quite sophisticated phishing hack, but it's definitely possible (as that is what is happening).
August 16, 2017, 07:19:24 PM
Guys, on Telegram groups I'm reading about various people who got their Bittrex accounts hacked despite using the 2FA, is it true?!
Its impossible. They don't know what a hack is. Ask them if they enabled their API? If it is then they dont realize that its a key to their account and if someone got hold on it then they can use their account. They just don't understand what an API means and what it can do.
Very simple, don't enable your API.
August 16, 2017, 06:05:08 PM
I have 2 opened status tickets on support.bittrex.com and i have not received a reply from Bittrex for 48 hours. What i can do for now. I dont have an idea
August 16, 2017, 03:39:33 PM
Guys, on Telegram groups I'm reading about various people who got their Bittrex accounts hacked despite using the 2FA, is it true?!
How is that even possible?? SCARRRRRYYYY
August 16, 2017, 02:16:25 PM
Guys, on Telegram groups I'm reading about various people who got their Bittrex accounts hacked despite using the 2FA, is it true?!
August 16, 2017, 01:36:29 PM
I have an issue with bittrex so im going to drop this in here in case anyone could help me. I used the electrum wallet instead of electron cash wallet (without realising it until it was to late) to send some bitcoin to bittrex. So i sent 0.5 btc to an address that was not my btc address (it was my btc cash address in bittrex wich on the original btc blockchain doesn't belongs to me). I asked bittrex if they could please refund me back that money, since its technically possible as they have the private key for my btc cash address and the same key can be used for the address on the other blockchain.
They refused helping me, and pointed me to a link on their website saying that only deposits of more than 5000$ would be recovered, as it was a manual operation blablabla....1700 dollars is a lot of money for me and i cannot understand that a exchange service (any service) refuse to help their costumers, even when they are taking a fee for it. Also note that the article they pointed me to was written only several hours before i screwed and given the fact that btc cash is so new also they could have given a grace period of some weeks to people get used to...
They refused helping me, and pointed me to a link on their website saying that only deposits of more than 5000$ would be recovered, as it was a manual operation blablabla....1700 dollars is a lot of money for me and i cannot understand that a exchange service (any service) refuse to help their costumers, even when they are taking a fee for it. Also note that the article they pointed me to was written only several hours before i screwed and given the fact that btc cash is so new also they could have given a grace period of some weeks to people get used to...
August 16, 2017, 10:11:58 AM
Please take a re-look into DT Token aka $draco https://bittrex.com/Market/Index?MarketName=BTC-DRACO
It is a potential scam and Bittrex users need to be aware of the risks. Dev issues no response, no updates are being provided. He runs another exchange http://drachmae.market/ which is shady with zero support and Deposits don't get credited in it. No help is provided. Support requests get us a rude response in All Caps. Ridiculous claims have been made all over with no developments visible so far. It is all likely too shady.
Also, the dev outed private information when he was asked for help in a PM. He just posted a screenshot of PM in the open, probably to shut up and scare other potential victims. So disappointing!
Some references of bad / rude response (deposit shows on blockchain but never got credited into his exchange. Similar problems have been reported by other users on the thread)
https://bitcointalksearch.org/topic/m.19417681
https://bitcointalksearch.org/topic/m.19181186
https://bitcointalksearch.org/topic/m.20841371
https://bitcointalksearch.org/topic/m.20822524
It is a potential scam and Bittrex users need to be aware of the risks. Dev issues no response, no updates are being provided. He runs another exchange http://drachmae.market/ which is shady with zero support and Deposits don't get credited in it. No help is provided. Support requests get us a rude response in All Caps. Ridiculous claims have been made all over with no developments visible so far. It is all likely too shady.
Also, the dev outed private information when he was asked for help in a PM. He just posted a screenshot of PM in the open, probably to shut up and scare other potential victims. So disappointing!
Some references of bad / rude response (deposit shows on blockchain but never got credited into his exchange. Similar problems have been reported by other users on the thread)
https://bitcointalksearch.org/topic/m.19417681
https://bitcointalksearch.org/topic/m.19181186
https://bitcointalksearch.org/topic/m.20841371
https://bitcointalksearch.org/topic/m.20822524
August 15, 2017, 11:40:05 AM
I have a problem: I sent some ETH from Kraken to Bittrex and only later I noticed that Ethereum wallet on Bittrex was on maintenance, now the wallet is fine but I don't see my Ethereum, not even in the pending deposits chart, why?
August 15, 2017, 10:00:39 AM
i have two accounts, and i do the echanced verification with same account of both, so when i echanced the second account when i try do i withdrawal show " account disabled" i send i request but someone tell me what would i need to do, to solve this please?
August 15, 2017, 02:43:47 AM
Hello sorry, my account aint got hack.
Fuhhh I almost pass out.
I type some word in the search bar without notice, end up all the coins wont show.
Because of super paranoid, I lock my account, now waiting for the support to unlock it back.
How long it gonna unlock it back though?
Again i'm so sorry for this mistaken.
Fuhhh I almost pass out.
I type some word in the search bar without notice, end up all the coins wont show.
Because of super paranoid, I lock my account, now waiting for the support to unlock it back.
How long it gonna unlock it back though?
Again i'm so sorry for this mistaken.
oh my
you should first look on your Estimated Values first , if it's fine so there's no problem in your account actually.
It might be will remain disabled for at least 24 hours after you contact support. Based on email that i keep receive if i'm logging in
24 hr? That's too long man, I need to buy some NEO, there's dip trend right now.
August 15, 2017, 02:29:08 AM
Hello sorry, my account aint got hack.
Fuhhh I almost pass out.
I type some word in the search bar without notice, end up all the coins wont show.
Because of super paranoid, I lock my account, now waiting for the support to unlock it back.
How long it gonna unlock it back though?
Again i'm so sorry for this mistaken.
Fuhhh I almost pass out.
I type some word in the search bar without notice, end up all the coins wont show.
Because of super paranoid, I lock my account, now waiting for the support to unlock it back.
How long it gonna unlock it back though?
Again i'm so sorry for this mistaken.
oh my
you should first look on your Estimated Values first , if it's fine so there's no problem in your account actually.
It might be will remain disabled for at least 24 hours after you contact support. Based on email that i keep receive if i'm logging in
August 15, 2017, 02:13:36 AM
Hello sorry, my account aint got hack.
Fuhhh I almost pass out.
I type some word in the search bar without notice, end up all the coins wont show.
Because of super paranoid, I lock my account, now waiting for the support to unlock it back.
How long it gonna unlock it back though?
Again i'm so sorry for this mistaken.
Fuhhh I almost pass out.
I type some word in the search bar without notice, end up all the coins wont show.
Because of super paranoid, I lock my account, now waiting for the support to unlock it back.
How long it gonna unlock it back though?
Again i'm so sorry for this mistaken.
August 15, 2017, 02:02:11 AM
hello.
1. I tried to sell around x000 NEO's on bittrex. It goes pending. So that I goto "Order", and click the [X] button. It give my coins back but it eat around 600 coins. Why is that? The sell dint even success yet.
2. I also got other coins inside my account like PAY & OMG. Both had 400+ coins. After I confused that Bittrex just eat my 600 NEO coins, and then I also realize that, I have no coins for PAY & OMG. They're just gone!
So what the hell just happend to my account? I already lock my account. I even cant withdraw my neo balance. Already contact the support.
Oh my. Please help me!
My account also have 2FA ENABLE.
1. I tried to sell around x000 NEO's on bittrex. It goes pending. So that I goto "Order", and click the [X] button. It give my coins back but it eat around 600 coins. Why is that? The sell dint even success yet.
2. I also got other coins inside my account like PAY & OMG. Both had 400+ coins. After I confused that Bittrex just eat my 600 NEO coins, and then I also realize that, I have no coins for PAY & OMG. They're just gone!
So what the hell just happend to my account? I already lock my account. I even cant withdraw my neo balance. Already contact the support.
Oh my. Please help me!
My account also have 2FA ENABLE.
check your transaction history at the bottom of your page to see if you already made a sell transactions for your coins. you can have it partially sold some so that would account for your missing coin.
then if you sell it for btc, then check your btc transactions if you have new ones that correspond to the one you are missing.
it should account for everything.
August 15, 2017, 01:57:38 AM
hello.
1. I tried to sell around x000 NEO's on bittrex. It goes pending. So that I goto "Order", and click the [X] button. It give my coins back but it eat around 600 coins. Why is that? The sell dint even success yet.
2. I also got other coins inside my account like PAY & OMG. Both had 400+ coins. After I confused that Bittrex just eat my 600 NEO coins, and then I also realize that, I have no coins for PAY & OMG. They're just gone!
So what the hell just happend to my account? I already lock my account. I even cant withdraw my neo balance. Already contact the support.
Oh my. Please help me!
My account also have 2FA ENABLE.
1. I tried to sell around x000 NEO's on bittrex. It goes pending. So that I goto "Order", and click the [X] button. It give my coins back but it eat around 600 coins. Why is that? The sell dint even success yet.
2. I also got other coins inside my account like PAY & OMG. Both had 400+ coins. After I confused that Bittrex just eat my 600 NEO coins, and then I also realize that, I have no coins for PAY & OMG. They're just gone!
So what the hell just happend to my account? I already lock my account. I even cant withdraw my neo balance. Already contact the support.
Oh my. Please help me!
My account also have 2FA ENABLE.
Is it possible that you had partially sold the NEO? So your transaction was not closed yet as there are still some NEO on sell order, but some was already sold, hence the missing amount. See if your btc increases.
Also, is it possible that you forgot that you put both OMG and PAY on sell order too? One of the best way is to check your "wallet" tab and check the "hide 0 balance" you can see your coins easier that way (although I think trex is automatically indexing your amount from the greatest amount to the lowest), it will also show if your coin was gone for good or still on an open transaction
August 15, 2017, 01:32:36 AM
========SORRY MY ACCOUNT AINT GOT HACK====================
August 15, 2017, 12:19:38 AM
Guyz, first time ever^^
I got stolen 10.000 Fun from Bittrex, i have opened a ticket^^
Pretty Sad, no 2fa but mail notification.
I just saw that few minutes ago.
here is the tx :
07/04/2017 FUN 9748.93822171 Completed
Address: 0xbF916edbAB704d9810a206afC2B71fBa2503415F
TxId: 0x3a06a89e52ca2645ce03b322f664a77662983742e9fa9160ef7d014892b297f3
As you can see, this account has been used a lot for that, emptied bittrex out of FUN?
https://ethplorer.io/address/0xbf916edbab704d9810a206afc2b71fba2503415f#pageSize=50
I do feel bad. How did he do that.
See all the FUN coins stolen from Bittrex
https://etherscan.io/address/0xbF916edbAB704d9810a206afC2B71fBa2503415F#tokentxns
I got stolen 10.000 Fun from Bittrex, i have opened a ticket^^
Pretty Sad, no 2fa but mail notification.
I just saw that few minutes ago.
here is the tx :
07/04/2017 FUN 9748.93822171 Completed
Address: 0xbF916edbAB704d9810a206afC2B71fBa2503415F
TxId: 0x3a06a89e52ca2645ce03b322f664a77662983742e9fa9160ef7d014892b297f3
As you can see, this account has been used a lot for that, emptied bittrex out of FUN?
https://ethplorer.io/address/0xbf916edbab704d9810a206afc2b71fba2503415f#pageSize=50
I do feel bad. How did he do that.
See all the FUN coins stolen from Bittrex
https://etherscan.io/address/0xbF916edbAB704d9810a206afC2B71fBa2503415F#tokentxns
do you have any API enabled? this is the most common method that they are using. if you have an API enabled, did you turn of the withdrawal in the API as well? better change your 2FA now and enable it, the use withdrawal whitelist and IP whitelist. it will make your account more secured that an open one.
August 14, 2017, 07:23:42 PM
Guyz, first time ever^^
I got stolen 10.000 Fun from Bittrex, i have opened a ticket^^
Pretty Sad, no 2fa but mail notification.
I just saw that few minutes ago.
here is the tx :
07/04/2017 FUN 9748.93822171 Completed
Address: 0xbF916edbAB704d9810a206afC2B71fBa2503415F
TxId: 0x3a06a89e52ca2645ce03b322f664a77662983742e9fa9160ef7d014892b297f3
As you can see, this account has been used a lot for that, emptied bittrex out of FUN?
https://ethplorer.io/address/0xbf916edbab704d9810a206afc2b71fba2503415f#pageSize=50
I do feel bad. How did he do that.
See all the FUN coins stolen from Bittrex
https://etherscan.io/address/0xbF916edbAB704d9810a206afC2B71fBa2503415F#tokentxns
I got stolen 10.000 Fun from Bittrex, i have opened a ticket^^
Pretty Sad, no 2fa but mail notification.
I just saw that few minutes ago.
here is the tx :
07/04/2017 FUN 9748.93822171 Completed
Address: 0xbF916edbAB704d9810a206afC2B71fBa2503415F
TxId: 0x3a06a89e52ca2645ce03b322f664a77662983742e9fa9160ef7d014892b297f3
As you can see, this account has been used a lot for that, emptied bittrex out of FUN?
https://ethplorer.io/address/0xbf916edbab704d9810a206afc2b71fba2503415f#pageSize=50
I do feel bad. How did he do that.
See all the FUN coins stolen from Bittrex
https://etherscan.io/address/0xbF916edbAB704d9810a206afC2B71fBa2503415F#tokentxns
August 14, 2017, 07:02:12 PM
Hey all,
If you are having an issue with a disabled account, please make sure you have a ticket in. You can go to https://support.bittrex.com and click "Submit Request". Please make sure to use the disabled account drop down as this will get you the fastest support.
Please be aware that over the last week we have had an enormous amount of growth and are currently training many new agents to help provide faster support. These new agents are coming online daily and will help us get back to the support we want our customers to have and the support we would want if we were customers. Training may take some time but rest assured we are addressing the issue as fast as possible.
If you need immediate assistance please join us on slack, you can go to http://slack.bittrex.com and enter your email for an invite. Once you are in slack you can join #customer-support and post your ticket #.
happy trades all!
Ryan @ Bittrex
Hey i got 2 tickets dear Ryan. If you are having an issue with a disabled account, please make sure you have a ticket in. You can go to https://support.bittrex.com and click "Submit Request". Please make sure to use the disabled account drop down as this will get you the fastest support.
Please be aware that over the last week we have had an enormous amount of growth and are currently training many new agents to help provide faster support. These new agents are coming online daily and will help us get back to the support we want our customers to have and the support we would want if we were customers. Training may take some time but rest assured we are addressing the issue as fast as possible.
If you need immediate assistance please join us on slack, you can go to http://slack.bittrex.com and enter your email for an invite. Once you are in slack you can join #customer-support and post your ticket #.
happy trades all!
Ryan @ Bittrex
Ticket number 153812
Ticket number 157147
My acc s basic, phone and enhanced verifications are all OK. 2fa enabled. Thank youu
August 14, 2017, 06:34:29 PM
Hey all,
If you are having an issue with a disabled account, please make sure you have a ticket in. You can go to https://support.bittrex.com and click "Submit Request". Please make sure to use the disabled account drop down as this will get you the fastest support.
Please be aware that over the last week we have had an enormous amount of growth and are currently training many new agents to help provide faster support. These new agents are coming online daily and will help us get back to the support we want our customers to have and the support we would want if we were customers. Training may take some time but rest assured we are addressing the issue as fast as possible.
If you need immediate assistance please join us on slack, you can go to http://slack.bittrex.com and enter your email for an invite. Once you are in slack you can join #customer-support and post your ticket #.
happy trades all!
Ryan @ Bittrex
If you are having an issue with a disabled account, please make sure you have a ticket in. You can go to https://support.bittrex.com and click "Submit Request". Please make sure to use the disabled account drop down as this will get you the fastest support.
Please be aware that over the last week we have had an enormous amount of growth and are currently training many new agents to help provide faster support. These new agents are coming online daily and will help us get back to the support we want our customers to have and the support we would want if we were customers. Training may take some time but rest assured we are addressing the issue as fast as possible.
If you need immediate assistance please join us on slack, you can go to http://slack.bittrex.com and enter your email for an invite. Once you are in slack you can join #customer-support and post your ticket #.
happy trades all!
Ryan @ Bittrex
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