13 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
I think I may have found your request, but if so it already had a reply days ago and if you didn't get that then there is some tech issue that prevented if from being emailed or maybe it landed in your spam folder. Since you refuse to provide the request number, please try logging directly into
https://support.kraken.com/hc/ and checking your requests there (under "Kraken User"). If you made multiple requests, some of them may be merged into other requests, so you may have to check a few of them to find the one we replied to.
Yes i did get an email. Did you read it? The person who wrote it said they weren't able to deal with the issue, and that they will get a 'trade specialist' to look at it. So.....
1314 days, and still waiting for Kraken's support to deal with my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
Before you said
12 days, and not even an acknowledgement, of my stop order that didnt trigger until 36 hours later, and ~50euros away from stop order.
which I took to mean that you hadn't received a response from support at all. Unfortunately it looks like we are back to square one, because the ticket I thought must be yours makes no mention of a 'trade specialist'. I'd love to help you, but since you refuse to give me the ticket number, there's nothing more I can do at this point. Hopefully you will hear from us soon and if not
I guess you can keep posting updates about how you haven't had the response you expect in X days. But this doesn't really show much except that, yes, it is sometimes possible for a support request to get lost, overlooked, accidentally solved, etc. If 100 days pass and you still haven't heard back from us, it is just one experience out of many many thousands that support has helped in that time and can't be taken as representative at all. Again, I'd love to help you out, but can't do so without the ticket number.
Correct. That was the intention.
So last update.....after 16 days from first sent support ticket, i get 10,000 magic Kraken tokens appear in my account. I should be pleased, i guess. Its about $18 more than you owed me.
But firstly, why cant i be credited back to my account, what you managed to lose, and subsequently, write-off at my expense? Is this what unregulated crypto exchanges are entitled to do?
And secondly, where is the supporting communication? Is it really too much to ask that your, "working fine", ticket system cant handle the common courtesy of telling clients what went wrong and what you are doing to resolve your mistake?
No explanation, no apology, no nada.
Srsly?
