The holiday was 4 days ago and payouts have not been daily since Dec 18. Mining pools are a 24/7/365 business. Where did he go, West Africa, somewhere without Internet? 10% of the blocks are being orphaned, don't know if that's normal or not but sure would be nice not to lose that hash effort if there is a solution. Months ago there were big claims of automation. At one point the website accurately stated the payout schedule, then it was changed back to daily when that is not the case.
Sooo sorry for my RL getting in the way. My third son was just born on the 22nd, AND it is the holidays. As I've said in the past, if you want the pool to have a backup person(s), you find, vet, and pay them. I am doing this on a volunteer basis, and I do have other things going on in my life besides crypto.
If you're the only one running your business then you should at the very least:
a) Remove the lies and misinformation from your website which have been there for months. If you can't always process payments daily, then don't claim that you will. You changed the wording before, I am not sure why you changed it back other than intentional deception. If you're going to keep the wording then live up to it. Every day. Without exception.
b) If you know you're going to be gone or away, at the very least a public notification is in order. It takes 2 minutes to make a post here or put a notice at the top of your pool stats page. Just say you're going to be gone and when you'll be back. We have no idea if you're just away for a few days or if you got hit by a beer truck and are no longer be with us or if your server got hacked and all of our earnings are gone.
Neither of these things are unreasonable, and IMHO are the bare minimums for reasonable customer service.
Thank you.
And as for being away, I don't know if you have kids or not, but being able to predict when my wife was going to go into labor to post up a message saying that I'll be way, sorry but my crystal ball is broken right now.
Just so you have an idea of how little time I've had to do ANYTHING in the past week... NONE of the gifts I gave to family and friends were wrapped.
I do suggest you start taking fees, I assumed you have been. You are certainly entitled to it and deserve it. Thank you for your work.