Topic: [ANN] Mistertango - Bitcoin friendly European Bank Account + free MasterCard - page 2. (Read 30527 times)

Warning! Mistertango has not processed my SEPA payment for one week now. I've used this service several times before but this is the first time Mistertango required me to present a proof of source of the deposited Bitcoin. I send screenshots of my Bitcoin purchases but Mistertango support didn't answer during the whole day and the next. I then sent the proof again. Still no answer. I then sent it a third time the next day and got a new requirement to send more proofs which I did after five minutes. Mistertango then stopped answering again. The Mistertango support is extremely slow and very poor. They don't answer questions but only make one sentence requests over and over again. I've sent the the proof they require five times but still nothing.

My funds have been stuck during this whole week. If I at least could cancel the payment I could withdraw the Bitcoin and use PiixPay instead. My recommendation is to use PiixPay for SEPA transfers instead of Mistertango if you don't appreciate having your money stuck and being in contact with an unresponsive support. And I'd also be interested in alternatives to PiixPay and Mistertango for Bitcoin to SEPA if PiixPay also goes offline in the future. Does anyone know about any other services like this? Preferably with better support than Mistertango 

Thanks for your info

No, because currently they don't offer new cards. All pre-orders were canceled because it seems that they still didn't found new card provider. Here is their message:

Anyone received the new Mistertango mastercard?

That's correct. But it's not a singular case. I've also had AdvCash card and they also had similar "issue" with the conversion rate.

On the other hand, I also consider Mistertango minimum top-up fee incorrect, since many newbies that didn't read everything have found out that they've lost most of their small amount they wanted to use to test Mistertango. Then, if you deposit the big amounts to avoid the min fee issue, you have to pay other fees just because you keep money in their business.

Or AdvCash, while advertising that everything is free, they used to have not only the conversion rate, also a "gateway" fee, quite pricey.


Right now Wirex seems to be on the lower area of the fees between the few card businesses and their card seems to work well enough.
There is, of course, plenty of room for improvement for all of them. As soon as more such businesses will start running, there will have to be a competition and the service quality should rise and the fees decrease.

The issue with Wirex has always been the exchange rates. In my opinion, they employ a very dishonest practice of not disclosing that they have a fixed fee within their exchange rate. They advertise 0% fees for Crypto-fiat conversions but that's simply not true. Their prices have a stable deviation from live prices.

Their help page displays almost no fees (excepting ATM fee and account management).
However, their exchange rate earns them some % (I cannot tell exactly, it's somewhere between 1-3%, I didn't check for quite some time). And if your local currency is not EUR nor GBP you'll have to pay some extra fees (may be to cover forex, I don't know). Unless your local currency is USD, it's not worth having USD card since it has some more fees.

How much is fee there and what is the exchange rate used by Wirex?
tx.

Thanks. I'll try Wirex!

To my opinion the best alternative is Wirex. It's Visa, not Mastercard but unlike Mistertango I'm much happier with their service. They are not perfect but my card was never declined, they are much more user friendly and fees are more fair. Just hope they will not have the same problem soon, because there is obviously some issue with Bitcoin debit card prividers.

That's true, card replacement isn't free. Now you definitely should require for refund.

Ordering a new card was not free.  I was in need of another debit card and asked mistertango if I could have a replacement or new card because the free one I had gotten couldn't be used anymore (my fault for breaking it.)

So what are the best alternative to order a new card from another provider? Any suggestions?

But their card was free, why did you had to pay for it? But yeah, if you paid for card just a week ago, I think you should get refund. Maybe try to talk with their support.

I had paid for a card order recently with Mistertango staff actually confirming my order about a week ago.

Is the bank going to consider giving out refunds to recent card orders at least?

That's enough... Now I don't see any reasons to use Mistertango anymore. They're just getting worse and worse. Sad, brcause it was great service in past, despite some disadvantages, but now it's terrible.

Another "happy" news from Mistertango just received today:
Mistertango team is sorry to announce, but due to contract cancellation with the current payment card provider, Mistertango payment cards will be de-activated and no longer working from the 1st of November, 2018.

Of, course they claim they are working on another solution etc. Anyway, I'm not happy with their service for a long time ago but this is great chance to terminate account I have with them.
And just few days ago they announced fees on account balance. Didn't they know what is going on and what is going to happen?

I also got this notice about new fee on account balance and honestly I'm not sure what to think about that.
I'm using Mistertango for a while and I'm not happy at all because of too much issues and problems, from the wrong balance to card being declined in almost every store and high monthly fees. I'm actually thinking about closing account but let's see what Mistertango has to offer in the near future.

Dear client,

we would like to inform you that starting from 17th of December 2018 a new fee on account balance (Balance fee) will be applied.

Fee equals to 1% annual interest rate and applied on client’s any balance amount. The fee will be automatically calculated and accumulated on daily basis, and charged on the last day of current month.

For more detailed information about Balance fee kindly please refer to D.U.K.

This fee will come into the force from 17th of December, 2018.

1% annual interest rate is applied on any balance within the clients account. The fee is applied for clients with Personal+ and Business+ pricing plan. The fee is automatically calculated and accumulated on daily basis, charged on the last day of current month. 

Example: if a client keeps 50.000 Eur on his account, the calculation looks following:
50.000 Eur * 1% / 365 = 1,37 Eur (per day)
where:
50.000 Eur - balance amount on a particular day
1% - annual interest rate
365 -  days per year since the annual interest rate is applied
1,37 Eur - accumulated fee amount on a particular day

Each day accumulated amount is charged on the last day of the current month.

If a foreign corporation is owned by a us citizen, is that company not allowed to register a business account with Mistertango?