Has SmileyWallet disappeared from the iOS App Store too? Very sad What can we do about it?
I'm afraid this is true. It's time for a report. First the basics:
We got word a few days ago that they had removed the wallet and filed a question right away. When they basically answered nonsense, we repeated the question, got nonsense again and then filed an appeal. I got a phone call today on behalf of the appeal board stating in no uncertain terms that we would not be allowed in the App Store. Period.
To give you all some more background, this is how things have gone:
Their guidelines state that "Apps may facilitate transmission of approved virtual currencies (e.g. Bitcoin, DogeCoin)" so we figured we might have a chance here, since it says "e.g.", not "specifically". Their nonsense emails kept interpreting the sentence in the latter way. Those seemed to be written by someone who didn't have a clue.
But on the phone, when confronted with their own guidelines, the response was that these are just examples of approved currencies. They have a definitive internal list of approved currencies which is not given in the guidelines. They claim to take each request for a coin and process it. They have come to a decision which is not in our favour.
I'm not sure there is anything we can do :-( It certainly did not sound like it.
When I explicitly asked them what the decision was based on, i.e. whether there was anything we could do or how we could get a coin accepted, the response was that the decision process is an internal process which they do not reveal outside Apple. When I then said "that's not very useful" the guy basically said "you can develop an HTML5 wallet which the users can download and save as a link".