I'm newbie to this forum, but I want to share some experience with you how I'm trying to get any help from sonm support
p.s. yes, I know, this is all my mistake, but... I was in a panic, this is not my fault
2 Sonm_Community, take a look at my message plz, mb it will be any help from your side??
2 all they even didn't try to help me, it's very disappointing
Dude, the token is there lying in your poloniex wallet, you can check it on etherscan. The one you should contact is not sonm team, but the poloniex support, ask if they can give you the token. Sonm support can't do anything because they already sent the token.
SONM support itself can turn to polonex technical support to protect the interests of its investors. But they do not need it.
yes, you are totally right! SONM NOT interested at all! First, their support was trying to assure me that I've already got my tokens, then support said, that transaction "not verified" and money will be returned... but where?? and now, after posting at this thread, sonm_community said "we can't help". Great job, guys! Making fools from your investors it's the "right" way...
ok ok, this was a bloody lesson for me, how was said by someone before. For example, support of btc-e said that they do not support snm tokens... I really can't understand why they can't send me my tokens, while they have an ether wallet. I hope, sonm support will help, but looks like not
2 dear Sonm_Community, guys, you have real troubles with your English, your support looks like n00b, when said about "unverified" transaction, and I think, it's mostly your fault that I sent ETH felt in panic, number of sold tokens were lie, different deposit methods were unavailable, but the warning message wasn't like "we have problems with the different currencies and we trying to fix it", no, the message was like "deposit for btc is depleted" and nothing more! your ico was made unprofessionally, I have some to compare with!
And it will be
rightly to
return funds to those people, who did a mistake, or
make some more tokens for what we paid, or
at least contact polo and btc technical support and try to solve the problem!
Come on, do something, please!and I still waiting for answer about bonus calculation. I've sent money after 30 min ico started, I got 5900 tokens for 0.3 btc and its look like there is
no bonus at all! am I right??