I'm newbie to this forum, but I want to share some experience with you how I'm trying to get any help from sonm support
p.s. yes, I know, this is all my mistake, but... I was in a panic, this is not my fault
so, here is some quote from email messaging
I'm sorry for many words, but there is no spoiler future at this forum, I tried))
Hi!
I congratulate you with finished ICO, but I did some mistakes and very need your help
I made a mistake in deposit, twice
first, I bought some tokens with BTC at first minutes, after you started ICO and your site began to work. After 30 minutes more, I was shocked about speed tokens were sold, so I decided to deposit more. I wanted to use BTC again, but this method was turned off! I thought, that all tokens would be sold soon, so I tried others methods. Nothing except ethereum wasn't working! So I decided to make deposit with ETH. I saw message about not using exchange addresses for deposit, but I didn’t understand that. I’m very upset, because my tokens are gone… I tethered my ether wallet at every transaction, I thought you will send token to this address and message with red letters means not to use change address for depositing tokens. I don’t know what to do now, this investment very important to me. Can you help me plz??
I did one transaction from poloniex, txhash 0x89b464e1c4e2dae9dcb32c002b00ca7adf04e001b58fdcefbb859d0541b43386 tethered my ether wallet was 0xF47FD4C15Af62Df9aF4495dc85F4f154C9D405d6
And the second transaction was from btc-e, txhash 0x170b1693e1ff96a7ae1cb95abf62086404d6dfe21e0f1e999e70522cd1e576f7 tethered my ether wallet was 0x2bEa0dF1cC88337a4944ca53ef8BcE744AE21890
Can we solve this disappointing mistake?? I will be very grateful
As we see, you already get amount of our tokens
https://prnt.sc/foizo8Cheers,
SONM Support
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Best,
SONM Community Management Team
Yes, I’ve got your tokens, but it is only a PART! It is a part from deposit with BTC, but there are no tokens from ETH deposit.
We can speak in Russian, if it is more convenient for you. And I pointed out, that I did a deposit with ETH twice with different ether wallets, but you checked only first wallet. I still need you help!
Unfortunately, the transaction was unverified. It seems that your cash should be returned to you
We don't speak russian, sorry. Only ukranian and english
Cheers,
SONM Support
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Best,
SONM Community Management Team
Which one "transaction was unverified"
Both of them? Or what? I can’t understand what are you trying to say. I explained situation triple times, twice with email and once with chat at sonm.io What’s the problem?? Can you help me??
There are 2 txhash’s with CONFIRMED transactions
https://etherscan.io/tx/0x89b464e1c4e2dae9dcb32c002b00ca7adf04e001b58fdcefbb859d0541b43386https://etherscan.io/tx/0x170b1693e1ff96a7ae1cb95abf62086404d6dfe21e0f1e999e70522cd1e576f7And we can see how smart-contract system sent tokens back to internal wallets of btc-e.com and poloniex.com. I want to get my tokens or my money back to me, can you give me any HELP, PLEASE! Your site during ico was asking for tokens deposit address, I filled in «my ether wallet» addresses and thought, that you will use it to send tokens there, but tokens was sent back to internal addresses of btc-e and poloniex! Your said, that cash should be returned… but I made deposits from exchange addresses, withdrawal address and deposit address are DIFFERENT addresses, so what and where it will be returned?? And how I said before, transactions were confirmed and I could see how tokens were sent to poloniex and btc-e, so I am asking again, can you provide me any help with this disappointing situation?!
They are not confirmed
https://prnt.sc/foj0myhttps://prnt.sc/foj0suWe try to find another way for solving of your problem, but it seems that all your values were returned to your wallets, because transactions were unsuccesfull
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Best,
SONM Community Management Team
Is it a joke? All of your tokens are *Unverified , because etherscan team hasn’t updated and verified the token yet, that’s all.
https://prnt.sc/foj17qBut transactions are completed, you can see confirmations at etherscan, when you search with txhash. Also, at your own screenshots you can see, that polo and btc-e got your tokens! Can you provide any help with this mistake?
2 Sonm_Community, take a look at my message plz, mb it will be any help from your side??
2 all they even didn't try to help me, it's very disappointing