Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs - page 92. (Read 1260226 times)

Its not true, I still get immediate and effective response to my support emails. In fact just this week i had a sp35 that kept locking up and I opened up ports to allow support to remotely access the box to troubleshoot it.

Time to respond to first email: 15min (9pm Israel time!). Next morning (9am Israel time) request for port access and logs.

It has always been so with them. You just have to be aware of the time zone and working week differences and be polite and patient and you will always get a good response in my experience.

I wish I would have thought about looking at holidays - http://www.timeanddate.com/holidays/israel/

I knew we would hear something from you.  Hope you guys had a good holiday.

We have long independence day weekend.

It sounds like Barbara needs to go, clearly not technical and causing undue pain to customers. Maybe spons should hire some more technical support staff. Sorry for your pain, mate.

I am having some issues with my SP20 and hoping someone can help me out. I know it is a networking issue, but only my SP20 doesn't want to cooperate so I am posting here. So here it goes. I have had a Netgear JFS516 Switch set up in a closet space running 1 SP20 and 2 Ant S3's which is connected to my D-Link wifi router without any issues. I recently added a Netgear FS524 Switch which is fed from the same router into a different closet space. The SP20 now refuses to run, while the ants are still happy working away. There is no IP conflict from the newly added hardware connect to the new switch.

Things I have tried:
Disconnect the newly added switch then restart the old one.
Connect the SP20 to the newly added switch.
Connect the SP20 directly to the D-Link router.
(in all situations I get 6 yellow blinks and fan wind ups/downs)

When this first happened I brought the unit home and it refused to work on my home network (at that time there was no LED activity at both locations), did a restore on it, updated firmware and it ran fine all night. Took it back and it still doesn't want to run. Brought it home again tonight and it fired right up. I really don't want to drag this thing home again tomorrow and get that look from my wife which I am sure some of you are familiar with and needs no explanation.

Thanks for reading! Any and all help is greatly appreciated.

If you can help me fix this problem, I will have the unit mine for you for 1 week as a thanks. (1.5TH)

It's sad to see what used to be a good company neglect it's customers. Sell out all your kit and then neglect customer service 

I hope your last statement is true, but I'm afraid they may build next gen for themselves.

I find it odd.  They were very very active and supportive.  What is the nature of what you are needing done?

I hope to see them come back to where they were on forums every day posting.  But maybe they have shifted all focus on next gen.

LOL @ work instructions

Ok, are there any images/videos on how to do this?

I used a brush too and then a vacuum.
Also, remove the PSUs and use a blower to remove the dust but try not to blow directly on the fan.

Has anyone opened the case of a SP3x to clean the dirt with a vacuum cleaner??

I have edit /etc/mg_generic_psu to;
0:1 1:1

so he should see both psu's as generic

but still if I only hookup my own generic psu it doenst go live.... any other suggestion?

one of mine does this:


continuously, if i remember well

i limited the loop to 210w and is all fine. above ~220 it's restarting infinitely!

hi spoon tech support!

what does this mean?

22/04 13:28:47:
Started!
Cgminer died and restarted
22/04 13:31:20:Run time failed crutial ASIC 6 (Asic all engines fail BIST)
22/04 13:31:20:ASIC lost address: [0 0]
22/04 13:31:20:ASIC lost address: [1 0]
22/04 13:31:20:ASIC lost address: [2 0]
22/04 13:31:20:ASIC lost address: [3 0]
22/04 13:31:20:ASIC lost address: [4 0]
22/04 13:31:20:ASIC lost address: [5 0]
22/04 13:31:20:ASIC lost address: [6 0]
22/04 13:31:20:ASIC lost address: [7 0]
22/04 13:31:20:restart_asics_full (disable asic while running)
22/04 13:31:20:Testing LOOPs (verbose=0)
22/04 13:31:20:Testing LOOPs done = ret=0
22/04 13:31:20:Asic disable 6: All engines disabled
22/04 13:31:20:Not all ASICs recover
Minergate died and restarted
Cgminer died and restarted
22/04 13:31:22:
Started!
Cgminer died and restarted
22/04 14:46:32:Run time failed crutial ASIC 7 (can't enable)
22/04 14:46:32:restart_asics_full (disable asic while running)
22/04 14:46:32:Testing LOOPs (verbose=0)
22/04 14:46:33:Testing LOOPs done = ret=0
22/04 14:46:33:Restart ASICS done :)0

Hi Grix,

We are working hard with DHL to solve this. As far as we understand from both DHL and Titan pick up has been scheduled. We will continue to update.

Gadi

does this work for sp10?

This was to be expected, there are a lot of control lines coming out of the PSU, voltage, temperature, fan RMP, etc.
Since the controller is not getting any feedback it does not know that the PSU is there.
What you should do is to replace it with an identical PSU. If you can't get one from SP then try eBay. This PSU is a very common type.

one of my psu on SP30 was dead, so I placed a new psu


If I fireup both psu's (the org one that still works and the new one I have soldered) machine just start working and mining using all the ASIC's.

If I use only the org psu (either top or bottom position) the machine works only 50% wich is normaal.

BUT: if I only fireup the new psu the unit wont work.... the led on the controlboard dont show up.

My best gues is that the controlboard somewho dont see the second psu that I have add to it.

any idea? probably it doenst get any power as I have directly put the new psu to the hashing board.