For the second time SpectroCoin support has told me that they cannot help me with my email issue and they are blaming my country's laws for it. My problem is that I lost access to my old email address, which means I can't withdraw coins from SpectroCoin because withdrawing requires email confirmation. They won't change my profile email address. They won't transfer my coins from my old account to my new account which I created upon their request. And for the second time they are saying it's my country's regulations' fault.
Really?
I had an unverified account on Cryptopia which had the same issue. They've been way behind on support requests but my request finally made its way to their desk and guess what? Poof! They changed my profile email address and reset the email confirm system and like magic, I'm back into my account again!
BitTrex did this for me as well, though much faster. And my BitTrex account was verified so that made it easier.
But no! SpectroCoin can't be bothered!
I'm starting to wonder if I need to call some lawyers...
I have presented support with yet another recovery option. I hope they bite this time.
ICO finished. Scammy dudes got their millions and now are deleting all advisors from the website and refusing to answer questions from investors. Well... as you said it's time to call lawyers, but I doubt that they will help you.
Your email and personal data are the proof that you are the true owner of the account and you are fully responsible for the provided information and the safety of your credentials.
There is a security procedure to be followed in such situation, and SpectroCoin 24/7 online support is there to assist you.
Bankera is already operational via its MVP SpectroCoin for over 4 years in the crypto field. It is trusted by over 800,000 clients and growing fast. Like any company in this competitive field we receive scam accusations sometimes, but we would not be operating for so long if those accusations were true. Management team and advisors (including Lon Wong - head of NEM,) have links to their LinkedIn profiles, you can check their very solid backgrounds. Also, SpectroCoin services are regulated by the laws and EU directives, as a result, SpectroCoin implements EU and international standard Anti-money laundering (AML), and your funds are processed through regulated EU financial institutions.
I am not accusing SpectroCoin or Bankera of being a scam. I have invested some resources into buying BNK. I am, however, making it known that SpectroCoin will not work with me on recovering my account or my funds, unlike BitTrex and Cryptopia, who have already resolved my issue when I lost access to my email address. SpectroCoin keeps telling me there is nothing they can do because of the laws of my government. It doesn't have to be this way, but at the moment, SpectroCoin is holding my funds hostage, and unfortunately, that does feed the scam reputation. Not my fault. SpectroCoin can turn this around any time. I have presented numerous options to them to prove to themselves that I own the account I keep writing them about. If I don't get a satisfactory reply this week I'm afraid I may have to involve lawyers. I hate to do this, but if they're not going to work with me on a *reasonable* request, then what else can I do? I'd like to at least be able to sell off my investment and recover the funds, or hold that investment in an account I can access.