I send them a support ticket but they didn't reply. Please advice me for this.
My BERN address : BGzBAVowET4KB2uEKjh2NqWHTcqy33pL4U
txid : a7754d07e43a9dbc1f22d8a640c02a73904028062757a15cb7a5d589487c2cba
Best regards,
Nguyen Vu
Hi vunguyen2588,
Sorry you are having difficulties, but YoBit is the only one that can correct the matter.
YoBit needs to correct their wallet, emphasizing "their" wallet. I have no control over their wallet. The same as I have no control over your wallet and vice-versa. YoBit's wallet appears to be 'broken' and they need to correct it.
All I can do is the same as you: 1) make support tickets. 2) tweet at them. 3) ask them in the trollbox.
I have been doing these daily. I ask you do too, if we are to convince them. So please do the above 3 things as often as you can.
I have and am doing everything in my capabilities, including offering to correct any discrepancy they find, to get them to correct their wallet. This can only be done after they perform internal audits. They need to be willing to do that.
Thanks in advance for your help in urging them. Again, sorry you are having difficulties with YoBit.