I suppose that depends on your perspective
If it was you yourself who changed your account details then the wait might be a bit of a pain.
On the other hand if was somebody else and not you, you'd be praising them to high heaven for taking security so seriously and allowing you time to sollicit an intervention before your coins walked off into the distance.
I think it's a great rule and about time that changes to account security & login details were given far more importance than they currently are.
It`s not that I don`t get that. But 36 hours? Oh, and if the system is so clever: how about getting an email warning me about the "intrusion" and the consequences? I`ve checked among the dozens of support and other EXMO Mails I got from there (2 for every log in for instance), but no warning of any account/profile change and the account being frozen.
But ok, my mistake. Reminds me of being the only person not reading the fineprint before ;-)
I`m still curious how the lost EUR deposit will solve itself. At the moment they asked me the third time in a row to provide something I haven`t, i.e. a deposit receipt with my name on it. I`ve provided them the normal deposit receipt. Every Fidor customer can check: no name, only MY IBAN, but also with the specific "payment description"-code. So until now they simply act as if it is not my money/account. No warning, no message, I had to ask where my money is.
Have I also been warned of that somewhere before?
Same thing happened to me after 2FA activation but I received an email (you should to) about a profile edit in my account
So if I didn't made those changes myself I would call support ASAP.
My experience so far with them:
- Quick deposit
- Good interface speed
- Intuitive trading interface
- Fast support
- Security oriented
I'll try SEPA withdrawal next monday, will report results.