Hello, I withdrew balance from epay info one week ago. But, I still don't get the money on my bitcoin address. Transaction hash: adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04 Can you help me to check it? I want to know when I will get the balance on my bitcoin account.
e7551d3597c528bd3d2d86ad48d674d907ffbe1527f1a429e3766229d5361d5c is also stuck. The fee is too low.
Hi
Yes we made a mistake and sent low fee.
we've changed our algorithm to fetch the recommended fee from https://bitcoinfees.21.co/
Shouldn't be a problem from now on.
Amounts for rejected transactions will be returned to their accounts.
As for unconfirmed we are monitoring them.
Should they get rejected we'll return balance to their accounts too.
Hello!
How long will I wait for an answer to the ticket #25344 2017/03/08 10:02 ?
How long will I wait for an answer to the ticket #25344 2017/03/08 10:02 ?
We'll check today.
My balance is not returned to my account. It is unconfirmed again. Yesterday, I see the processing status for the balance. Can you just return it to my epayinfo account and tell me how much the fee I must pay so that the balance will not have unconfirmed status again? I will rise the fee based on your recommendation.
Hi
Your transaction is stuck in the bitcoin network and we are waiting for it to be rejected.
We've made a mistake during sending transactions.
How long usually the rejection process? Can you tell me how much I must pay for the fee for my next withdrawal so that it won't stuck on the bitcoin network again? I'm confuse with the long explanation I see at https://bitcoinfees.21.co/.
i deposit small amount again and nothing recieve it like before the 2 transactions confirmed with more than 30 confirmations but nothing reiceve 
