Hi friends,
A few days ago I sold some ETH coming from Uniswap and Kyber to XMR since the price was going up. So stupid me decided to try and use
https://exolix.com since they had posted here before and due to all the changelly/morph complaints. And you can guess it,
they scammed me. After spending days trying to get in touch with support they finally told me this:
Dear Valued Customer,
According to the fact that at the moment your actions apply to the clause 3, part 2.2 of our rules, namely: 2.2. the funds which you plan to make an exchange through on the Site were obtained by you legally and within an acceptable jurisdiction, we are forced to request additional information from you.
Our policy assumes that we never ask a client for personal data, however, provided that the funds that interact with our service are legal, and the source of their origin is legal. Please note that this is directly regulated by our rules. We work with partners who use the most accurate systems for identifying the source of funds. The funds which you have sent have been identified by the system as suspicious. We are very sorry that you are now forced to go through the verification process, but this is necessary so that we can provide our clients with a truly secure exchange service.
Given your situation, please provide us with a video of the withdrawal record. Please make sure the video shows your whole login process including entering the user ID and password from the sender platform, website URL, and withdrawal records such as transaction ID and date.
The video size should not exceed 20 Mb if you wish to submit an attachment. You can also upload your video to your private confidential drive and provide us the available link to watch or download your video. Please do not use any screen recording tools to record the video.
Also, if your assets were acquired through exchange or air drop, please provide a screenshot of your reward distribution record.
Then they went on to explain that they need my login, passwords, private keys to my crypto wallets need to be clearly visible in order for them to "refund" my ETH. They are clearly setting people up like this in order to scam them twice. I figure after you give them what they ask for
they will simply hijack your accounts/wallets.Please friends help spread the word. I lost pretty much everything.
Let's clarify the situation a bit.
To begin with, we never appropriate the funds of our clients, otherwise, we would simply have not been able to avoid public accusations of such actions, as well as be officially represented on the official websites of many coins and aggregators.
Regarding your transaction, we are forced to draw your attention to the fact that our service is truly secure and anonymous. However, its use is prohibited if the funds that go to the deposit are not clean, and the source of their origin is not legal. Taking into account the current market situation, all security measures and verification of funds have been maximized. During your transaction, the funds that were sent to the deposit were identified by our system as suspicious. That's why we froze them for the verification period.
We in no way want to have access to your personal passwords and other confidential information. The video request is sent as a system request in contentious situations like yours and has never caused issues since the clients send the wallet login process without showing their personal data.
We draw your attention to the fact that your funds have not been stolen and have not disappeared without a trace. We are actively addressing this issue and do our best to ensure that you do not lost your funds. Our team is truly sorry to have forced you to wait. However, we need to ensure that the funds are legal in order to exchange or return them back to you.
We hope of your patience and understanding
Best regards,
Exolix support team
