Well I can confirm that "high value customers" aren't being put first in this situation (speaking from personal experience).
I've had a ticket open for 38 days now, with absolutely no human interaction. I'm "Awaiting Approval" on all attempted withdraws and myself and my family are beginning to suffer financially due to these recent happenings. I'm a level 2 verified user and level 3 trader. I've been with Poloniex for a long time, and to not be considered one of the more frequent users with large amounts of cryptocurrency stored is disheartening to say the least.
I've made several threads here on BitcoinTalk and I've even reached out over on Reddit, but I'm just receiving nothing back
Ticket ID: #337772I really hope that Poloniex will be able to resolve these issues for me promptly, because the longer this takes, the reality of having to re-mortgage our family home is getting closer
As I said in one of my earlier posts the only reason I can think for them delaying a high value customer that is not in a country with sanctions is an account flagged for suspicious behavior.
What is suspicious behavior? that is entirely subjective.. it could be the way you trade, the number of withdrawals, the ip addresses you use, something you said in a forum post or on the ticket, an email address that looks dodgy, not using your real age or name, a tip off from the authorities, violating some obscure rule in the terms of service.. who knows.
My ticket was #390XXX so I should have been after you. My withdrawal was in BTC, I do not know why they processed my withdraw much sooner than others. I am not a high value customer but it was a fairly large withdrawal so maybe I was just lucky or very convincing when I raised my ticket...
One thing I did notice was that the BTC in one of the exchange wallets was going down quickly for a few days and then it suddenly went up right before they processed my withdrawal. This could be pure coincidence or it could have been them delaying withdrawals to trying and prevent a bank run.
It's all just
speculation I really don't know any more than you guys...