[ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT - page 36.

hackbyte

copper member

Activity: 282

Merit: 111

Doing cryptocurrency stuff since 2010.

Quote from: Alphi on August 30, 2017, 12:10:25 AM

Quote from: 1000_btc_winner on August 29, 2017, 03:44:50 AM

Quote

I can confirm that my withdrawal of BTC was finally processed after 22 days.
It took just over 1 week for the ticket to be auctioned.

So in my case they don't want to answer me due to my location?

I have a feeling that it is based upon location, amount of money involved and whether or not you are in a position to sue them.

One of the reasons for the delay might be that they are prioritizing tickets of high value customers and people who are about ready to sue them.
So if they do that then everyone else gets pushed down the ladder.

This is just speculation of course.

Yeah, it seems to me, that it is sadly just pure speculation and hope/wishes ....

Because, as i stated earlier in this thread, as german citizen having legal contracts with them, i would be able to sue them..

But that makes obviously no difference at all.

The point about high-volume customers might be a bit more bound to reality but i suspect even that to be only wishful thinking as i read about high volume customers and actually get approached by some.... We're talking about holdings in the 50k$ US class and bigger.......

Professional behaviour is anything else than that. Sad

Hacky

gwty92

newbie

Activity: 22

Merit: 0

Well I can confirm that "high value customers" aren't being put first in this situation (speaking from personal experience).

I've had a ticket open for 38 days now, with absolutely no human interaction. I'm "Awaiting Approval" on all attempted withdraws and myself and my family are beginning to suffer financially due to these recent happenings. I'm a level 2 verified user and level 3 trader. I've been with Poloniex for a long time, and to not be considered one of the more frequent users with large amounts of cryptocurrency stored is disheartening to say the least.

I've made several threads here on BitcoinTalk and I've even reached out over on Reddit, but I'm just receiving nothing back Sad

Ticket ID: #337772

I really hope that Poloniex will be able to resolve these issues for me promptly, because the longer this takes, the reality of having to re-mortgage our family home is getting closer Sad

Alphi

hero member

Activity: 798

Merit: 1000

Quote from: 1000_btc_winner on August 29, 2017, 03:44:50 AM

Quote

I can confirm that my withdrawal of BTC was finally processed after 22 days.
It took just over 1 week for the ticket to be auctioned.

So in my case they don't want to answer me due to my location?

I have a feeling that it is based upon location, amount of money involved and whether or not you are in a position to sue them.

One of the reasons for the delay might be that they are prioritizing tickets of high value customers and people who are about ready to sue them.
So if they do that then everyone else gets pushed down the ladder.

This is just speculation of course.

john_W

full member

Activity: 230

Merit: 100

Does anyone have a theory as to what criteria does poloniex have to list a coin ?

1000_btc_winner

newbie

Activity: 4

Merit: 0

Quote

I can confirm that my withdrawal of BTC was finally processed after 22 days.
It took just over 1 week for the ticket to be auctioned.

So in my case they don't want to answer me due to my location?

Alphi

hero member

Activity: 798

Merit: 1000

Quote from: Retired on August 28, 2017, 04:20:28 AM

I do not understand limits for withdrawal of cryptocurrencies. Fiat withdrawals being limited is normal, but cryptocurrencies being limited is ridiculous.

The legitimate reasons for doing this are: to reduce money laundering and thefts from hacking.

If you had $100,000 on an exchange would you really want a hacker to be able to withdraw the entire amount in one go?
Many exchanges have been shut down in the past due to both of these crimes.
When an exchange shuts down EVERYONE on that exchange loses money, not just the individuals involved.

The illegitimate reasons are: to prevent bank-runs and also to help artificially inflate prices.

It's very hard to tell from the outside whether they are doing this for legitimate or illegitimate reasons.
All we can do is follow our gut instincts.

Alphi

hero member

Activity: 798

Merit: 1000

Quote from: Alphi on August 27, 2017, 07:19:09 PM

Quote from: Mathiau on August 27, 2017, 03:35:41 PM

I am concerned. I have some of coins in Poloniex right now (RIC/BTC/Ripple/Monero), but when i first signed up it did not let me choose my country, so I could not verify my account because the country field was blocked out, email to support - no response after a week, still.

Created a new account, choose my country, submitted all docs for verification, linked my old one and now waiting for verification to be done.

Problem is i can not transfer out ANY coins because it say it will go over my limit, which is 0 because their site is bugged and their support don't answer tickets.....

So much for my first venture into crypto trading.

This is what it says on Poliniex front page:

"Your funds are yours. Period.
Any funds you put into the exchange are only used to facilitate trading through your account. Unlike banks, we do not operate on fractional reserves."

As long as you have complied with the terms of service, are not under the age of 18 and not from a country where the US has an trade embargo then you would have a legal case for joining a class action against POLONIEX

I was in full compliance with the terms of service and followed all of the withdrawal limit rules, so if they don't give my coins back then I will be joining the class action against them.
...

I can confirm that my withdrawal of BTC was finally processed after 22 days.
It took just over 1 week for the ticket to be auctioned.
So if followed all of the rules (above) and you have a serious amount (thousands of dollars worth) of BTC stuck in "Awaiting Approval" then that's what you can expect.

My advice to anyone awaiting manual approval is, be firm but fair when you raise a ticket.. Provide only relevant information (dates, transaction IDs etc) and do not continually update the tickets with complaints, all that does is slow down the entire process for everyone.

Until they fix their support backlog, I won't be putting large amounts of coins onto that exchange and I advise that nobody else does either.

the golden rule is Always test deposits and withdrawals with a tiny amount first before committing the entire amount.

gerad09

full member

Activity: 192

Merit: 100

The poloniex doesn't answer to my ticket for almost 50 days ...

aesma

hero member

Activity: 2548

Merit: 950

fly or die

Quote from: Retired on August 28, 2017, 04:20:28 AM

Quote from: Paractor on August 28, 2017, 04:11:18 AM

Quote from: Termie on August 28, 2017, 03:10:09 AM

It's similarly fascinating and frightening to see how this former no.1 exchange more and more ruin itself. Glad that I have all my coins out of here.

I have withdraw limit, so it will take some months to get my funds out.

I do not understand limits for withdrawal of cryptocurrencies. Fiat withdrawals being limited is normal, but cryptocurrencies being limited is ridiculous.

They're trying to avoid being closed by the FBI.

Retired

sr. member

Activity: 490

Merit: 250

Quote from: Paractor on August 28, 2017, 04:11:18 AM

Quote from: Termie on August 28, 2017, 03:10:09 AM

It's similarly fascinating and frightening to see how this former no.1 exchange more and more ruin itself. Glad that I have all my coins out of here.

I have withdraw limit, so it will take some months to get my funds out.

I do not understand limits for withdrawal of cryptocurrencies. Fiat withdrawals being limited is normal, but cryptocurrencies being limited is ridiculous.

Paractor

full member

Activity: 274

Merit: 133

Quote from: Termie on August 28, 2017, 03:10:09 AM

It's similarly fascinating and frightening to see how this former no.1 exchange more and more ruin itself. Glad that I have all my coins out of here.

I have withdraw limit, so it will take some months to get my funds out.

Retired

sr. member

Activity: 490

Merit: 250

They are literally throwing a million dollar business to the trash bin by behaving this way.

aesma

hero member

Activity: 2548

Merit: 950

fly or die

I'm not sure that's the cause of the error. Once I accepted the withdrawal one day later when BTC was up and it still went through despite being over 2000$, that verification is done when you send the withdrawal not later.

1000_btc_winner

newbie

Activity: 4

Merit: 0

Hello!

21 day ago I was trying to WITHDRAW my XEM from balance on Poloniex, but when i accepted WITHDRAW across email, rate of XEM was raised up and total amount of WITHDRAW was increased.
So my WITHDRAW was changed to "Complete: Error status."

http://savepic.net/9787575.png

In same day I wrote a ticket to their support, but nothing up to this day.

http://savepic.net/9785527.png

No answer from your support because I'm from Russia?

Termie

sr. member

Activity: 642

Merit: 292

It's similarly fascinating and frightening to see how this former no.1 exchange more and more ruin itself. Glad that I have all my coins out of here.

Alphi

hero member

Activity: 798

Merit: 1000

Quote from: Mathiau on August 27, 2017, 03:35:41 PM

I am concerned. I have some of coins in Poloniex right now (RIC/BTC/Ripple/Monero), but when i first signed up it did not let me choose my country, so I could not verify my account because the country field was blocked out, email to support - no response after a week, still.

Created a new account, choose my country, submitted all docs for verification, linked my old one and now waiting for verification to be done.

Problem is i can not transfer out ANY coins because it say it will go over my limit, which is 0 because their site is bugged and their support don't answer tickets.....

So much for my first venture into crypto trading.

This is what it says on Poliniex front page:

"Your funds are yours. Period.
Any funds you put into the exchange are only used to facilitate trading through your account. Unlike banks, we do not operate on fractional reserves."

As long as you have complied with the terms of service, are not under the age of 18 and not from a country where the US has an trade embargo then you would have a legal case for joining a class action against POLONIEX

I was in full compliance with the terms of service and followed all of the withdrawal limit rules, so if they don't give my coins back then I will be joining the class action against them.

I do not think the arbitration clause will be Enforceable under the law unless POLONIEX can prove that the delays were indeed result of technical difficulties.

This would seem extremely unlikely if withdrawals are delayed for more than 90 days so if it can be demonstrated to a court that POLONIEX was negligent, insolvent or even deliberately holding back withdrawals then it would probably render the entire terms of service agreement invalid.

I am not a legal expert by any stretch of the imagination, but I do know enough about contracts law to determine when a clause is likely to become unenforcable.

Mathiau

newbie

Activity: 42

Merit: 0

Quote from: hackbyte on August 23, 2017, 08:56:41 AM

As i'm still watching what they do, and what not .... i found this interesting site about poloniex.. IMHO you should take a look and if you fit in the presented cases, join that train:

https://suepoloniex.today/

I found that link within another thread about poploniex behaving shady as fsck.

https://bitcointalksearch.org/topic/resolved-poloniex-isnt-being-professional-at-all-with-me-1942358

Watch out and try to leave not to much of your money over there, it's not a really safe place in these days.

Hacky

Edit: P.s.: This link may be helpfull too: http://stevegrundy.blogspot.de/2017/06/poloniex-customer-service-how-to-get.html

I would question that site, https://suepoloniex.today/ any law firm / lawyer with a good reputation would provide their info on that site . the contact us form provides 0 data about who you are contacting, the domain is hidden behind domainbyproxy. I would say use with caution. Seems who ever made the site is scared about Poloniex finding out about who they are.

Note, as of Aug 18th someone is posting on their twitter

https://twitter.com/Poloniex

Mathiau

newbie

Activity: 42

Merit: 0

I am concerned. I have some of coins in Poloniex right now (RIC/BTC/Ripple/Monero), but when i first signed up it did not let me choose my country, so I could not verify my account because the country field was blocked out, email to support - no response after a week, still.

Created a new account, choose my country, submitted all docs for verification, linked my old one and now waiting for verification to be done.

Problem is i can not transfer out ANY coins because it say it will go over my limit, which is 0 because their site is bugged and their support don't answer tickets.....

So much for my first venture into crypto trading.

hackbyte

copper member

Activity: 282

Merit: 111

Doing cryptocurrency stuff since 2010.

Quote from: Retired on August 27, 2017, 12:23:58 PM

If you're not withdrawing millions, why are withdrawals waiting approval?

Heh yeah ........ this question thrives me around too..

It's just ridiculous few 0.03367774 LTC .. and they anyways still play their game....

Hacky

Retired

sr. member

Activity: 490

Merit: 250

If you're not withdrawing millions, why are withdrawals waiting approval?

Topic: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT - page 36. (Read 272454 times)