Topic: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT - page 59. (Read 272454 times)

hey there
i made a transaction to poloniex in ETC and it didn't get out to polo wallet for two weeks till now
some one told me to make another and all of them will be submitted to my polo ETC wallet and i did that with no change
they are all in but no one out !!!
i mailed the support and like usual they didn't reply

what shale i do now to get my ETC tokens ??

my transaction address :
http://gastracker.io/addr/0x5d8e66c8c0288dc1f00b42beef2e47c287cdc4df

my support ticket :
https://poloniex.freshdesk.com/support/tickets/279346

STOP WITHDRAWAL!!!! #212512
Created on Fri, 9 Jun at 1:02 PM
It's my ticket... I answer you question?

i mean, my ticket is open today ...

Since yesterday ZEC deposits got stucked
Now they placed alert blaming ZEC team
"ZEC is currently under maintenance or experiencing wallet/network issues. Deposits and withdrawals will remain disabled until a solution is found, which may require an update from the ZEC team. Any updates must be tested and audited before enabling."

Do you know if they had that experience before and for how long could maintenance take place?

hello
how to recover Polonies 2 FA code ? no backup
I submit the ticket but no reply by support ?
any other solution ?

Thanks

Anyone else getting an invalid 2fa code error when trying to withdraw BTC? Funny thing is I can log in no problem with same 2fa and works on all my other sites. I guess I'll try again tomorrow. Polo is the worst

I guess that they have so much volume that they dont need to care - I'm sure if people start moving away, their service quality would quickly improve

Poloniex has bad tech support!!! My ticket open appr. 26 days.... wtf?

"Being Processed since 26 days 11 hours"

i tnik, i never been use this crypto changer.... i go to bittrex.

Did the same some months ago. The service by poloniex is a joke. It seems like they are not even trying anymore.

Today, after more than 2 months, I finally got verified for the Level 2. Can't believe it.

But at least they could send an email confirmation...

I had to submit my first support ticket on Poloniex this week because of a missing Ethereum deposit (yes it was over 1.0)
I provided all the details, txid, to and from addresses etc. from the block chain explorer. Very straightforward support issue.

No reply whatsoever, not even a "We are looking into it".

Worst support from a crypto exchange I have ever seen. Even Gox and Cryptsy made an effort to respond to my tickets!

So I have withdrawn most of my coins from there today and taking my business elsewhere.

Please I need my money
waited 15 days and no one reply to activate my account!

If you haven't moved to Bittrex already your doing it wrong

Bittrex
Founders

   Bill Shihara

Bill is Co-Founder and CEO of Bittrex. He was previously a Security Engineering Manager at Amazon and Manager of Security Threat Analysis and Security Engineering at BlackBerry. He drove the anti-malware and security automation strategy for the BlackBerry ecosystem to protect customers from threats before they happen. Previous to working at BlackBerry, Bill spent 11 years at Microsoft working on the Windows Operating System and the Trustworthy Security team.

   Richie Lai

Richie is currently the manager of the Amazon Security Operations Center and is in charge of security response and operations for Amazon. Prior to that, he spent 12 years at Microsoft building up their security engineering and internet crimes division. His background in application and network security, internet crimes and malware makes him the most paranoid person at protecting his and your crypto currencies.

   Rami Kawach

Rami is currently Director of Engineering at Qualys where he is the architect of their next generation vulnerability management solution and malware detection system. His background in highly scalable and available systems along with expertise in performance optimization makes him the perfect person to architect the exchange.

   Ryan Hentz

Ryan is our first contractor to help with operations. Hs is currently a Senior Security Engineer at Mercury Payment Systems a company that was bought in June of 2014 by Vantiv, INC. Ryan is a graduate of Norwich University's Master of Information Assurance program as well as a Certified Information Systems Security Professional (CISSP). Ryan formerly ran the Altcoin exchange CryptoALTeX which remained solvent until closing due to time constraints.

Poloniex don't value anyone.They only value your deposits on their addresses.When you deposit funds to a  centralised exchange you no longer own or are entitled to those funds back and any reason no matter how small if it is conflicting with their terms and conditions can be enough excuse to seize your funds or make it as difficult or almost impossible for you to get them back.Most centralised exchanges are scams ran by scammers who will use every opportunity to shakedown users.They can manipulate markets among their cartel of pumper dumpers and can double or multiply prices across all exchanges by agreement to cover losses or wipe out margin positions in an instant.

Of course they might honest ninjas who care about their customer and refuse to answer support tickets and ban free speech (trollbox) for your own happiness and wellbeing    All centralised exchanges are scum by nature and an affront to the decentralised economy just like central banks,large bloated bureaucracy and monopolies and other gangsters,criminal types who steal from taxpayer and regular joe citizen.

I withdrew $2000 more than 24 hours ago. Now I want to make another withdrawal but it says 0% limit. Poloniex why the dafuq you keep pissing your supposedly valued users.

Thanks for your reply
no i was not activating 2factor.

Hope you activate my account soon.

Get well soon. Was 2fa protection active?

support ticket #273054 and #266725


My account get blocked
"Your account has been locked. Please contact support."

I contact support from 25 June and no one reply till now!

where should i go and recover my $500 !

do i need to write my email here? or who should return my money please?

what happened is a hacker from russia try to login to my account, I'm sure this is not my problem, i have high security in my Mac machine and no anyother account was hacked, that means this is a big security issue inside poloneix that let that hacker  get my pass from the system not hack my Mac..

anyway, thanks for keeping my account safe and block it, now i need to login ti my account. who will help me!!

Thanks

support ticket #273054 and #266725

I can also withdraw bitcoins.

I've withdrawn mine few days ago in doge just to test the water and it arrived on my bittrex normally. Maybe you can try doge if you want to, proceed at your own risk, though.