Please note: if you need support, the fastest way to get it is to open a ticket at poloniex.freshdesk.com. Please include all relevant information, e.g. txid for deposits, exact amounts, etc. And please, don't open multiple tickets with the same problem, or send the same issue to several different places. It will only slow things down.
I would like to announce a new cryptocurrency exchange - Poloniex.com.
Another exchange? Why?
Several reasons. Here are the major ones.
First, none of the major exchanges are listing NXT. DGEX is great, but I have long wanted to see NXT on an exchange that has candlestick charts and executes trades at the best possible price. I also think NXT will benefit from being on more than one exchange, and listed alongside other, more well-known currency pairs.
Secondly, I want the fees to be fair, with no surprises. Trading fees are 0.2%, and they will never be raised. Having no fees is not sustainable and will ultimately result in corners being cut, and having no fees for a while to draw customers in and then suddenly imposing them feels like a bait-and-switch to me. Like Pete at CoinedUp, I find withdrawal fees to be outrageous, so Poloniex charges only the TX fee imposed by the client.
Lastly, it is a top priority to keep Poloniex running smoothly. We will not bite off more than we can chew. If traffic starts swamping the servers or we have any problems with the functionality of the exchange, we will address the problem before continuing to expand. We will be upfront about issues.
How can I trust you?
Trust has to be built. I will operate Poloniex with honesty and integrity and be as transparent as possible when answering your questions. I believe this is the only true way to earn trust.
I will monitor this thread and respond to your questions and feedback. If there is anything you have always wanted to see in an exchange, please let us know!
Please explain one thing to me.
I'm at Poloniex since the beginning, and I always had a look at "Users Online". The userbase grew in a normal way so far. So about 3-4 weeks ago, Poloniex had 12000 Users Online. Two days later, there where 18000 Users !!!
This in an increase of the user base by 50% in just two days
PS: First thing I did, I moved all my coins to local wallets. Because, I remember Mintpal, Cryptsy and that sort of exchanges ;-(